UPS My Choice - 2 Hour Delivery Window not available in some regions
So with my Mom's Gold iPhone 5s out for delivery today (she's ecstatic), I thought I would take advantage of the UPS My Choice delivery window (2 hour window). However, I was informed that this is not available in some regions of the country (to my disappointment). I was not aware of this and maybe some other readers may not be either so I thought I would let you all know the 4-1-1 on that. Here is the live chat I had on UPS:
Initial Question: Under the UPS My Choice Delivery Planner, I am unable to select a 2 hour delivery window
Rudy S.: Hi, this is Rudy S.. I'll be happy to assist you.
Rudy S.: Does it give you an error message.
Albert: No it does not. The option just is not available
Rudy S.: Let me check on that.
Albert: I can view my delivery alerts, view instructions, and request a change of delivery but the option for the 2 hour window is not there
Rudy S.: Its just not available let me check.
Albert: Oh okay sure, no problem. Thanks!
Rudy S.: No when is the package schedule to be deliver?
Albert: It is scheduled to be delivered today. However, I've been checking for that 2 hour delivery window option all week, and it has not been available.
Rudy S.: Ok the delivery window for 2 hors must be requested with 2 days of anticipation.
Albert: I see. Even if I looked two days prior to (which I did) it still wasn't available for me. I actually checked ever since the origin scan, and the option wasn't available even then.
Albert: The origin scan was on the 25th of September for this package
Rudy S.: Ok then so even before that the options was not avaialble.
Albert: Correct
Albert: It's never been available for me
Rudy S.: Were you able to set it up for any of other shipments?
Albert: No I have not
Albert: But this is the only package I am expecting for this shipment
Rudy S.: Most likely if the options is not coming up in UPS My Choice they it not available for you area.
Albert: But correct, that option has never been available for me
Albert: Ohhh I see. I was not aware that this was a regional option
Rudy S.: Correct it is.
Albert: I see. Is there anyway of knowing if it is available in your region or what regions it is available in?
Rudy S.: Only based on the information that you enter on the registration of UPS My Choice
Albert: I'm sorry I'm not quite clear on your response; can you clarify on that a little further?
Rudy S.: Once you enter the address UPS My Choice would pull up the options if available otherwise if it doesn't it not. that's the only way to find out.
Albert: Ohhhh I gotcha. Okay. So the only way I would know is when I initially registered for UPS My Choice?
Rudy S.: Correct.
Albert: Gotcha. Wow bummer. Alrighty then. I believe this answers my question.
Albert: Thank you for your patience
Rudy S.: Thanks for contacting us. Enjoy your day.
Albert: You too
Albert: Bye
You have disconnected.