Why am I paying for AppleCare for my 2021 M1 16" MacBook Pro? Thin gray line on lower part of screen-getting runaround

[doc4x5]

I recently noticed a thin gray line about 2 inches from the bottom of the screen of my above mentioned laptop. I took it in to the genius bar and was told this was a legitimate repair and they'd order the part (display?) and call me in a couple of days. I could then bring it in for the repair. That was two weeks ago. I called AppleCare Support and they tried to call the store to check and the store never answered the phone! I then went back to the store, spoke to an associate who apologized for the poor communication and said the parts are hard to come by. ???? This is a 4 year old high end laptop. (2TB storage, 64GB RAM) I've been a Mac user since 1984! Never had such lousy service.

Is Apple giving me the run around? Do they not want to do the repair? Can anyone suggest options?

 

[FreakinEurekan]

Call (Apple, not the store) and request it be escalated... I'm not sure what the backorder timeframe is, but at some point they'll authorize a swap to a newer model.

 

[doc4x5]

Called Apple Support, the agent called the store, then told me the part had come in. I drove down there only to be told by a Genius Bar person that the part was NOT in...grrrr, and then after apparently looking it up, said it would be there in two days... we'll see.