Carrier AT&T Upgrade Fee Waived (FAN)

[DirtySocks85]

TBH I'm not even supposed to be on the FAN I'm on anymore. It was added to my account when I was still a college student (FAN was through my University) - I graduated in 2008, I just haven't bothered to inform them that the FAN isn't technically applicable anymore. That being said - I genuinely had no idea whether my FAN included an upgrade fee waiver, but I knew that some did. I figured if I played the "I heard this thing somewhere and I thought I was supposed to get it based on that thing I have, why didn't I get it?" tactic that I'd still be able to pull a "well, could you do me a favor as a loyal customer and do it anyway?" if that didn't work.

Looks like I got lucky and got a CSR that was happy to credit the account without asking a lot of questions. Maybe it's because it was on my FAN account, or maybe it's just because Fernando likes making people happy.

 

[overfedexed]

How could they waive something that is not charged yet? Just wait for days and try then.

My company does not get the Upgrade waived. I called and they offered me $20. I could have called back and tried for more, but took the $20.

I just checked and I have a $20 credit that's been applied to my account.

Cool.

 

[JLEW700]

How can you find out if you FAN account has the fee waiver?

 

[RafaelPerez]

Wow, thanks everyone for this thread. I just checked on my University website and it shows that fees for new activations and upgrades are both waived with our FAN. Also, it shows that the monthly discount is 17% which is higher than what I have previously received. So I re-did the signup link and hopefully will see my monthly discount go up. But thanks again, now I can watch to see if the upgrade fee gets charged or waived automatically.

 

[hipnetic]

TBH I'm not even supposed to be on the FAN I'm on anymore. It was added to my account when I was still a college student (FAN was through my University) - I graduated in 2008, I just haven't bothered to inform them that the FAN isn't technically applicable anymore. That being said - I genuinely had no idea whether my FAN included an upgrade fee waiver, but I knew that some did. I figured if I played the "I heard this thing somewhere and I thought I was supposed to get it based on that thing I have, why didn't I get it?" tactic that I'd still be able to pull a "well, could you do me a favor as a loyal customer and do it anyway?" if that didn't work.

Looks like I got lucky and got a CSR that was happy to credit the account without asking a lot of questions. Maybe it's because it was on my FAN account, or maybe it's just because Fernando likes making people happy.

Sorry to everyone for quoting your entire post, but I loved the subtle humor in it and couldn't resist quoting it all.

So as to not make my reply totally useless, I'll ask a question: Did you speak to a CSR over the phone or do it via online chat?

 

[DirtySocks85]

Sorry to everyone for quoting your entire post, but I loved the subtle humor in it and couldn't resist quoting it all.

So as to not make my reply totally useless, I'll ask a question: Did you speak to a CSR over the phone or do it via online chat?

It was via online chat. The chat transcripts are posted as screenshots in the first post if you'd like to give them a read.

 

[Rayfire]

TBH I'm not even supposed to be on the FAN I'm on anymore. It was added to my account when I was still a college student (FAN was through my University) - I graduated in 2008, I just haven't bothered to inform them that the FAN isn't technically applicable anymore. That being said - I genuinely had no idea whether my FAN included an upgrade fee waiver, but I knew that some did. I figured if I played the "I heard this thing somewhere and I thought I was supposed to get it based on that thing I have, why didn't I get it?" tactic that I'd still be able to pull a "well, could you do me a favor as a loyal customer and do it anyway?" if that didn't work.

Looks like I got lucky and got a CSR that was happy to credit the account without asking a lot of questions. Maybe it's because it was on my FAN account, or maybe it's just because Fernando likes making people happy.

Thanks for the tip, it worked for me over the phone even if my FAN didn't allow to get it waived.

 

[Laguna Seca]

How can you find out if you FAN account has the fee waiver?

Go to the Premier store and click "Online Offers" on top of the page. It should show your company benefits.

 

[mr1581]

just got mine waived.... fan discount to the rescue

 

[hipnetic]

It was via online chat. The chat transcripts are posted as screenshots in the first post if you'd like to give them a read.

Doh! I lost track of the fact that you were the OP.

 

[iZollo]

My FAN account does not waive upgrade fee only activation fee but I was still able to get it waived

 

[spyda]

Talked with a rep through chat who agreed to waive the upgrade fee and this is supposedly noted on my account, but apparently can't be done until I'm billed for it so I'll need to chat with a rep again and tell them I'm owed a credit and how it's noted on my account. Sounds like a bunch of ******** but we'll see.

 

[terraphantm]

Go to the Premier store and click "Online Offers" on top of the page. It should show your company benefits.

Thanks for the tip. Turns out I do get waived activation fees as an official perk. Wish I knew that before

 

[blunti]

AT&T Upgrade Fee Waived (FAN)

I understand that I don't have FAN, so that might by why at&t chat rep didn't want to waive the 2x$40 for me.

Any tips to get it waived? I even tried to be nice but that didn't help at all...

Edit: never mind, got 1 waived

 

[walds11]

Interesting. Looks like they waived the upgrade fee before it hit for me. My account was noted and they also sent me a text confirmation...

AT&T Free Msg: Hi Adam! We have successfully waived the pending upgrade fee. Rest assured that there wont be additional of $40 on your account.


Bet you the fee will hit and I'll have to follow back up to get it waived. We shall see.

Talked with a rep through chat who agreed to waive the upgrade fee and this is supposedly noted on my account, but apparently can't be done until I'm billed for it so I'll need to chat with a rep again and tell them I'm owed a credit and how it's noted on my account. Sounds like a bunch of ******** but we'll see.

 

[spyda]

Interesting. Looks like they waived the upgrade fee before it hit for me. My account was noted and they also sent me a text confirmation...

AT&T Free Msg: Hi Adam! We have successfully waived the pending upgrade fee. Rest assured that there wont be additional of $40 on your account.


Bet you the fee will hit and I'll have to follow back up to get it waived. We shall see.

Hmm interesting. That's what annoys me about AT&T "customer service" it all depends on who you talk to. The person I spoke with made it seem impossible to waive the fee before it shows on the bill or even credit in advance, which is ********. You at the very least have a real confirmation of the fee being waive, even if it pops up on your next bill...so that's good.

 

[AFDoc]

My FAN gives me 22% and waves the $40 for the primay...... I'll be calling to get our other phone's fee taken off.

 

[walds11]

Yep, I wouldn't drop off the chat until they sent me a confirm. I asked for an email confirm, but apparently the chat can only send text confirms. I'll take it and as long as they notated my account, I am good to go.

Hmm interesting. That's what annoys me about AT&T "customer service" it all depends on who you talk to. The person I spoke with made it seem impossible to waive the fee before it shows on the bill or even credit in advance, which is ********. You at the very least have a real confirmation of the fee being waive, even if it pops up on your next bill...so that's good.

 

[overfedexed]

Hmm interesting. That's what annoys me about AT&T "customer service" it all depends on who you talk to. The person I spoke with made it seem impossible to waive the fee before it shows on the bill or even credit in advance, which is ********. You at the very least have a real confirmation of the fee being waive, even if it pops up on your next bill...so that's good.

I only got a $20 credit, half of the fee removed, but I got an instant credit that shows up on my account right now.

 

[bpeeps]

Pretty easy. Thanks OP.

 

[jchiou]

Haha, so I tried and the CSR totally sucks...trying again soon with another rep...ugh

Oh and i just noticed she thought I was trying to waive the activation fee..doh! Guess I'll try again later.

 

[jchiou]

woohoo!

 

[killawat]

Got mine waived.

The easiest way is to chat them up. I used to work as a CSR many many moons ago. The number of idiots you come across every day blaming you for being an inadequate human being due to "X" is very high. CSRs love to go the distance for non-entitled down to earth people because they are so very rare.

 

[mtneer]

Got mine waived.

The easiest way is to chat them up. I used to work as a CSR many many moons ago. The number of idiots you come across every day blaming you for being an inadequate human being due to "X" is very high. CSRs love to go the distance for non-entitled down to earth people because they are so very rare.

Can't emphasize this enough. The CSR's have had a rough 3 or 4 days. Even if you feel that $40 is not justified; stay calm, speak clearly and be very polite. If the first person does not budge, still be calm and polite - hangup and call again to get another person. Better chance of starting with another CSR with a clean slate than trying to win an argument with one who doesn't want to give you what you want.

 

[wknapp0924]

Talked with a rep through chat who agreed to waive the upgrade fee and this is supposedly noted on my account, but apparently can't be done until I'm billed for it so I'll need to chat with a rep again and tell them I'm owed a credit and how it's noted on my account. Sounds like a bunch of ******** but we'll see.

Same thing happened with me. I have the conversation screenshotted if they try to go back on their word.