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HELP! 6 is bent

I

its Dale

macrumors 6502
Original poster
Apr 8, 2013
446
111
LA California
I am asking if any of you have experience w/ a similar situation.

I bought my iPhone 6 back in Sept. from my Supervisor (who is currently on vacation). I do not have a receipt, I'm sure I can ask him for a copy.. he ordered it online. However, he wont be back until 2015.

I noticed today that the phone is VERY SLIGHTLY ALMOST NOT NOTICEBLY bent near the volume buttons. My display is SLIGHTLY lifted. I can see it and it moves when i push it down,

My question is: Will it be an issue that I don't have a receipt and bought it from someone?

I hear people say "No questions asked", but does that really mean No questions ask? I had the iPhone 5 before and had to go to the genuis bar when it was new. I dont remember if they asked me for any info.

If anyone had similar experience, please chime in. I don't want to tell them how i got my phone if it will hinder chances of replacing it.



TLDR: Appointment w/ Genuis Bar coming up Saturday to possibly replace phone. I bought phone off someone i know, but cant obtain a receipt until 2015. Will there be an issue?
 
Last edited:
its Dale said:
haha im not going to mention its bent. Just going to show them that the display is lifted.
Click to expand...

That's probably the best option. I had two iPhone 5s' replaced due to the screen lifting, While waiting on the second replacement they told me the glue that is used in the factory doesn't completely dry in place sometimes.
 
Neokiller309 said:
That's probably the best option. I had two iPhone 5s' replaced due to the screen lifting, While waiting on the second replacement they told me the glue that is used in the factory doesn't completely dry in place sometimes.
Click to expand...

did they ask you for a receipt or proof of purchase?
 
its Dale said:
did they ask you for a receipt or proof of purchase?
Click to expand...

I sold my black iPhone 4 when the white one came out, the white one i purchased was from a friend. The screen clicked at the top right corner, when i went to an Apple store, they replaced it right then and there.

They shouldn't ask, but they may?
 
AkuskaUK said:
I sold my black iPhone 4 when the white one came out, the white one i purchased was from a friend. The screen clicked at the top right corner, when i went to an Apple store, they replaced it right then and there.

They shouldn't ask, but they may?
Click to expand...

Cool thanks. Thats good to know there's a chance so i dont waste a trip.
 
Update****

Im here at the Apple Store right now. Waiting for them to "fix or replace" my display and "crescent moon" front facing camera. No questions asked other than "does it click when you push the display down". They estimated an hour to try and fix the issues and said they will replace the phone if they can not fix the issues. no receipt needed
 
wow

its Dale said:
Im here at the Apple Store right now. Waiting for them to "fix or replace" my display and "crescent moon" front facing camera. No questions asked other than "does it click when you push the display down". They estimated an hour to try and fix the issues and said they will replace the phone if they can not fix the issues. no receipt needed
Click to expand...

What was final outcome? Fixed or replaced?

CC
 
its Dale said:
Im here at the Apple Store right now. Waiting for them to "fix or replace" my display and "crescent moon" front facing camera. No questions asked other than "does it click when you push the display down". They estimated an hour to try and fix the issues and said they will replace the phone if they can not fix the issues. no receipt needed
Click to expand...

Crescent moon? I thought it was barely noticeable. :p Hope you receive an eclipse.
 
why would you need a receipts? Was there any doubt that your iPhone 6 is outside its 1 year warranty?
 
I've never needed the receipt when getting stuff repaired or exchanged at the Apple Store. I think you'll be fine.
 
its Dale said:
haha im not going to mention its bent. Just going to show them that the display is lifted.
Click to expand...

My display is lifted but the phone is not bent. If you search "za interweb" you can see hundreds of threads about lifted / clicking displays on the iPhone 6. Some came right out of the box wih this issue. Mine developed the clicking display about a week ago and I bought the phone on launch day.
 
its Dale said:
Lol the bend was barely noticeable, but the crescent moon was obvious. The phone they gave me is in perfect condition. My old 6 even had a tiny scratch on the bottom.
Click to expand...
People rag on Apple, some issues to be sure but great customer service is worth a lot. Try doing this with any other phone maker except Microsoft.
 
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