I have a 1.25GHz Alu PowerBook with serial #V735xxxxxxx, that has the white spots problem with the display. Unfortunately, the serial number falls outside the range for the replacement program ( V7334xxxxxx to V7345xxxxxx) http://www.apple.com/support/powerbook/displayprogram/ I called Apple support, and the lady talked to a 'product specialist' for a few minutes, then returned and told me they wouldn't accept it. She didn't have an explanation as to why certain serial #'s qualified, and certain ones didn't (I have the same pattern of white spots as shown on the Apple web page.) Is there anything I can do? Would it be any better if I brought my PB to a store? I've read stories here of people getting denied support, then calling back and getting approval from a different tech personnel or supervisor. Do I need to be a 'squeaky wheel'? Will it matter? Help! Thanks! PS- The page says that the replacement program is for PowerBooks manufactured from July thru November 2003. My computer is listed in their system as registered on December 16th. I would imagine that it was actually made in November, or at the very beginning of December. This really sucks.