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will apple replace my Iphone 5 Battery?

B

Brandon0214

macrumors regular
Original poster
Sep 19, 2014
103
6
my iphone has the battery problem where it drains and dies at a random %.
i know apple has the program where they will replace the battery free however my serial # isnt one of the ones that qualify's.

my question is if i walk into apple and explain to them my phone dies at 14% 13%. 20% all out of random and than when i plug it in it starts RIGHT UP, would they replace it?
you cant tell me they know every serial # effected with this battery problem and will tell me oh no im sorry your screwed
i dont have applecare or anything. my iphone 6+ is on the way but my date is 11/9-11/27 so i have to wait longeeeeer and this is getting anoying.
has anyone else tried this with any success?

let me know
 
I doubt they will do anything for free if it is out of warranty. It sounds like your problem is more of a calibration issue rather than a bad battery if it's dying at random percentages.

Your battery could still be nearing the end of its life, however.
 
well there is the replacement recall they have. so i was wondering if they would make an exception.

and i have let the phone die. than charge it and reset and still seem to get no results.

you have to fully kill it. than fully charge it and DO NOT USE IT. than once it is charged do a reset by holding the home and sleep/wake untill the apple logo comes up correct?
i heard from one thread this works. than another that you cant even calibrate the batterys anymore
 
Google iPhone 5 power button replacement or chat with an Apple rep online. They'll have you do a diagnostic test in Safari and if it comes back with an issue (you can check on apple.com by inputting your serial number too), they'll offer the fix. I've heard on multiple occassions Apple just replaced the batteries for other customers as they were having issues, for free. Worth a shot.

I had the power button issue and battery issues and they replaced the entire phone for free. Granted I had applecare, but I didn't have to pay a deductible or anything. Just did this and only used the 5 for a week until I got my 6.
 
As far as the out of warranty thing just a few weeks ago I found out my over 2 year old iPhone 5 had a known issue with the lock button so I chatted em up and they had me send it in and they replaced not only the lock button but also the battery and camera for some unknown reason. So just because it's over 2 years they might still do it, doesn't hurt to try!
 
OP, rather than asking us, just go out and try your luck. Apple might just do it for free. The worse that can happen is they will say no.
 
Sounds like your battery is bad. I had the same symptoms. At the Apple store they will connect your iPhone 5 to an iPad and will run a diagnostic program. It will tell them whether the battery is in or out of specification. They replaced the battery in my 1-1/2 year old iphone 5 for free under Applecare + this past spring. Took about a half hour. If your phone is out of warranty they may take pity on you and do it for free if you are nice to them and don't act angry or rude. If not the battery replacement cost is $79. Your other alternative is to replace the battery yourself using a kit you can by on Amazon for under $20. Apparently it is not that hard to due. Check out www.ifixit.com as they have a step by step procedure with pictures so you can judge if you're up to the task.
 
IXDoubleDXI said:
Google iPhone 5 power button replacement or chat with an Apple rep online. They'll have you do a diagnostic test in Safari and if it comes back with an issue (you can check on apple.com by inputting your serial number too), they'll offer the fix. I've heard on multiple occassions Apple just replaced the batteries for other customers as they were having issues, for free. Worth a shot.

I had the power button issue and battery issues and they replaced the entire phone for free. Granted I had applecare, but I didn't have to pay a deductible or anything. Just did this and only used the 5 for a week until I got my 6.
Click to expand...


i tried doing the free chat. i got it to work the other day. but i just tried now and it brought me to the page saying that id have pay 19$ for chat bc i have no waranty.
thatd be sweet if they would be nice and replace for free for me.

can you help me get to this page again? because the other day i got to it when asking a question about iphone 6 locator

----------
Shabbis said:
My serial number was one of the affected units and Apple replaced my battery. You can see if your phone is also one of the units with the URL below.

iPhone 5 Battery Replacement Program
Click to expand...

i already said in the op that my serial number is NOT one of the ones they claim are effected

----------

IF i was to go to apple should i play dumb and just say my battery is acting up and NOT mention that i am aware of the battery replacemebt program and see if they are nice and replace for free?
because if they know that i know about the program they will probally think i already know im not eligible and send me right out the door
 
Last year my sleep button had an issue 7 days before the 1 year warranty ended. I called apple and had a new iPhone 5 3 days later with shipment from Netherlands. I'm from Austria.
 
You should check to see if your phone qualifies for the sleep button repair. They send the phone away, but they give you a loaner. When you pick it up, you'll have a fixed button and a new battery.

I asked about the battery and the guy told me that any time they take a battery out, they replace it with a new one. Apple policy not to reinstall an old battery.
 
ftaok said:
You should check to see if your phone qualifies for the sleep button repair. They send the phone away, but they give you a loaner. When you pick it up, you'll have a fixed button and a new battery.

I asked about the battery and the guy told me that any time they take a battery out, they replace it with a new one. Apple policy not to reinstall an old battery.
Click to expand...


i just looked that one up and it IS eligible...

so i will get a a different phone?
or will they JUST fix the sleep/wake button?
because last i want is to try this ans than find out they just take it apart fix the flex and than give me the same exact phone back
 
Brandon0214 said:
i just looked that one up and it IS eligible...

so i will get a a different phone?
or will they JUST fix the sleep/wake button?
Click to expand...

Noone will really know till you go and try it.
Also I had a friend that had his i5 battery replaced even though his serial wasn't on the approved list.
They just did a test and noticed that his battery was indeed bad.
 
Brandon0214 said:
i just looked that one up and it IS eligible...

so i will get a a different phone?
or will they JUST fix the sleep/wake button?
because last i want is to try this ans than find out they just take it apart fix the flex and than give me the same exact phone back
Click to expand...

My wife took her 5 in for the button recall. Before it was sent away it would die at 5-10%. When we got it back it did seem to have a new battery even though they didn't mention it on the work order.
 
And if the OP has had the phone for a normal 2 year cycle they're not gonna replace the battery for free. No chance.
 
well i have 1/2 options

A)tell them that my battery is messed up and see if they will replace it
or B) tell them that im here to get the sleep/wake buton fixed
because if i tell them my battery is messed up and they say well theres nothing we can do you have no warranty, i cant say "oh well i guess i can have you fix the sleep/wake button and hope they just give me a new phone. because then they will know that my main concern is my battery and that im doing anything i can to get it fixed.

so what do you guys suggest i say first?

----------
andyx3x said:
And if the OP has had the phone for a normal 2 year cycle they're not gonna replace the battery for free. No chance.
Click to expand...

exactly how i feel. i highly doubt they will say oh thats ok we will replace.
i got lucky one time i went in with 2 lightning cables to be replaced
guy told me that replacement goes off of the phone warranty cable came with (even tho i bought 2 cables right off a shelf for 19$ a piece) which i felt was bs because any cable one buys brand new and is apple comes with a 1 year warranty...
he said well this is my last week here and i dont care anymore so ill give you 2 new cables
 
If you're after your 2 years you can't get your sleep/wake button fixed under the replacement program. I looked last night.
 
only way i would really know if i got a new phone if i opt for plan B and do the sleep/wake button is put a small and i mean small dot with a sharpie somewheres on the frame of the phone.
even a little scratch or something anything so that when i get it back i can look and see if it is the same exact phone and they just opened it up and replaced it
 
Brandon0214 said:
i just looked that one up and it IS eligible...

so i will get a a different phone?
or will they JUST fix the sleep/wake button?
because last i want is to try this ans than find out they just take it apart fix the flex and than give me the same exact phone back
Click to expand...

They will test the phone for the sleep button problem at the store. The guy that tested mine didn't even really test the button with their program so it showed as failed. They send the phone out and you get a loaner. Since they have to take the battery out to fix the button, they will put in a new battery. That's what the genius told me and new newly fixed phone lasts much longer and only has two cycles.

The key will be your story to the genius. Is your button truly faulty? Can you convince him that it fails from time to time? Turn on assistive touch for extra credibility. Ultimately it's up to you.

Alternatively Apple Only charges $80 for replacement batteries.
 
ftaok said:
They will test the phone for the sleep button problem at the store. The guy that tested mine didn't even really test the button with their program so it showed as failed. They send the phone out and you get a loaner. Since they have to take the battery out to fix the button, they will put in a new battery. That's what the genius told me and new newly fixed phone lasts much longer and only has two cycles.

The key will be your story to the genius. Is your button truly faulty? Can you convince him that it fails from time to time? Turn on assistive touch for extra credibility. Ultimately it's up to you.

Alternatively Apple Only charges $80 for replacement batteries.
Click to expand...

theres nothing wrong with the button haha.
and i guess i have my options because like i said my 6 plus is coming but not untill 11/9-11/27 so i guess i can either try to get this fixed or just deal with it untill my 6 plus comes
 
Brandon0214 said:
i just went on the site today and it said i was eligible for it.
Click to expand...

Yes and I was too but if you look further down the page its says something like if you're past your 2 years you're not. They can't let anyone come in at any time and have it done. 3 years after....4 years after....they have to set a time frame of some sort. 2 years is too late.

And you say the button's not faulty anyway so they wouldn't replace it for you even if it was covered.
 
andyx3x said:
Yes and I was too but if you look further down the page its says something like if you're past your 2 years you're not. They can't let anyone come in at any time and have it done. 3 years after....4 years after....they have to set a time frame of some sort. 2 years is too late.

And you say the button's not faulty anyway so they wouldn't replace it for you even if it was covered.
Click to expand...

yeah i suppose. RIP IPHONE 5 after my 6 plus comes
just have to keep waiting
 
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