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Zagg invisibleSHIELD not scratch proof afterall?

J

John Musbach

macrumors regular
Original poster
Nov 8, 2007
182
0
So I get my invisibleSHIELD yesterday, come home from work, apply the product per the instructions and wait more then 12 hours. Everything should be ok right? I mean the website clearly makes the case that this product is pretty damn scratch resistant and durable. Well maybe I just got unlucky because to my surprise when I went to my iPhone today to check out how the product application turned out I found not one but two scratches on the invisibleSHIELD: http://img165.imageshack.us/img165/3797/img1363he5.jpg and http://img165.imageshack.us/img165/8081/img1365ku8.jpg. But how can this be? Look at my hands, my nails are as short as can be ...left: http://img165.imageshack.us/img165/6581/img1367xy5.jpg and right: http://img165.imageshack.us/img165/4193/img1368da9.jpg. I am absolutely shocked that the unscratchable invisibleSHIELD got scratched in shipping. :eek:
 
Unlucky I guess, mine has no scratches on it. Although at least the scratches haven't gone through the skin.

I have pictures of mine if you need them just ask.
 
I thought it scratch proofs your actually iPhone, not the shield itself? Contact them and see what they say!
 
ayzee said:
I thought it scratch proofs your actually iPhone, not the shield itself? Contact them and see what they say!
Click to expand...
I have contacted them with these pictures and expect them to send me a replacement per their lifetime warranty. Needless to say, I'm quite disappointed that my product arrived defective.
 
Don't be disappointed! It isn't 100% scratch proof, plus it's better to wait 24 hours. If it's still wet after 12, it can not only damage your device, but it can scratch easily. They do a great job with their lifetime warranty. They usually won't deny you, even if you were trying to scratch it on purpose. ;) Trust me, it's better than nothing, and 99% of the time, it IS scratch proof. Occasionally there's a dud. It happens with EVERY product.
 
I'm sure they will make good on it.

That said, I used it on the screen of a Treo 650 that I had for 5+ years and it still looks great today (the rest of the case is a total mess)
 
imfrog2002 said:
They do a great job with their lifetime warranty. They usually won't deny you, even if you were trying to scratch it on purpose. ;)
Click to expand...

I second this. You will get a second one and it will probably be perfect. Zagg is really good with their warranty stuff.

Oh, and I love my InvisibleShield. It has a few scratches, but I basically treat it like crap (put it in my pocket with keys, etc...), but I can tell they definitely haven't made a mark on my iPod, which is the whole point.
 
imfrog2002 said:
Don't be disappointed! It isn't 100% scratch proof, plus it's better to wait 24 hours. If it's still wet after 12, it can not only damage your device, but it can scratch easily. They do a great job with their lifetime warranty. They usually won't deny you, even if you were trying to scratch it on purpose. ;) Trust me, it's better than nothing, and 99% of the time, it IS scratch proof. Occasionally there's a dud. It happens with EVERY product.
Click to expand...
I checked before extensive handling, it wasn't wet (I had waited ~20 hours) but the scratch was there. I'm glad that they are known to stand by their warranty and lookforward to using this product to protect my iPhone's screen ...I just don't want to start out with scratches.
 
I was under the impression this product protected the device it was on, not itself.

Plus, give them the chance to make you happy before being so upset about it. Ever try to mass produce something? Not every single product will come out perfect.
 
It's not scratch proof. The stuff is scratch resistant, but you can still scratch it. I got my skin from bestskinsever.com which is a lot cheaper, but doesn't carry the lifetime warranty. It's the exact same material and mine has a couple small scratches from dropping my iPhone and bouncing it off the wall in my room. After nearly 6 months those scratches have mostly faded away, but not entirely. Personally, I wouldn't go with out a skin like this!
 
It has been 1 business day and nothing yet from zagg regarding my replacement request, crossing my fingers that I'll hear from them tomorrow
 
I recieved my invisible shield a while ago, noticed it had a defect on one side, i thought what the heck, so i put it on.

It looked AWEFUL!!! so i contacted them and they told me they dont cover application errors, i was like whaattt!!!! it was already like that! so i lost all my money for it.

Not happy.
 
Yeah well I figure if they still don't respond by the end of tomorrow I can always call them, that or I may just let it go if they don't follow up. In the end while not entirely satisfactory the two scratches are not that big of a deal in the grand scheme of things and don't appear to go completely through the shield so they're not worth too much trouble, that doesn't mean a replacement per the lifetime warranty wouldn't be nice though.
 
Next Tuesday said:
Dude, where are your nails. That looks kinda creepy.
Click to expand...

He bites them.

To the OP: ZAGG does promise a lifetime warranty and have been known to stand by that, but do stay on them, and use the phone support if you can. Unfortunately, it looks like they've gotten a little too popular for their own good and are having trouble keeping up with support requests (not to mention, build quality).
 
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