Hi, I'm sorry for the long post. If you have a problem similar to the one I describe here, it's probably worth the read.
So I was looking at my screen a couple of weeks ago, and I discovered something that looked like a scratch. It was right in the middle of the long edge, on the left side, and it was a thin and very short hairline, not even one cm long.
My nail revealed that this scratch was actually a crack.
I keep my phone in my pocket and I don't use any kind of screen protector or case, but I never have anything else in there besides the phone. My screen had managed to stay immaculate and it would always show smooth and polished with just the touch of a wet towel.
So having read this post, which describes a situation quite similar to mine, I figured that I was not covered under warranty and I started complaining and damning Apple and Steve and the Apple Store in Geneva
Well, the thing is that I still decided to give it a try and drove 40 minutes of highway to get to the Store. The thing went like this:
Me: Hi, I have a little problem with my iPhone. I was cleaning the screen the other day when I noticed this. At first, I thought it was a scratch, but when you touch it with your nail, it seems to be a crack. What do you think?
Genius: Yes, it definitely is a crack. But we cannot replace the glass. I'm afraid we'll need to replace the whole phone...
Me: The phone? How much is that going to cost me? (innocent face and slow talking) Or is this covered under warranty?
Genius: Of course it is covered. Have you backed up your phone recently?
Me: I just did right before I left home
Genius: Alright, let me see it please...
Five minutes later, I get out of there with a shiny new iPhone. It didn't come out of an original box or a white box. It was actually inside a brown cardboard box, sealed with transparent tape.
Now, some things I've noticed since I have the new phone:
- The screen looks much, much, much better than the one I used to have
- The buttons feel better (I really can't explain)
- The volume of the speaker is much louder than the old one
- The volume of the headphones output is (at least) 10 times louder than the old one. This was one big complaint I had with my former phone. It seamed to have a very low volume. With this thing, I can't pump the level beyond 60%. It even saturates my car connection if I go over 50 %
- No light leaks, no dead pixels, no dust under screen
This phone seems to be just perfect and it definitely has a much better manufacturing/QC than the one I exchanged.
So, if you're in a situation like this, I encourage you to go to your local Apple store. This has to be a known issue because the Genius didn't even blink when I showed him the phone and it took him 5 seconds to tell me that I would be taken care of.
Cheers
So I was looking at my screen a couple of weeks ago, and I discovered something that looked like a scratch. It was right in the middle of the long edge, on the left side, and it was a thin and very short hairline, not even one cm long.
My nail revealed that this scratch was actually a crack.
I keep my phone in my pocket and I don't use any kind of screen protector or case, but I never have anything else in there besides the phone. My screen had managed to stay immaculate and it would always show smooth and polished with just the touch of a wet towel.
So having read this post, which describes a situation quite similar to mine, I figured that I was not covered under warranty and I started complaining and damning Apple and Steve and the Apple Store in Geneva
Well, the thing is that I still decided to give it a try and drove 40 minutes of highway to get to the Store. The thing went like this:
Me: Hi, I have a little problem with my iPhone. I was cleaning the screen the other day when I noticed this. At first, I thought it was a scratch, but when you touch it with your nail, it seems to be a crack. What do you think?
Genius: Yes, it definitely is a crack. But we cannot replace the glass. I'm afraid we'll need to replace the whole phone...
Me: The phone? How much is that going to cost me? (innocent face and slow talking) Or is this covered under warranty?
Genius: Of course it is covered. Have you backed up your phone recently?
Me: I just did right before I left home
Genius: Alright, let me see it please...
Five minutes later, I get out of there with a shiny new iPhone. It didn't come out of an original box or a white box. It was actually inside a brown cardboard box, sealed with transparent tape.
Now, some things I've noticed since I have the new phone:
- The screen looks much, much, much better than the one I used to have
- The buttons feel better (I really can't explain)
- The volume of the speaker is much louder than the old one
- The volume of the headphones output is (at least) 10 times louder than the old one. This was one big complaint I had with my former phone. It seamed to have a very low volume. With this thing, I can't pump the level beyond 60%. It even saturates my car connection if I go over 50 %
- No light leaks, no dead pixels, no dust under screen
This phone seems to be just perfect and it definitely has a much better manufacturing/QC than the one I exchanged.
So, if you're in a situation like this, I encourage you to go to your local Apple store. This has to be a known issue because the Genius didn't even blink when I showed him the phone and it took him 5 seconds to tell me that I would be taken care of.
Cheers
