EULAs are bollocks and can never override my rights as a customer. They can write whatever they like in them, pretty much none of it is actually valid or enforceable.
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Apple Being Sued Over Phone-Switching iMessage Issue
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EULAs are bollocks and can never override my rights as a customer. They can write whatever they like in them, pretty much none of it is actually valid or enforceable.
You probably have "send as SMS" enabled (not everyone does). Also, it's possible that the iMessage protocol doesn't check for message receipt, so the servers don't realise that the message hasn't been received. For example:
Apple device opens the connection
Apple device sends an imessage packet to Android device
Android device receives the packet and acknowledges it
Apple device closes the connection
Android device logs an error (unknown packet type)
The crucial step is not explicitly acknowledging that the *message* has been received by the other device.
This could indeed be tricky to fix.
This. There is so many here who clearly has no clue to what the actual problem is.
They're saying "Stupid fools, if you switch to Android you can't receive iMessage!" but end up looking like fools themselves since they obviously didn't bother to read the article or cant understand what it says.
It's lawsuit worthy because Apple have been made aware of the issue by a number of customers in various customers and haven't done enough to resolve it. Only by forcing them to do it will they get off their arrogant backsides and fix it properly.
It's also nothing to do with "contract law".
I support this action (for a change) and think sometimes Apple do need a kick up the backside.
Why not post your cell number here? We can find all sorts of "hilarious" for you to have to deal with.
Not quite sure how that's related to Apple's engineers subconsciously (accidentally, I'm sure, but still..) taking revenge on customers who jump ship.
Yeah exactly. I thought so. That's why you didn't bother pointing any of it out.
It's quoted a few posts back, didn't feel the need to duplicate it.
Hey what a totally original and completely useful comment that not only shows someone's understanding of the issues at hand but also hasn't been just pointlessly made a dozen of times already by similar people!Yay frivolous lawsuits.
Only in America.....
I went through this fiasco when I switched to Android a while ago. Took me a while to reset everything and get the messages back.
While I had deactivated iMessages in my iMac,MBpro, Phone etc.. the culprit was an iPad where it was still locked onto iMessage.
But Apple shouldn't make this hard. Probably not paying attention to this as this was about consumers who were switching away from Apple.
To quote Brian Tong from Apple Byte.. "Bad Apple"!
While I had deactivated iMessages in my iMac,MBpro, Phone etc.. the culprit was an iPad where it was still locked onto iMessage.
But Apple shouldn't make this hard. Probably not paying attention to this as this was about consumers who were switching away from Apple.
To quote Brian Tong from Apple Byte.. "Bad Apple"!
I switched from the iPhone to the Moto X and it was seamless for me - I disabled iMessage and factory reset my iPhone before I sold it.
A couple of things.
1) All iPhone users need to have 'Send as SMS' checked.
2) If you have an iPhone - all contacts should be listed under 'Mobile' instead of 'iPhone'
3) Anyone switching or anyone that uses an iPhone and an Android/BB10WP7-8 device needs to have iMessage turned off before they remove their SIM card/switch phones
4) If you forget - call Apple and have them deactivate iMessage or log into https://appleid.apple.com/ and enter your Apple ID and password and then select Phone Numbers. Delete the phone number from your Apple ID account.
I have still seen a select few cases where this doesn't work. If it still doesn't work - you have to change your phone number. Apple should have fixed this issue a while back. It is inexcusable to still have this bug when it was identified over 2 years ago.
A couple of things.
1) All iPhone users need to have 'Send as SMS' checked.
2) If you have an iPhone - all contacts should be listed under 'Mobile' instead of 'iPhone'
3) Anyone switching or anyone that uses an iPhone and an Android/BB10WP7-8 device needs to have iMessage turned off before they remove their SIM card/switch phones
4) If you forget - call Apple and have them deactivate iMessage or log into https://appleid.apple.com/ and enter your Apple ID and password and then select Phone Numbers. Delete the phone number from your Apple ID account.
I have still seen a select few cases where this doesn't work. If it still doesn't work - you have to change your phone number. Apple should have fixed this issue a while back. It is inexcusable to still have this bug when it was identified over 2 years ago.
But you can't tell all your current friends and future ones that when they add you as a contact they need to be sure to change your phone type as not being an iphone so that they can use standard non-apple technology to SMS you.
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This is the point of the lawsuit. I like many others have called apple and told them I'm switching , there seems to be a problem that I can never receive text messages again if I ever had an iphone. They have no response or say you need to reboot your phone. Turning off iMessages does not fix the problem.
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Where do you delete your number from Apple ID? I know where it's in support profile, but it sounds like you are talking about a different thing here
If you switch from a BlackBerry OS phone to another smartphone - BIS is disabled and you can SMS people with BlackBerry, WP, iPhones, Android, or feature phones. BB10 phones don't use BIS so this is a non issue on these phones. If you switch from a BB10 phone to an Android or iPhone you can still send SMS and download BlackBerry Messenger and send BBMs to people with BlackBerry phones.
BBM and SMS messaging are completely different so your comparison is incorrect.
Neither can you. Best that can be done now is to let the legal system to take care of it...although a better solution would be for Apple to actually fix it once and for all, and short of that for FTC and/or some similar agency get involved and push for a resolution so that there wouldn't be a need for a lawsuit like this to begin with.
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What are you talking about? It says right there in the EULA that local laws have precedence over it. Your local laws will also say, that as a consumer you can't waive your rights, no matter what the contract says.
that would be best but they have had 3 years for that now however i think its time for a high profile trial regarding EULA. they have become far too invasive and the popular "nobody put a gun to your head" remarks are nonsensical and hopefully that people that take them as gospel will quiet.
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Hey what a totally original and completely useful comment that not only shows someone's understanding of the issues at hand but also hasn't been just pointlessly made a dozen of times already by similar people!
Well until stupid people stop trying to make a quick buck by suing for stupid reasons, it'll continue to be needed to be said.....
Your reply is, quite frankly, rubbish. It does not matter what drivel Apple puts in their EULA, nor does it matter that it is fairly obvious that there is no willful intent here.
What matters is that:
- The bug causes a huge inconvenience for users, and one that they can't even do anything about themselves.
- Apple has lots to gain by not fixing the bug.
- The bug is not fixed after three years of customer complaints.
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What quick buck? Has money been mentioned in any of the articles? At least I haven't seen one.