[After writing this, I realize this is a very long post, but it's very detailed and useful information, I promise!!]
Hi there!
My name is Chris, and I run a lot of the foreign customer side of KT's services.
Korea, unlike the states, does most all of it's cell phone sales through "official retailers". This means that 95% of the stores you'll see on the streets are not actually stores set up by the telco's, but separate "companies" that resell the telco's products. This also means that there can be misinformation between the resellers, and when it comes to helping foreign customers, asking 5 different stores can mean getting 5 different (wrong) answers.
One of the ways we are dealing with this is by launching what we call "KT Global Stores". Some of these stores are directly run by us, and some are resellers, but we keep a check on all of them, making sure that they're up to date on procedures for foreign subscribers, as well as making sure they at least have someone who speaks English on their staff. (Often times they have speakers of other languages too, such as Chinese, Japanese, German, etc.)
The telco system in Korea is pretty tricky, but pretty easy once you have the right information. Let me take your questions one by one, and hopefully your experience will be as smooth as possible.
If it is an unlocked, 3G-capable iPhone, yes, it will work in Korea. There are 3 major wireless telco's in Korea, and each have their own brand name for their wireless service:
- Korea Telecom, "KT" (Also known as "olleh", formerly "SHOW")
- SK Telecom (Also known as "T")
- LG Telecom (Also known as "LG U+")
Since 3G WCDMA is only supported by KT and SK Telecom, those are the two networks your phone will work on. LG Telecom supports CDMA only (similar to Verizon).
In Korea, getting wireless service (and by association, a SIM card), requires that the subscriber have a Citizen ID number, or an Alien Registration Number (in the case of foreign nationals). This applies to both prepaid and postpaid service, and is mandated by Korean Telecommunication Law. For this reason, unlike in the US and many other countries, it is not possible to just walk into a store and grab a prepaid SIM card.
The Alien Registration process takes about 3-4 weeks from the time of application, meaning it can take up to a month before you can freely sign up for a line of service.
Since there is no reason for a Korean citizen not to have a Citizen ID number, this is generally not seen as a problem by most companies, but it obviously creates a big inconvenience for visitors to Korea. Since the requirement is set by law, it's not possible to ignore it, but KT has created a way to deal with it.
With KT, it is possible to activate a prepaid line of service, with the only requirement being a passport. The service is usable for up to 90 days, which gives the subscriber plenty of time to get their Alien Registration Card (which is required for sojourns longer than 90 days anyway). Once you receive your Alien Registration Card, you can register it to the account and continue to use the prepaid line, or switch to a postpaid plan.
(Note that because of the way all Korean telecom systems are set up, it is not possible to keep your prepaid phone number when switching to a postpaid plan. This applies for all carriers. There are services that will forward your calls for free, but just thought I'd mention that if you want to switch to a postpaid line, you will need to change your number.)
Here is what you will do when you arrive in Korea:
1. Take your phone to a KT Global Store, locations here:
http://expatblog.kt.com/category/List%20of%20KT%20Global%20Stores
Coming straight from Incheon International Airport, it's probably easiest to go to the "Gwanghwamun" store.
You can get there by taking the Airport Railway to "Gimpo Airport Station", then transferring to Line 5 (Purple Line) and getting off at "Gwanghwamun" Station, Exit 2.
The store is also one of our flagship stores, so it looks very nice
2. Present your iPhone and your passport, and ask to get a prepaid line activated.
Note: Korean phone systems work on a whitelist system, meaning that any phone unknown to the network is automatically disallowed from getting service. (Opposite of how the US works.) This means that until recently, phones not produced in Korea were unable to be activated on a Korean network. This all changed earlier this year, meaning you can indeed use your US bought iPhone in Korea, but the customer service rep will have to request to have your phone added to the network, which can take around 30-60 minutes, give or take, depending on how the network is.
3. Receive a SIM card (also called a USIM card, but they are the same thing). Once inserted into your phone, your phone will be activated with a prepaid number, good for up to 90 days.
4. Apply for Alien Registration
Since you said you will be in Korea for a year, you will have to apply for Alien Registry.
5. Once you get your Alien Registration Card ("ARC"), sometime within the 90 day period, visit one of the KT Global Stores and ask them to change over your account to the ARC, and also mention if you want to keep using a prepaid plan, or go with a postpaid plan.
6. ...Success!
Since there is no real difference between the iPhones released in Korea and the US, you shouldn't notice any differences in functionality!
For unlimited data, you will have to go with a minimum 55,000 won plan.
The plan is called "i-Value", and includes:
* 200 Voice minutes
* 300 Text messages (Includes SMS/LMS/MMS)
* Unlimited 3G data
* Unlimited WiFi hotspot usage at any of over 50,000+ KT WiFi Hotspots nationwide (There are even hotspots on moving subway cars and boats that go up the Han river!)
There are a number of different rate plans that you can go with, and for that it's probably best to talk to one of the representatives at the Global Store so you can find one best tailored to your needs. Here is a list of the most common rate plans:
http://expatblog.kt.com/category/Rate%20Plans
You can get more information by digging around the KT Expat Blog at
http://expatblog.kt.com.
If you have issues during the process, you can give the foreign language customer service center a call: 02-2190-1180, or shoot me a message on twitter
@olleh_expats.
Have a safe flight, and welcome to Korea!
--Chris
Manager, Marketing Strategy Team
KT