FYI: I just had my upgrade fees waived on AT&T online chat, so they are still obviously doing it. I was very polite, he explained to me why they do this and I told him that I understand but I'm a loyal customer, I upgrade every year since 2009, sometimes twice a year, pay my bills on time. He told me he understood and it was just policy, he would credit me, but this may not happen in the future. I said thanks and he said they treat me like family.
Oh AT&T
So, im happy anyways.
Oh AT&T
So, im happy anyways.