When will apple replace my laptop?

[Woofie2010]

Hi,
I have a 2017 MacBook Pro with Touch Bar, and I had an issue where I had a dead pixel on my screen. I went to authorised repair as the apple store is too far from me. The repairer replaced my LCD and when I received my laptop back the Touch Bar was no longer responding. So I took it back and got a new logic board as they determine that was fault.

Received the laptop, and they did not put the hinge on properly and was making an unhealthily noise when opening it. Took it back and that was an on the spot fix.

I then went home to discovered that one of my USB C ports do not work.

This store is closed for the weekend, so I can't go back and complain until Monday, but this is getting ridiculous. I need this laptop for work, and its only 1.5 years old with Apple care! I've already been without my laptop for pretty much 2 weeks expect for the one day I take it back to find another fault.

I never had a fault with the logic board or USB port until they touched it when repairing my LCD.

I feel like at this point I should apple should just give me a new laptop, they are already spending so much on parts. $800 for display $600 for logic board, and now the USB port...


I'm from Australia if that helps...

 

[jerryk]

Sounds like the repairer owes a fixed machine not Apple. Authorized simply means they passed some sort of certification and authorized to performed repairs, not that they are part of Apple.

At this point I would deal directly with Apple. Perhaps ship the unit to them and tell them you want a replacement. Best of luck.