Well,,,,,,,after three trips to the Xfinity store I think my phone, and account, is now correct.
First visit was on Wednesday of last week to pre-order the phone. My account was messed up because I used a physical SIM in Europe. Xfinity thought I had gotten a new phone as it attached itself to the European SIM. Impossible to order a phone on the existing number. A new phone was ordered with a new number and the person in the store would transfer the number when the phone arrived.
Phone arrived on Monday and I went to the store to get the number transferred. It took the agent calling tier 3 support to get the number transferred. The phone was now working with the proper number.
On Tuesday I noticed the iPhone 15 was awaiting activation. I would get phone calls and emails from Xfinity saying I need to activate the phone. I was also still showing my old iPhone 13 on the account with the iPhone 15 awaiting activation. I figured it was an issue of their servers slow to update across their systems.
Today I noticed the same account problem. Back to the store to talk with the same agent. He called someone in support to which mere peons are not allowed access. How do I know? The person spoke English!
The person on the phone stated that whomever did the swap on Monday did it wrong. Several minutes of waiting, no signal on the phone, then signal on the phone. Now everything works again on the iPhone 15. I come home, access my account, and HPFM there are now only two phones on the account. I got an email saying my iPhone 15 was activated. I got an email stating the new number was deactivated and was back in the number pool.
All seems to be good. All of this because I used a physical SIM when I traveled to Europe. The Xfinity eSIM was turned off the entire time and both SIMs were never active at the same time. In fact, the European SIM was only active overseas, never in the US.
I wonder what will happen when I travel to Europe next year when I used an eSiM?
First visit was on Wednesday of last week to pre-order the phone. My account was messed up because I used a physical SIM in Europe. Xfinity thought I had gotten a new phone as it attached itself to the European SIM. Impossible to order a phone on the existing number. A new phone was ordered with a new number and the person in the store would transfer the number when the phone arrived.
Phone arrived on Monday and I went to the store to get the number transferred. It took the agent calling tier 3 support to get the number transferred. The phone was now working with the proper number.
On Tuesday I noticed the iPhone 15 was awaiting activation. I would get phone calls and emails from Xfinity saying I need to activate the phone. I was also still showing my old iPhone 13 on the account with the iPhone 15 awaiting activation. I figured it was an issue of their servers slow to update across their systems.
Today I noticed the same account problem. Back to the store to talk with the same agent. He called someone in support to which mere peons are not allowed access. How do I know? The person spoke English!
The person on the phone stated that whomever did the swap on Monday did it wrong. Several minutes of waiting, no signal on the phone, then signal on the phone. Now everything works again on the iPhone 15. I come home, access my account, and HPFM there are now only two phones on the account. I got an email saying my iPhone 15 was activated. I got an email stating the new number was deactivated and was back in the number pool.
All seems to be good. All of this because I used a physical SIM when I traveled to Europe. The Xfinity eSIM was turned off the entire time and both SIMs were never active at the same time. In fact, the European SIM was only active overseas, never in the US.
I wonder what will happen when I travel to Europe next year when I used an eSiM?
