Will my G4 powerbook be replaced?

[maverickuk]

I am about to send my G4 powerbook back for the 3rd time for the same problem.

Basically the lid wont close, I am sick and tired of this bloody lid! I have taken great care to open it at the center yet its still managed to break again.

The first time I sent it off, it come back unrepaired, then I sent it back and it come back fixed, so this will be the 3rd time I have had to send it back.

I was told that on the 3rd occasion products are replaced.

What do you think? or will they just mend the lid again? *sigh

 

[Sutekidane]

actually, I think after the 3rd repair, if something goes wrong, then the lemon law may take affect. Just yell at customer relations about it. Good luck

 

[Abstract]

I think the lemon law may take effect, but you need to phone them and mention this. If they agree, then you tell him/her to send you a new one in exchange for the lemon. If its the law, it's the law. Don't let them try and fix it for you again.

 

[Counterfit]

DO NOT YELL AT CUSTOMER RELATIONS! They have to put up with it from every other *******, and I'm sure you don't want to be the straw that breaks the camel's back (woo, cliché ), only to have it fall on top of you.

As for replacing it, I think they should. I also recall hearing somewhere that it's their normal policy (3rd time for the same problem = replacement), but I'm not sure on that.