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Zagg customer service

eyoungren

eyoungren

macrumors Nehalem
Original poster
Aug 31, 2011
30,119
29,350
I have never been a fan of screen protectors, but earlier this year I was given two free from Sprint and when I cracked my screen a month ago I definitely appreciated the protector.

So, I ordered two for my wife and I when we switched to T-Mobile and got new phones.

Of course I put mine on wrong and as it was bugging the heck out of me I tried reapplying it yesterday. That, like you might think led to a bad end in that the screen protector got dirty and no amount of washing and reapplying fixed that.

So, I registered both shields on Zagg's website and requested a replacement for mine.

That's when I found out I registered the wrong one!

Zagg is shipping the wrong one out today. I contacted customer service in the hopes I could prevent that before they shipped and have them send the correct one. Their response was to tell me they were going to ship me the correct one free and that I could keep the other one too!

I'm only out an additional $4 here!

Zagg is expensive and I'm sure there are other shields that cost much less and can do the same job, but Zagg's product and service has earned my loyalty.

Just wanted to mention this in case anyone is researching what screen protector to get.

Excellent service!
 
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ZAGG is a really good company to deal with. Yep, expensive, but being able to get a replacement at no cost other than shipping makes it worth it to me.
 
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There are several threads about this, and it looks like no screen protectors designed for the 6/6+ fit the 6S/6S+. Many users including myself always have the same results where the sides of the screen protector do not properly adhere to the phone leaving sort of like an air gap line along the sides. This is for S/P designed for the 6 being used on our 6S's.
 
hmmm, that's funny because I put a zagg glass screen protector that said it was for a 6+ on my 6s+ and it fits just fine.
 
danny8200 said:
Which Zagg screen protector is this? Currently there's debate whether the Zagg glass for the 6 also fits the 6S...
Click to expand...
It's the Zagg Invisibleshield Glass (case friendly). I ordered direct from Zagg, although they can be had on eBay.

The glass for the 6 fits the 6s and the glass for the 6+ fits the 6s+. None of the dimensions changed on the phone so Zagg simply added retitled their website listings as 6/6s and 6+/6s+. They have not yet seen the need to do that on the product packaging so if you order one it will say it's for the 6 or 6+.

Oh. And it works with 3D Touch.
 
danny8200 said:
Hmm, interesting. Do the edges properly stick? Do you get sort of like a halo effect around the borders?
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The Zagg glass is not edge to edge. There is a small gap entirely around the border.

They do have one that will fit edge to edge and it's got the cutout for the home button and the speaker. But currently, on their site it's out of stock. Same thing. 6 fits the 6s and so on.
 
This is my set up. Zags with Caudabe case. It does fit the whole actual screen size but even with my ocd doesn't bug me at all. The screen quality is great , doesn't feel like there is a screen protector in there.
 

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I've been having quality issues with their glass. The last glass chipped within 24 hours of installing it. This new one didn't install well and the black cloth they sent left black marks on the edges.

They offer that warranty but to charge $6 each time? There are plenty of other brands that have a no questions asked warranty and they ship free.
 
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Jigga said:
I've been having quality issues with their glass. The last glass chipped within 24 hours of installing it. This new one didn't install well and the black cloth they sent left black marks on the edges.

They offer that warranty but to charge $6 each time? There are plenty of other brands that have a no questions asked warranty and they ship free.
Click to expand...

You should have called them - I did when one of mine crack in a day - they replaced and mailed it for free.
 
danny8200 said:
There's threads on here with many users reporting the Zagg Glass doesn't fit the 6S/6S+. Did Zagg revise their products?
Click to expand...

I tried 3 Zaggs on launch day and returned them. They did not fit. So yes, there are Zagg protectors that fit the 6/6 plus but not the 6s/6s plus. It's been said on here many times over.

I emailed them to ask about making SPs specifically for the S models. I explained that I tried 3 and returned them because they didn't fit. They didn't answer my questions, but immediately said they'd send me a new one for my trouble. I had to send them a pic of my receipts so they'd mark my account returned so I could get a warranty replacement. I did and they sent out a new SP. So I have a new Zagg Glass, free of charge, and they still haven't answered my questions! That's great customer service...I guess! LOL

P.S. The new SP is still in the box. I haven't decided on if I'll use it or not.
 
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