Similar Experience
Yesterday I called the Canoga Park store in Los Angeles.
Laura said 'Oh, sure, we'll have a whole bunch of them, both kinds, first thing tomorrow morning.' The earliest Personal Shopper appointment available was 10:00, but I was there at 8:30 to make sure I wouldn't miss it.
Suffice it to say Laura wasn't working today, but there were several pissed-off people looking for her. They had none in stock. I was told by my NEW best friend, Lily, that they'd definitely be in later today and she took my phone number & promised someone would call when they arrive. I've called them several times today and gotten responses from "Later today" to "Sometime this Week" to "In a couple of weeks." A delightful way to really piss us all off.