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Why Facebook won't load correctly on my Mac?

A

andreadh

macrumors newbie
Original poster
Nov 23, 2014
9
0

I only see letters and a white background, there are no pictures. I already tried with other browsers but it happens the same thing. This only happens with my computer, with others, Facebook is just fine. How can I solve this?

Here's a picture of what I see: http://i59.tinypic.com/x5qjyb.png
 
I don't know that it's something that you can fix, but what you're seeing is that the browser is loading only the HTML portion of Facebook. For it to look "normal" it would also need to load the the CSS file(s) which tell your browser how to style the page, etc. as well as the graphics. I've had this happen and usually it will load fine when I try it later. How long have you been having this problem?
 
Have you tried the classic Apple support option? Create a new user account, log in and try accessing the FB again.
 
andreadh said:
I've had this problem for a few days now, two or three.
Click to expand...

Later on the day that I posted my above reply it happened to me on Facebook using Chrome, but clicking reload caused it to load properly and I haven't seen it again. The only thing I can think to try is clearing your browser cache if you haven't done that already.
 
DewGuy1999 said:
Later on the day that I posted my above reply it happened to me on Facebook using Chrome, but clicking reload caused it to load properly and I haven't seen it again. The only thing I can think to try is clearing your browser cache if you haven't done that already.
Click to expand...
I did that already and keeps happening the same thing :confused:

BenTrovato said:
Have you tried the classic Apple support option? Create a new user account, log in and try accessing the FB again.
Click to expand...
Do you mean making a new Facebook account? Or a new user on my mac?
 
I know a few sites that do that. Just hit Reload Page (cmd-R) and it will refresh correctly.
 
andreadh said:
I did that already and keeps happening the same thing :confused:


Do you mean making a new Facebook account? Or a new user on my mac?
Click to expand...

I believe that he means making a new user account on your Mac to see if it exhibits the same symptoms.
 
chabig said:
I know a few sites that do that. Just hit Reload Page (cmd-R) and it will refresh correctly.
Click to expand...
I did that a lot of times already and it still won't get back to normal, it's frustrating

----------

I made a new account and Facebook appears the same
 
andreadh said:
I did that a lot of times already and it still won't get back to normal, it's frustrating

----------

I made a new account and Facebook appears the same
Click to expand...

Is the problem something that's been ongoing for a while or something that's just occurred a few days ago?
 
DewGuy1999 said:
Can you think of anything that you might have installed or any settings you may have changed around that time that could be the cause?
Click to expand...

I went out of the city on a weekend and left my mac turned off, a week later I used it again, I entered on Facebook and appeared like that. I didn't download anything, only the web browser Opera, but it was after the Facebook thing happened.
 
andreadh said:
I went out of the city on a weekend and left my mac turned off, a week later I used it again, I entered on Facebook and appeared like that. I didn't download anything, only the web browser Opera, but it was after the Facebook thing happened.
Click to expand...

That shouldn't have anything to do with it. Have you changed any settings with your router or firewall? Do you use ad blockers with your browsers?
 
DewGuy1999 said:
That shouldn't have anything to do with it. Have you changed any settings with your router or firewall? Do you use ad blockers with your browsers?
Click to expand...

I didn't changed any settings and I don't have adblockers. I can't understand why I can't use Facebook, all other computers in my house load Facebook correctly.
 
andreadh said:
I didn't changed any settings and I don't have adblockers. I can't understand why I can't use Facebook, all other computers in my house load Facebook correctly.
Click to expand...

Since this all started have you tried logging out and then logging back into Facebook? Have you tried restarting your Mac? Is everything up-to-date on your Mac? Is Facebook the only site you're having problems with?
 
DewGuy1999 said:
Since this all started have you tried logging out and then logging back into Facebook? Have you tried restarting your Mac? Is everything up-to-date on your Mac? Is Facebook the only site you're having problems with?
Click to expand...

Yes to all the questions...
 
andreadh said:
Thanks for your help :)
Click to expand...

I thought of something else...have you had anyone else (like a family member or friend) try logging into their Facebook account using your Mac to see if they get the same results? By the way, which browser are you using and which version of OS X?
 
Use alternative

The same problem I faced too with my Macbook. The safari browser seems to hate Facebook for some reason. No matter the latest version or older, facebook do not open. All the other webpages works fine. Then I install firefox (or chrome, can't remember) just for the facebook.
 
Jonathon71 said:
The same problem I faced too with my Macbook. The safari browser seems to hate Facebook for some reason. No matter the latest version or older, facebook do not open. All the other webpages works fine. Then I install firefox (or chrome, can't remember) just for the facebook.
Click to expand...

Did using Firefox or Chrome fix the problem for you?
 
Since I'm still running OS X 10.6.8 Snow Leopard here, I don't use Safari (version 5.1.10) unless I have to but I just tried Facebook and it loaded fine so I don't think it's a Safari problem.
 
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