I’ve dropped down to the “service” status with less than 80% battery on my 2nd gen SE. i am going to take it to the apple store to get the battery replaced but they told me they need my password to do it. What is the purpose of this? As far as I’m aware of on how to replace the battery, it has zero need for the password and phone access. Can anyone explain why they request this?
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iPhone SE (2020) Why does Apple need your password to replace battery?
- Thread starter delsoul
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I personally would not give them this. If they are saying they have to have the phone unlocked, then i would backup to iCloud, then erase the phone before giving it to them.
But, it doesn't make any sense why they would ask for this. I've had screen replacements done and they didn't need a password.
But, it doesn't make any sense why they would ask for this. I've had screen replacements done and they didn't need a password.
I have only gotten two batteries replaced and that was on my parents two iPhone 8’s. They asked me to make sure there was a backup in case anything had went wrong and that was it.
Same goes with the two screens I’ve had replaced, one on this device and a previous. They shouldn’t need a password.
Same goes with the two screens I’ve had replaced, one on this device and a previous. They shouldn’t need a password.
They do not need your password. What is required for service is summarized by Apple - for some things you should be aware of your Apple ID password, but that’s it. Neither an Applestore nor an official Apple service partner will need your password.
My wife has had her battery replaced for her Mac and her iPhone. Neither time did they ask or need her password. (Apple Store).
I have been asked for my password before and have declined. The battery can still be replaced as there is zero requirement for the password to be known by them.
From an authorized service center here, they said they at least ask the passcode to unlock the device and ensure the device work with a list of tests they have to do. But it’s optional, and they can do it later in front of you after the replacement is done. Not sure how’s the sop of an actual Apple store though.
Apple themselves recommend users to reset their iPhone to factory first before submitting for service. If the store is adamant about it, I would just backup and reset the phone before giving it to them. Once the replacement is done, just restore from backup.
Apple themselves recommend users to reset their iPhone to factory first before submitting for service. If the store is adamant about it, I would just backup and reset the phone before giving it to them. Once the replacement is done, just restore from backup.
The Apple Store should not need any passwords from you. You need to know your Apple ID password to disable Find My so the repair can be completed but Apple should not need to know it.