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"Unable to connect to Steam network"
- Thread starter gohome190
- Start date
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From their support forum:
http://forums.steampowered.com/forums/showthread.php?t=1542639
This worked for me! Woot! 😀
http://forums.steampowered.com/forums/showthread.php?t=1542639
This worked for me! Woot! 😀
hey i was having trouble with this and i found the solution on youtube!
"Once steam is installed, go into Finder, then click on your User on the sidebar, then go into Library, then into Application Support, then delete the folder called 'Steam'. Make sure to empty the trash!
I tried this and it now works perfectly, it updated and I am now logged into steam!
Good luck people!"
hope this helps 🙂
"Once steam is installed, go into Finder, then click on your User on the sidebar, then go into Library, then into Application Support, then delete the folder called 'Steam'. Make sure to empty the trash!
I tried this and it now works perfectly, it updated and I am now logged into steam!
Good luck people!"
hope this helps 🙂
I think I got it!
So here was my problem:
I had gone maybe a month or two without using Steam. When I tried to start it, I would type in my username and password, and after the rainbow-Apple wheel spun for about 1:00, it would say "can not connect to steam, this is either a problem with your internet or steam's network."
Well, what I tried was:
-Drag the Steam application from the applications folder to the trash
-Drag the Steam folder from "yourusername/library/application support/ to the trash
-EMPTY THE TRASH
-Download Steam from Steam's website and drag it to the desktop, then to the application folder.
-I can't remember if I tried just running Steam or running Portal 2, but either way you have to log in. So I entered my username/password, and the authentication code. Then it took forever to verify but it said it STILL couldn't access the steam network.
-BUT this worked, try running Portal 2 (or any steam game/or just steam) and while it loads, go up to the toolbar and click "Games", then "View Games Library." What happened for me, is it stopped trying to "log me in" and just opened up the Steam application. I am currently downloading a new game, and hopefully it will have fixed the problem for good...
So here was my problem:
I had gone maybe a month or two without using Steam. When I tried to start it, I would type in my username and password, and after the rainbow-Apple wheel spun for about 1:00, it would say "can not connect to steam, this is either a problem with your internet or steam's network."
Well, what I tried was:
-Drag the Steam application from the applications folder to the trash
-Drag the Steam folder from "yourusername/library/application support/ to the trash
-EMPTY THE TRASH
-Download Steam from Steam's website and drag it to the desktop, then to the application folder.
-I can't remember if I tried just running Steam or running Portal 2, but either way you have to log in. So I entered my username/password, and the authentication code. Then it took forever to verify but it said it STILL couldn't access the steam network.
-BUT this worked, try running Portal 2 (or any steam game/or just steam) and while it loads, go up to the toolbar and click "Games", then "View Games Library." What happened for me, is it stopped trying to "log me in" and just opened up the Steam application. I am currently downloading a new game, and hopefully it will have fixed the problem for good...
Jethryn Freyman
macrumors 68020
I had this problem too, and I just solved it. Running 10.6.8.
I deleted the Steam application support folder, it's at /Users/xxxx/Applicaiton Support/Steam. Delete that Steam folder. Then delete the Steam application from your Application folder. Then re-download the Steam application from Valve's website. All working fine now!
I deleted the Steam application support folder, it's at /Users/xxxx/Applicaiton Support/Steam. Delete that Steam folder. Then delete the Steam application from your Application folder. Then re-download the Steam application from Valve's website. All working fine now!
Had this same problem (this thread was first to show up on a search). Found the solution for any others with the same issue. Go to ~/Library/Application Support/Steam and remove the ClientRegistry.blob file. It will be remade once you open Steam again.
Seems this may have been why removing the entire folder works for others. But, this way, you don't delete extraneous data. Hope this helps others.
Seems this may have been why removing the entire folder works for others. But, this way, you don't delete extraneous data. Hope this helps others.
AJKing
macrumors member
I got this from Steam Support and it worked for me:
Please exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
Delete all of the files in this folder except for SteamApps.
Restart your computer.
Launch Steam and re-test the issue.
Note: This process will not affect your currently installed games.
Note: If you are using Lion please do the following to enable your Library folder:
1. Open Terminal
2. Type chflags nohidden ~/Library
3. Close Terminal
You should see the Library folder available through the Go menu on the menu bar while holding down the option key.
Please exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
Delete all of the files in this folder except for SteamApps.
Restart your computer.
Launch Steam and re-test the issue.
Note: This process will not affect your currently installed games.
Note: If you are using Lion please do the following to enable your Library folder:
1. Open Terminal
2. Type chflags nohidden ~/Library
3. Close Terminal
You should see the Library folder available through the Go menu on the menu bar while holding down the option key.
My Issues, Resolved, If It Helps Anyone
Just wanted to post really quickly with the support I got from Steam. My support was specific to Skyrim, but seems like it could be more broad too.
The first bit below I had already checked, so it wasn't a permissions or game cache issue for me, but the part just after that, regarding manually running the three installers int he game folder worked like a dream for my connectivity issue and 'game not available' message. Hope that helps someone!
Thank you for contacting Steam Support.
If you are currently running Vista or Windows 7, please complete the instructions in the following link:
Title: Windows 7 and Vista Troubleshooting
Link: http://support.steampowered.com/kb_article.php?ref=5688-IFHZ-2170
If you are running in Windows XP, take the following steps:
1) Exit Steam.
2) Go to the "Start" menu, select "Run", type "regedit" and click "OK".
3) Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
4) Right click and select "Permissions"
5) Check the "Allow" boxes for "Admin" and "System" for both "Full control" and "Read".
The remaining steps apply to *all* versions of Windows.
Please also verify the GCF for this game as outlined here:
Title: Verifying Game Cache Files (GCF)
Link: http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Note: Files may fail to verify. This is normal and can be ignored.
Then test the issue.
If you still have difficulty, you may also need to manually run secondary installers required by this game.
Exit Steam entirely.
Browse to your Skyrim installation folder (Usually C:\Program files\Steam\Steamapps\common\skyrim\)
Run the following installers:
...\Steamapps\common\skyrim\DirectX10\dxsetup.exe
...\Steamapps\common\skyrim\DotNetFX\dotnetfx35setup.exe
...\Steamapps\common\skyrim\VCRedist\vcredist_x86.exe
Reboot your computer and test the issue again.
If the issues persist, please complete these guides:
Title: This game is currently unavailable
Link: http://support.steampowered.com/kb_article.php?ref=4595-WEXN-6831
Title: Games do not run after 'Preparing to Launch'
Link: http://support.steampowered.com/kb_article.php?ref=6218-USFX-5568
Further support for this title is handled by a third party support department - please follow the instructions below to contact the support provider to troubleshoot this issue:
Title: Skyrim, The Elder Scrolls V
Link: http://support.steampowered.com/kb_article.php?ref=5580-WEID-4389
Just wanted to post really quickly with the support I got from Steam. My support was specific to Skyrim, but seems like it could be more broad too.
The first bit below I had already checked, so it wasn't a permissions or game cache issue for me, but the part just after that, regarding manually running the three installers int he game folder worked like a dream for my connectivity issue and 'game not available' message. Hope that helps someone!
Thank you for contacting Steam Support.
If you are currently running Vista or Windows 7, please complete the instructions in the following link:
Title: Windows 7 and Vista Troubleshooting
Link: http://support.steampowered.com/kb_article.php?ref=5688-IFHZ-2170
If you are running in Windows XP, take the following steps:
1) Exit Steam.
2) Go to the "Start" menu, select "Run", type "regedit" and click "OK".
3) Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
4) Right click and select "Permissions"
5) Check the "Allow" boxes for "Admin" and "System" for both "Full control" and "Read".
The remaining steps apply to *all* versions of Windows.
Please also verify the GCF for this game as outlined here:
Title: Verifying Game Cache Files (GCF)
Link: http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Note: Files may fail to verify. This is normal and can be ignored.
Then test the issue.
If you still have difficulty, you may also need to manually run secondary installers required by this game.
Exit Steam entirely.
Browse to your Skyrim installation folder (Usually C:\Program files\Steam\Steamapps\common\skyrim\)
Run the following installers:
...\Steamapps\common\skyrim\DirectX10\dxsetup.exe
...\Steamapps\common\skyrim\DotNetFX\dotnetfx35setup.exe
...\Steamapps\common\skyrim\VCRedist\vcredist_x86.exe
Reboot your computer and test the issue again.
If the issues persist, please complete these guides:
Title: This game is currently unavailable
Link: http://support.steampowered.com/kb_article.php?ref=4595-WEXN-6831
Title: Games do not run after 'Preparing to Launch'
Link: http://support.steampowered.com/kb_article.php?ref=6218-USFX-5568
Further support for this title is handled by a third party support department - please follow the instructions below to contact the support provider to troubleshoot this issue:
Title: Skyrim, The Elder Scrolls V
Link: http://support.steampowered.com/kb_article.php?ref=5580-WEID-4389
i love you! (no homo)
but this fixed the steam issue AND also my mail 😀, don't know why it suddenly started acting up though =/
also, bump, but useful info needs to be bumped 😉
Greetz Apple-Guy
Having this same problem (just installed steam on a new air today). Not as talented as some of you with the mac, so i'm having trouble finding a solution. I see no steam folder or library folder, only the steam application. any help would be appreciated.
also if i go to users/myname ... there is no library folder at all.
Last edited:
I should also add that it tried uninstalling and reinstalling and that did nothing. Not sure what to do now.
Thanks for any suggestions.
I was able to find the library, delete the folders, but it did nothing. this is infuriating. Steam works fine on my older mac and i just bought some games in anticipation of the new one and cannot run it now.
@dwynnejr bit of a late reply, but it wasn't anything to do with steam for us, but we had software installed, called peerguardian, which would block connections when the program was ran, however, it started acting up and uninstalling it finally fixed the issue with steam not being able to connect, and for me, also my mail not being able to contact the mail servers
Greetz,
Apple-Guy
Greetz,
Apple-Guy
You need to find the port that the client uses
First of all, hello all, and I'm glad to be able to post a solution that I found to this error.
Ok, so here's what I did:
1. I went into my router and forwarded all the incoming and outgoing ports to see if the problem was with my port forwarding, or the ISP. I was able to connect after forwarding all my ports.
2. I went into terminal and used this command: lsof -i | grep LISTEN , to see what processes were listening to which ports.
3. I found steam listening to port 57343, so I went into my router again and disabled the forwarding of all ports, and only left port 57343 open.
4. logged out of steam and shut it down, opened it back up again and it now works perfectly.
I am writing the instructions as well, because other people's machines might be using other ports, or the port might change from day to day, so you might need to change it if it does.
P.S. I hope that people know how to forward ports, and that you might need to forward the Steam specific ports (3478, 27000-27050) to be able to download games.
First of all, hello all, and I'm glad to be able to post a solution that I found to this error.
Ok, so here's what I did:
1. I went into my router and forwarded all the incoming and outgoing ports to see if the problem was with my port forwarding, or the ISP. I was able to connect after forwarding all my ports.
2. I went into terminal and used this command: lsof -i | grep LISTEN , to see what processes were listening to which ports.
3. I found steam listening to port 57343, so I went into my router again and disabled the forwarding of all ports, and only left port 57343 open.
4. logged out of steam and shut it down, opened it back up again and it now works perfectly.
I am writing the instructions as well, because other people's machines might be using other ports, or the port might change from day to day, so you might need to change it if it does.
P.S. I hope that people know how to forward ports, and that you might need to forward the Steam specific ports (3478, 27000-27050) to be able to download games.
Huntn
macrumors Penryn
Just to be sure, are you referring to the MacOSX Terminal?
How do you forward ports? Is that router specific I assume? 🙂
Thanks!
Its the steam beta program
please all make sure you turn off the option to "opt" for the steam beta program, i was having this issue as well, although i am hesitant to change code i was willing.. i thought it was perhaps the fact that a majority of us use Bootcamp as well as Mac OS.. but nope
ITS THE BETA!
seriously, log in using offline mode, disable the beta option in preferences and viola
hope this helps
please all make sure you turn off the option to "opt" for the steam beta program, i was having this issue as well, although i am hesitant to change code i was willing.. i thought it was perhaps the fact that a majority of us use Bootcamp as well as Mac OS.. but nope
ITS THE BETA!
seriously, log in using offline mode, disable the beta option in preferences and viola
hope this helps