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Apple Being Sued Over Phone-Switching iMessage Issue
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The bug causes the sender to receive the "delivered" message, but actually no message is delivered to the intended recipient at all. This means that it's not obvious at all to the sender that the recipient received nothing, since iMessage states the opposite (incorrectly).
johnnyturbouk
macrumors 68000
yes but apple is besotted about aesthetics, thinness, and non-upgradeability (the latter in regards to macs)
You do realize that this bug makes it "impossible" to switch platforms, and it only affects those who have already decided to switch platforms?
And what is your suggested method of escalating an issue between consumers and a corporation that has not been addressed in three years?
So are you going to cut me a check for my lost revenue as a result of not receiving my messages?
Chances for a software EULA to hold up in court are slim to none. Especially one that clearly causes unacceptable troubles for the users.
It's really NOT quite obvious since when it happened to me, not a single iPhone user who messaged me knew that I wasn't getting them.
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It's been going on since 2011. That would be actually three years.
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No. It says that there are other things in OS X and iOS that need priority for existing customers, not former ones.
You're delirious...Apple doesn't care any more about existing customers as former ones. they've made their 500% profit from both of you...
Better alternative at this point after years of Apple ignoring the issue and without any progress so far? And there you go, it's that simple (even if unfortunate).
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And plenty of reports overs the years and and even now that a lot of people can't get it resolved easily even after contacting Apple. So what now?Apple fix this issue in 24 hours for my business phone....what the big deal..I bet the didn't even call for support...and I bet this is the type of user that agrees to the terms of service without actually reading it
So people really think that Apple shouldn't do anything to their "former customers" who still might be using other Apple products even if they are not using iPhones anymore? Yeah, screw those guys, who cares if those people won't be buying any new Macs or iPads after being treated like garbage by Apple.
It's fun to keep on ignoring the actual issue and comment about things that don't actually deal with it.
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Those who think that conveniently ignore the fact that this screws up current customers too who send messages to some who have changed phones thinking everything is fine (because Apple said they can figure out when to send iMessages and when to send SMS/MMS and the user doesn't need to worry about it) but their messages are never actually delivered. Quite convenient for those people to leave that out in their very thoughtful comments.
So, should the user (The iPhone user whose messages are not arriving at their recipient and the user who now uses and Android phone that is not getting messages, seek support at their Telco's? After all this is an SMS issues. No, they cannot as there is nothing wrong with their SMS services, Apples iMessage system is at fault. Its not the fault of the iPhone user, nor the Android user, nor the Telcos. That this issue arose is not the cause for a lawsuit, but its not being fixed. I doubt that those who wish to participate have their eagle eyes on some free cash.
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Fair enough comments, but SMS messaging between Telcos is being blocked by Apple system. I assume the resolvement is for those dudes that bought an Android phone, I can use Whatsapp, Viber, etc for those, and cease to use SMS which is not having any issues.
The isse is not the lawsuit, its the effect and time inaction is causing. Take the lawsuit as not a means to make money for a bug, but to get action. If Apple iMessage service was problematic, well thats the way it is, use it or not, at your risk, but the affected users are merely trying to use SMS, nothing to do with Apple or iMessage
Sorry, you were, apologies. Hard to read this thread given all the wide-ranging comments discussing a very serious issue, or whatever its just a bug.
Its not a limitation of Apple's service. The affected users are not using Apple, they are receiving texts via their Telco's SMS system, and via the Telco SMS system that the iPhone sender uses.
If the issue was Apple iMessage service, Apple users can turn it off, this thread is not about the ability of iMessage to operate, its about Apple servers that are NOT being used, are blocking Telco to Telco SMS
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Can't you read?? Its NOT about iMessage not working after quitting Apple service, its about iMessage WORKS after quitting Apples service, so when you send a text from an iPhone to an Android, Apple uses iMessage, so the recipient doesn't get the text. Its only a bug, but three years on, and still a bug. In effect your Telcos SMS (text) service is not allowed to operate as Apple is a roadblock in the middle, even though Apples service is not in use
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To expand on this, be interesting to look at the Telcos EULA, I am sure there will be something about not interfering with the Telco's services, SMS being one of them. This is exactly what this issue it. Its nothing to do with iMessage, its Apple affecting Telco to Telco SMS
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I copied below the pertinent comment. I wish people would stop talking about an iMessage fault, the issue is Telco to Telco SMS (nothing to do with Apple or iMessage) is affected by Apple iMessage servers. The key below is that Apple affected the ability of Telco customers to use the Telco provided SMS (text) service.
Unbeknownst to Plaintiff and the putative class members,however,once they switched from anAppleiPhoneoriPadto a non-Apple device for their wireless serviceneeds
, Apples iMessages
and Message service andapplication still retained text messages thatwere directed at thesepersons from other Apple users,and failed to deliver these text messagestothe putative class members aslong as theseputative class memberscontinued using a non-Appledevice. In this manner, Apple tortiously interferedwiththe contract for cellular service betweenthese putative class members and their cellular telephone carrier in thatApple
s actionspreventedthe subscribers fromreceiving all of their text messages,as they were entitled to obtain throughtheircellularwirelessservicecontracts.
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Priority. Who decides that? What is your priority is not others priority.
I don't feel there is a need to fix iMessage, as iMessage is not at fault. Aside from the occasional server issue, iMessage seems to work well. This thread is not about an iMessage operational bug for Apple users who choose to use iMessage, its about the inability of two individuals to send a text message from one telco to another telco. And whose users do not use iMessage.
Apple is not blocking anything. If the sender sends as an SMS, the SMS goes through.
Whats your point? That iMessage is ONLY for iOS devices? Yes, thats correct. So why does Apple allow you to send an iMessage to an Android phone? It does. The iMessage doesn't arrive, yet on your iPhone it shows as delivered.
So, we turn iMessage on and off depending on who we send to? When a person changes to an Android phone he/she needs to send a text to all contacts, so that those who use iPhones, or have or are changing to an iPhone will know to turn off iMessage if they wish to send you a message?
The fixes are as below.
1. Switch back to iPhone
2. Change cell number
3. Turn iMessage on and off depending who you send to, and get them to keep you up to date if they change from an iPhone
4. Apple removes iMessage from their range of services
Or Apple could fix the bug
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So why this thread? Im not turning off iMessage repeatedly to cater for switchers as Apple still sees them as iOS clients. I can certainly, as everyone should, set iMessage to send as SMS if iMessage fails, and if that works, this thread is irrelevant, but from what I gather (correct me if I am wrong) that doesnt work, or always work. The issues is that iMessage will work to send to an Android phone, so it won't fail, and send as SMS.
As an ex apple employee working In tech support I can personally say this isn't user error! I got call after call about this issue! We could sometimes try to deactivate it on our in but that still sometimes won't even fix the issue.
We were often told to tell the caller to change their phone numbers to resolve the issue! How fair is that? Or the best response to tell them to contact all their contacts to remove the message thread and start new conversations or to make sure they had send as SMS turned on! People would get pissed! Especially when people had a lot of contacts it wasn't going to be a easy task to contact them all to ask them to check their settings! The only other option is to just wait 45 days and it should just fall out the system and fix the issue..
We were often told to tell the caller to change their phone numbers to resolve the issue! How fair is that? Or the best response to tell them to contact all their contacts to remove the message thread and start new conversations or to make sure they had send as SMS turned on! People would get pissed! Especially when people had a lot of contacts it wasn't going to be a easy task to contact them all to ask them to check their settings! The only other option is to just wait 45 days and it should just fall out the system and fix the issue..
The fact that Apple says they themselves can figure out when it's appropriate to send an iMessage or an SMS and then they incorrectly determine that for numbers that shouldn't have iMessage enabled anymore (and thus mislead the sender that they sent their message without any issues, and never actually deliver it to the recipient), well, that's a problem.
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I know exactly what the bug is and Im curious how many people actually contacted Apple verses cry on a forum about it.
It's silly that you guys think suing is the answer. That's the American mindset for sure. Sue sue sue.
It's beyond silly. It's the I'm entitled to money because I'm inconvenienced by text messaging whiners.
Plenty of people contacted Apple, some got the help they needed others didn't. The issue exists and has been there for a long time without a resolution and no real progress after all this time. So, while a lawsuits would be unfortunate for something like this, what's hour solution to get Apple to address it properly for everyone once an for all?
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What's your solution as far as gettingn Apple to pay attention and finally address this issue after all these years?
I'm not American. I'm Finnish.
What course of action do you the suggest in escalating this serious flaw that has gone neglected for three years? In Finland I would contact the Competition and Consumer Authority, but I'm assuming that this (or whatever the US equivalent is) has already been done.
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There is no mention of money in any of the articles regarding this matter.