Apple Sends Out Refund Information to Australian iPad Customers

MacRumors · Apr 4, 2012, 09:35 PM

Apple has started sending out emails to Australian customers who may have been misled about the advertised "4G" capabilities of the new iPad.

Apple explains in the email that the new iPad is not compatible with Australian LTE or WiMAX networks, but does support "fast cellular networks" such as HSPA, HSPA+, and DC-HSDPA

The offer for returns is a response to complaints by Australian regulators that Apple's use of the term "4G" in its Australian marketing may have misled some customers into thinking that the new iPad would work on Australian LTE/WiMAX networks.

Apple is allowing Australians who purchased the new iPad before March 28th to return it for a full refund.

Article Link: Apple Sends Out Refund Information to Australian iPad Customers

bsainsbury · Apr 4, 2012, 09:40 PM

I'd really like to see how many people actually return it. I don't think it's a big deal.

Wurm5150 · Apr 4, 2012, 09:41 PM

Pleeeeaassseee.. We all know none of them Aussies will return their iPads.

rei101 · Apr 4, 2012, 09:44 PM

And who is going to pay for my sadness?

Renzatic · Apr 4, 2012, 09:45 PM

Quote:

Originally Posted by Wurm5150

Pleeeeaassseee.. We all know none of them Aussies will return their iPads.

Yup. Sure, having LTE misrepresented was kind of ****house, but going through all that trouble just to return a product that otherwise works is good and well bloody hard yakka. I've got better things to do this arvo.

Still think they're a bunch of dags, though.

nagromme · Apr 4, 2012, 09:47 PM

Quote:

Originally Posted by bsainsbury

I'd really like to see how many people actually return it. I don't think it's a big deal.

That’s my first reaction too; I’d be disappointed, but I certainly wouldn’t want something else instead of my iPad!

But there IS something else they might well want instead, if HSPA isn’t fast enough to be useful: they might want a cheaper WiFi model iPad.

kalsta · Apr 4, 2012, 10:00 PM

A good outcome. Consumers are informed, and can make the choice based on correct information.

Quote:

Originally Posted by nagromme

But there IS something else they might well want instead, if HSPA isn’t fast enough to be useful: they might want a cheaper WiFi model iPad.

Exactly!

Quote:

Originally Posted by Renzatic

Yup. Sure, having LTE misrepresented was kind of ****house, but going through all that trouble just to return a product that otherwise works is good and well bloody hard yakka. I've got better things to do this arvo.

Still think they're a bunch of dags, though.

Onya!

Radio · Apr 4, 2012, 10:13 PM

Honesty is the best policy

sparkhill · Apr 4, 2012, 10:21 PM

Quote:

Originally Posted by bsainsbury

I'd really like to see how many people actually return it. I don't think it's a big deal.

Exactly.

ipedro · Apr 4, 2012, 10:21 PM

Apple should also send out an apology on behalf of Canadian telco's who do not allow you to buy prepaid LTE via the iPad. There was no warning that in Canada, you are forced to submit to a credit check and call or visit a service provider store to subscribe to a monthly plan. LTE is also turned off by default on Rogers plans so you must explicitly request that LTE be turned on or you'll only get 3G speeds.

cvaldes · Apr 4, 2012, 10:21 PM

Quote:

Originally Posted by rei101

And who is going to pay for my sadness?

Probably your parents.

BuffyzDead · Apr 4, 2012, 10:24 PM

Check It Out at 1:17

here

http://cnettv.cnet.com/ipad-global-s...-50122211.html

Plutonius · Apr 4, 2012, 10:28 PM

Quote:

Originally Posted by ipedro

Apple should also send out an apology on behalf of Canadian telco's who do not allow you to buy prepaid LTE via the iPad. There was no warning that in Canada, you are forced to submit to a credit check and call or visit a service provider store to subscribe to a monthly plan. LTE is also turned off by default on Rogers plans so you must explicitly request that LTE be turned on or you'll only get 3G speeds.

The iPad 4G will work in Canada and the problem is with the Canadian Telcos.
It sounds like the Canadian telcos should do the apologizing.

gpsouza · Apr 4, 2012, 10:34 PM

Apple doesn't give a ******* about non-north-america customers... This is starting to get me sad.

koruki · Apr 4, 2012, 10:37 PM

reminds of me of the iphone 4 song, "if you dont like it.. bring it back... bring it back... .. bring it back .. *whispers* but you know you wont"

WatchTheThrone · Apr 4, 2012, 10:41 PM

I've said it once and I'll say it again....BUNCH OF CRYING SISSIES!! Give them a pacifier while they wait for their refund!!!!

zorinlynx · Apr 4, 2012, 10:42 PM

Why the heck didn't Apple make it an LTE world compatible radio? It's kind of silly to leave out markets like that!

Old Smuggler · Apr 4, 2012, 10:42 PM

That sounds fair

Zimmer62943 · Apr 4, 2012, 10:52 PM

Quote:

Originally Posted by MacRumors

The offer for returns is a response to complaints by Australian regulators

I think that line is enough to say no1 will return their ipads. Had it been a responce to customer complains then that would be a different story

Telstra · Apr 4, 2012, 11:03 PM

Even without LTE @ 1800 MHz being supported, Australia's leading network still does pretty well with 3G.

Downstream: 22.90 Mbps
Upstream: 3.61 Mbps
Ping: 132 ms

Speed test:

wackymacky · Apr 4, 2012, 11:09 PM

It isn't about that it wasn't 4G, it is that the adverts were "misleading"

really it is just about laziness not havming more region specific specs on various sites.

Apple should be told to sharpen up on this.

JayLenochiniMac · Apr 4, 2012, 11:15 PM

All undamaged new iPads purchased on or before March 28, 2012 can be returned for a full refund anyway.

burtba · Apr 4, 2012, 11:19 PM

We will get more responses on this thread that there will be iPad returns in Aus.

Telstra - Could not have said it better myself. I also get around 18-21Mbps at various locations around Adelaide.

BUT, having said that, I agree with what has happened, you cannot advertise like that, even if un-intentional, it had to be corrected and has, All good. Now we can all say 'yeah thats justice' and keep our iPads.

viccles · Apr 4, 2012, 11:32 PM

I'm sure not returning mine. I love the thing despite not being 4G

Teeps · Apr 4, 2012, 11:55 PM

I think the important thing here isn't that people will return their iPads for a refund, it's that Apple (or any other company) should NEVER advertise a product as having features when it will not work with the systems available in that market. Fine, say it's 4G capable within North America, and make it very clear that this is the case, but don't sell a product as being 4G in other markets without making it obvious that it won't work anywhere but North America.

If a company advertised and sold a product in USA without making it very clear it wouldn't work in that market could you imagine the whinging we'd hear then!?

I bought my iPad knowing what I was buying (and we don't have LTE here in New Zealand) but the lack of clarity is designed to confuse and drive sales which is very wrong.

Apr 4, 2012, 09:35 PM	#1
MacRumors macrumors bot Join Date: Apr 2001	Apple Sends Out Refund Information to Australian iPad Customers Apple has started sending out emails to Australian customers who may have been misled about the advertised "4G" capabilities of the new iPad. Apple explains in the email that the new iPad is not compatible with Australian LTE or WiMAX networks, but does support "fast cellular networks" such as HSPA, HSPA+, and DC-HSDPA The offer for returns is a response to complaints by Australian regulators that Apple's use of the term "4G" in its Australian marketing may have misled some customers into thinking that the new iPad would work on Australian LTE/WiMAX networks. Apple is allowing Australians who purchased the new iPad before March 28th to return it for a full refund. Article Link: Apple Sends Out Refund Information to Australian iPad Customers
	1

Apr 4, 2012, 10:13 PM	#8
Radio macrumors 65816 Join Date: Mar 2012 Location: Central California	Honesty is the best policy __________________ iPhone 5 32gb black; iPad (3rd Gen) 32 gb black -- iPhone 4 32 gb black-- iPod classic 64 gb
	4

Apr 4, 2012, 10:21 PM	#10
ipedro macrumors 68000 Join Date: Nov 2004 Location: Toronto, ON	Apple should also send out an apology on behalf of Canadian telco's who do not allow you to buy prepaid LTE via the iPad. There was no warning that in Canada, you are forced to submit to a credit check and call or visit a service provider store to subscribe to a monthly plan. LTE is also turned off by default on Rogers plans so you must explicitly request that LTE be turned on or you'll only get 3G speeds. __________________ iMac 27" i7 \| MacBook Pro 17" 2009 \| iPhone5 \| iPad3 \| tv \| Time Capsule
	-2

Apr 4, 2012, 10:24 PM	#12
BuffyzDead macrumors member Join Date: Dec 2008	Especially when Aussie Speeds are damn Fast !!! Check It Out at 1:17 here http://cnettv.cnet.com/ipad-global-s...-50122211.html
	1

Apr 4, 2012, 10:34 PM	#14
gpsouza macrumors 6502 Join Date: Jan 2012 Location: Lisbon	Apple doesn't give a ******* about non-north-america customers... This is starting to get me sad. __________________ MBP 8gb ram 120 SSD iPad 3 32gb Wifi iPhone 5 16gb iPod Nano 6/7 gen
	-2

Apr 4, 2012, 09:40 PM	#2
bsainsbury macrumors newbie Join Date: Nov 2011	I'd really like to see how many people actually return it. I don't think it's a big deal.
	9

Apr 4, 2012, 09:41 PM	#3
Wurm5150 macrumors regular Join Date: Apr 2010	Pleeeeaassseee.. We all know none of them Aussies will return their iPads.
	4

Apr 4, 2012, 09:44 PM	#4
rei101 macrumors 6502 Join Date: Dec 2011	And who is going to pay for my sadness?
	1

Apr 4, 2012, 10:37 PM	#15
koruki macrumors 6502a Join Date: Aug 2009 Location: New Zealand	reminds of me of the iphone 4 song, "if you dont like it.. bring it back... bring it back... .. bring it back .. whispers but you know you wont" __________________ RIP Mr. Steve Jobs 1955 - 2011. I found out via my iPhone. Thanks for everything. Black 64gb 4S Nutty Bugs HD.
	-4

Apr 4, 2012, 10:41 PM	#16
WatchTheThrone macrumors regular Join Date: Aug 2011	I've said it once and I'll say it again....BUNCH OF CRYING SISSIES!! Give them a pacifier while they wait for their refund!!!!
	-15

Apr 4, 2012, 10:42 PM	#17
zorinlynx macrumors 65816 Join Date: May 2007 Location: Florida, USA	Why the heck didn't Apple make it an LTE world compatible radio? It's kind of silly to leave out markets like that!
	10

Apr 4, 2012, 10:42 PM	#18
Old Smuggler macrumors 6502a Join Date: Sep 2006	That sounds fair
	2

Apr 4, 2012, 11:03 PM	#20
Telstra macrumors newbie Join Date: Apr 2012	Even without LTE @ 1800 MHz being supported, Australia's leading network still does pretty well with 3G. Downstream: 22.90 Mbps Upstream: 3.61 Mbps Ping: 132 ms Speed test:
	5

Apr 4, 2012, 11:09 PM	#21
wackymacky macrumors 65816 Join Date: Sep 2007 Location: 18.288527N,109.432712E	It isn't about that it wasn't 4G, it is that the adverts were "misleading" really it is just about laziness not havming more region specific specs on various sites. Apple should be told to sharpen up on this. __________________ "Being the richest man in the cemetery doesn't matter to me. Going to bed at night saying we've done something wonderful, that's what matters to me. " (S. Jobs)
	1

Apr 4, 2012, 11:15 PM	#22
JayLenochiniMac macrumors 68040 Join Date: Nov 2007 Location: New Sanfrakota	All undamaged new iPads purchased on or before March 28, 2012 can be returned for a full refund anyway. __________________ Home iMac 27" 2.9GHz Intel Core i5 Work iMac 24" 2.8GHz Core 2 Extreme Mobile iPad 2 & iPhone 5
	4

Apr 4, 2012, 11:19 PM	#23
burtba macrumors member Join Date: Jul 2008	We will get more responses on this thread that there will be iPad returns in Aus. Telstra - Could not have said it better myself. I also get around 18-21Mbps at various locations around Adelaide. BUT, having said that, I agree with what has happened, you cannot advertise like that, even if un-intentional, it had to be corrected and has, All good. Now we can all say 'yeah thats justice' and keep our iPads.
	1

Apr 4, 2012, 11:32 PM	#24
viccles macrumors 68040 Join Date: Mar 2006 Location: Australia	I'm sure not returning mine. I love the thing despite not being 4G __________________ 2.5 13" Core i5 rMBP\|16gb white iPhone 5 Galaxy Note 2 Follow me on twitter My blog My youtube channel
	2

Apr 4, 2012, 11:55 PM	#25
Teeps macrumors newbie Join Date: Jun 2008	I think the important thing here isn't that people will return their iPads for a refund, it's that Apple (or any other company) should NEVER advertise a product as having features when it will not work with the systems available in that market. Fine, say it's 4G capable within North America, and make it very clear that this is the case, but don't sell a product as being 4G in other markets without making it obvious that it won't work anywhere but North America. If a company advertised and sold a product in USA without making it very clear it wouldn't work in that market could you imagine the whinging we'd hear then!? I bought my iPad knowing what I was buying (and we don't have LTE here in New Zealand) but the lack of clarity is designed to confuse and drive sales which is very wrong.
	5

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