I felt really uneasy yesterday when I visited the Apple store and was informed that even though my phone was alive, I still had to see all my data lost, just because the touch screen of my phone was out. They can hook up a display to the phone and clearly see the lock screen. However, since there is no way to punch in the passcode, they still can not unlock the phone!
This is a 3-month old iphone 6.
The touch screen all of sudden went dark while I was watching some youtube video the night before my visit to the Apple store. The phone was still responsive, however a hard reset still could not bring up the screen. I couldn't even see the "Apple" shown on the screen while the phone was rebooting. I immediately panicked. Gosh, haven't backed up the phone ever since it has 64GB and I have way too much spare space left. I jumped to the iTune and launched the backup. Sorry! had to unlock the phone using passcode before iTune can backup the data. But ~~~ there is no way I can input the passcode! Maybe it is just the screen, I told to myself, switching out the screen should fix this, I was comforting myself on my bed.
An almost sleepless night.
Unfortunately, the visit to the Apple store didn't turn out any better. The technician informed me that it is not only the screen, must have been a processor in charge of the video/graphics gone bad. He can see the lock screen when he hooked the iphone to a display but there is no way the phone can take the passcode. The phone can be swapped at no charge but anything on the phone will be lost.
I don't buy this, as an engineer working in the embedded field. The phone is alive, all functions well except for the touch screen (aka a peripheral device). How can it be that no one can help me get the data out? It is the phone itself lock me out!
On the process of handling this matter, how can Apple not enable the field technician by using a customized utility, with my authorization, to unlock the phone to retrieve the data out before the phone is returned/recycled back to other departments inside Apple? Ok, if Apple can't ensure if the unlock process is performed lawfully in a store, how about allowing the phone to be handled in a central facility with an signed authorization from the customer? After all, the phone is still alive, and the data is still on the phone!
On the design of the so-called pass-code enabled security is sth debatable, if, in this case, the path to input the passcode is disabled due to the malfunction of the phone itself, shouldn't there be a way to work around the passcode under such a special circumstance?
I have been a iphone 4/4s/5/5s/6 user, and have bought all versions of ipad up to this moment. This incidence indeed left a very bad mark for me.
Apple, how can this be that your representatives told me that I have to see my data lost live?
This is a 3-month old iphone 6.
The touch screen all of sudden went dark while I was watching some youtube video the night before my visit to the Apple store. The phone was still responsive, however a hard reset still could not bring up the screen. I couldn't even see the "Apple" shown on the screen while the phone was rebooting. I immediately panicked. Gosh, haven't backed up the phone ever since it has 64GB and I have way too much spare space left. I jumped to the iTune and launched the backup. Sorry! had to unlock the phone using passcode before iTune can backup the data. But ~~~ there is no way I can input the passcode! Maybe it is just the screen, I told to myself, switching out the screen should fix this, I was comforting myself on my bed.
An almost sleepless night.
Unfortunately, the visit to the Apple store didn't turn out any better. The technician informed me that it is not only the screen, must have been a processor in charge of the video/graphics gone bad. He can see the lock screen when he hooked the iphone to a display but there is no way the phone can take the passcode. The phone can be swapped at no charge but anything on the phone will be lost.
I don't buy this, as an engineer working in the embedded field. The phone is alive, all functions well except for the touch screen (aka a peripheral device). How can it be that no one can help me get the data out? It is the phone itself lock me out!
On the process of handling this matter, how can Apple not enable the field technician by using a customized utility, with my authorization, to unlock the phone to retrieve the data out before the phone is returned/recycled back to other departments inside Apple? Ok, if Apple can't ensure if the unlock process is performed lawfully in a store, how about allowing the phone to be handled in a central facility with an signed authorization from the customer? After all, the phone is still alive, and the data is still on the phone!
On the design of the so-called pass-code enabled security is sth debatable, if, in this case, the path to input the passcode is disabled due to the malfunction of the phone itself, shouldn't there be a way to work around the passcode under such a special circumstance?
I have been a iphone 4/4s/5/5s/6 user, and have bought all versions of ipad up to this moment. This incidence indeed left a very bad mark for me.
Apple, how can this be that your representatives told me that I have to see my data lost live?
