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iPhone 5s accelerometer/gyroscope/compass values incorrect
- Thread starter tharepairguy
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syd430
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Ok my 14 day swap period is up tomorrow (it's 14 days not 30 days for iPhones here in Australia) and i've been consistently showing -5 on the back and -3 the side since launch day. I don't do much gaming but I don't want it to stuff around with panorama mode or orientation changes, and in general I don't want to sell someone else a dodgy phone down the track.
If I wait until after tomorrow to swap it out, it will mean a) I will have to book a Genius Bar appointment and have to argue with the Genius for 30 minutes about why he should swap it out, rather than just doing a no-questions-asked swap, and b) I will no longer be guaranteed to get a new phone rather than refurbished unit.
On the other hand, if I do swap it out tomorrow rather than a few months later, I know the chances of getting another one with the same problem is still high.
What do you guys think? Should I save myself the hassle of arguing with a Genius and swap it tomorrow while i'm still in the 14 day return period? or risk getting a refurb and having to justify the swap to the Genius if decide to swap it down the track as a warranty replacement?
If I wait until after tomorrow to swap it out, it will mean a) I will have to book a Genius Bar appointment and have to argue with the Genius for 30 minutes about why he should swap it out, rather than just doing a no-questions-asked swap, and b) I will no longer be guaranteed to get a new phone rather than refurbished unit.
On the other hand, if I do swap it out tomorrow rather than a few months later, I know the chances of getting another one with the same problem is still high.
What do you guys think? Should I save myself the hassle of arguing with a Genius and swap it tomorrow while i'm still in the 14 day return period? or risk getting a refurb and having to justify the swap to the Genius if decide to swap it down the track as a warranty replacement?
I used to use a 3rd party level app a lot on previous phones. I installed it on the 5s it showed -1.7. The natve app shows -1 and somtimes showed -2. I calibrated the 3rd party app in 3 directions and seems to be fine when tested. Quit the app rebooted phone, all good. will monitor it for drift.
Just replaced my 64GB model for a new retail 32GB model, and the level difference is now 1 degree instead of 4-5.
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Space Gray
Production year: 2013
Production week: 39 (October)
Model introduced: 2013
Capacity: 32GB
Memory - flavour: xx
Factory: C3 (China)
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Space Gray
Production year: 2013
Production week: 39 (October)
Model introduced: 2013
Capacity: 32GB
Memory - flavour: xx
Factory: C3 (China)
insert image isn't working for my dropbox link.
Anyway, got the 3 ip5s's yesterday, each color. set the three up past their sim card lock and calibrated compass. Here is the results. Gold iphone is center.
I may keep the black as the gyro is out the most, I have the best chance of getting that one replaced down the road. ha.
https://www.dropbox.com/s/fpdhl0lzjck8tal/2013-10-02%2022.52.48.jpg
the two cases are Magpul executives, foliage and orange.
Anyway, got the 3 ip5s's yesterday, each color. set the three up past their sim card lock and calibrated compass. Here is the results. Gold iphone is center.
I may keep the black as the gyro is out the most, I have the best chance of getting that one replaced down the road. ha.
https://www.dropbox.com/s/fpdhl0lzjck8tal/2013-10-02%2022.52.48.jpg
the two cases are Magpul executives, foliage and orange.
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It's not conclusive that a replacement will actually help (I replaced mine primarily because I found 64GB of storage was excessive for me, not so much due to the gyroscope issue) - people have posted here saying that units they've received in the past few days have still had the issue. Some people also claim to have "drifting" issues whereby it's off by 0 or 1 initially, then the problem gets worse (I'll post here if mine drifts).
Apple Support: The Apple Support Strikes Back
They wanted to replace the phone as I thought, which I declined because I'm not convinced the issue has been fixed in the factory/software.
Very amusingly though, the advisor said they had never heard of the issue right up until I mentioned I was looking at a forum page of many people having the same issue then I was put on hold for a while...
Afterwards they acknowledged that they both know about it and that it is most likely a hardware issue
So I'm going to wait a couple more weeks to see if it gets acknowledged for a recall or if there is a miraculous software update for it.
Also I got this clarified for me, a rattling sleep/wake button is not, in any way, normal.
They wanted to replace the phone as I thought, which I declined because I'm not convinced the issue has been fixed in the factory/software.
Very amusingly though, the advisor said they had never heard of the issue right up until I mentioned I was looking at a forum page of many people having the same issue then I was put on hold for a while...
Afterwards they acknowledged that they both know about it and that it is most likely a hardware issue
So I'm going to wait a couple more weeks to see if it gets acknowledged for a recall or if there is a miraculous software update for it.Also I got this clarified for me, a rattling sleep/wake button is not, in any way, normal.
They wanted to replace the phone as I thought, which I declined because I'm not convinced the issue has been fixed in the factory/software.
Very amusingly though, the advisor said they had never heard of the issue right up until I mentioned I was looking at a forum page of many people having the same issue then I was put on hold for a while...
Afterwards they acknowledged that they both know about it and that it is most likely a hardware issue
Also I got this clarified for me, a rattling sleep/wake button is not, in any way, normal.
Was the replacement offered a retail or a refurb unit?
My wife's 5s return period ends tomorrow (Friday) as well. She loves the phone, but when I demonstrated the level issue, she said she had paid too much to keep a defective product. She does 't play any games, but does use the panorama camera mode. I told her that I can't think ofanything else itwould effect, but who knows....? I did look up "antennagate" and found Steve Jobs' 30 minute presentation on You Tube. I couldn't watch much of it, as he turned it into a marketing event right after saying, "We're not perfect." I don't see Apple eagerly accepting warranty returns with 9 million sold on the first weekend, so we'll likely buy another brand. My wife loves her new Macbook Pro Retina and iPad, and she was thrilled to get the 5S, but not thrilled enough to accept "5 degrees of variation is acceptable" or Jobs saying, "Other phones loose bars when squeezed." Apple markets their products as the best, but excuses like these aren't good enough.
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No. The were going to send a handset only. I get to keep the accesories and the box.
They wanted to replace the phone as I thought, which I declined because I'm not convinced the issue has been fixed in the factory/software.
Very amusingly though, the advisor said they had never heard of the issue right up until I mentioned I was looking at a forum page of many people having the same issue then I was put on hold for a while...
Afterwards they acknowledged that they both know about it and that it is most likely a hardware issue
Also I got this clarified for me, a rattling sleep/wake button is not, in any way, normal.
Well hopefully if they ever did issue a recall, they will have fixed the sleep/power button issue with the gyroscope.
Anyone know if this issue affects turn by turn directions or apps like google maps/yelp etc..?
I am looking to replace my 4s since the 5s are finally available in certain apple stores. I do not play games nor use the lever app or compass app really but I do use google maps once in a while as a GPS.
Given this would it make sense to get a phone now since this would probably not affect me much and eventually if they recall it trade it in, or is it that bad that you cannot even use google maps/yelp/waze properly?
I am looking to replace my 4s since the 5s are finally available in certain apple stores. I do not play games nor use the lever app or compass app really but I do use google maps once in a while as a GPS.
Given this would it make sense to get a phone now since this would probably not affect me much and eventually if they recall it trade it in, or is it that bad that you cannot even use google maps/yelp/waze properly?
These apps are not affected. Its mainly games, levelers, and skymaps and some issue with the compass being off when standing still. When moving the direction is calculated via the GPS which works fine.
For the compass I recommend using the figure 8 pattern to calibrate it as that seems to help.
For the compass I recommend using the figure 8 pattern to calibrate it as that seems to help.
Gizmodo has now published the story
http://gizmodo.com/the-iphone-5s-motion-sensors-are-totally-screwed-up-1440286727
http://gizmodo.com/the-iphone-5s-motion-sensors-are-totally-screwed-up-1440286727