Hey man, this guy was just telling an anecdote, which he's allowed to do. It's not like he was making any of this up. If he had used the same anecdotal style to sing the praises of Apple, would you be questioning the integrity of the journalism? Like when David Coursey of ZDNet was singing the praises of the Apple a few months ago (when he did an experiment where he gave up his PC laptop for a PowerBook for a moth), using a purely anecdotal style, and not any kind of rigorous usability testing methodology.
The fact is, Macs are not trouble free - they can and do break. Personally - I've had good experiences with a digital camera: plug in a Fuji FinePix camera to a Mac's USB port and the Mac (OS X) automatically detected the camera as a storage device, showed it on the desktop, and automatically started iPhoto. But on the other hand this same Mac has problems detecting a Dazzle Smart Media card reader, even after installing the updated 10.2 drivers. It detects it, but sometimes you have to restart the computer to do so!
Personally, I am sad for that guy. He had a bad experience that will turn him away from Macs for the foreseeable future, and unfortunately he may take few people with him with this article. But I can't fault him for relating his true-life experience. Fortunately, the Mac *is* truly easier to use (and I say that as a longtime Windows user), so on average you'll still see more anecdotes like David Coursey's rather than this guy's.