Hello. I posted part of this problem in another thread but then I figured I would stop taking over that one and make my own. Here is the issue. I ordered a BTO powerbook and just received it yesterday evening. I was concerned about it having a bad pixel in the monitor because this has happened to me before. I sent an e-mail (to have it in writing) to the apple support people asking them if the screen would be check before it was shipped. I said I did not want to receive a computer with a bad pixel in the monitor because I had had problems in the past. The tech support replied saying that there would be no dead pixels becasue that kind of thing gets checked. However....., when I booted up the computer right away I noticed a pixel stuck on white in the upper left part of the screen! Also, my bluetooth disappears every once and awhile when the laptop is in clamshell mode. What makes me mad about this is they said they would check for something that they did not. It is a BTO and they say they do not take returns on those but frankly I think that is CRAP because you pay extra to have it a BTO and wait forever to get it, so if you have a problem they darn well better take care of it. I know they will give me a fight but has anyone else been in this kind of a situation and what was your luck? I would like to have apple give me a replacement but I know my wait time will be a long time with the updates coming so soon. Since I have that e-mail contact with customer support do you think I will have any luck? Any opinions would be great. Thanks all!