First let me say I really like the Zagg Invisible Shield... I've put them on everything -my camera body, iPods, watch faces, both MacBooks I've owned, etc. Just not on my screens. The rubbery feel just isn,t compatible with a touchscreen IMO. Well, the day my new iPad arrived I took a trip to best buy decided to give their HD version a try. It's great. The same great protection I liked without the rubbery feel. and for the first time in my life I managed to install it without trapping a single spec of dust under it. I was both proud and happy with my new screen protector. So on the 17th I made a stupid mistake. I was on the couch with a mountain of paperwork when I grabbed my iPad to use as a hard surface to sign something on. That was a bad, bad move. As I set the paper aside and grabbed the next one I looked down and saw a perfect imprint of my signature and date right smack in the middle of my screen. Invisible Shields are somewhat soft & even with the smooth surface of the HD version they can get imprints from coming into contact with hard/ sharp objects. Usually the imprints disappear after a few hours or a day. I must have been signing hard though because it's still there. I tried everything. Rubbing it, a heat gun on a very low setting, everything I could think of. I gave Zagg a call and explained what I had done. I even admitted that it was a stupid mistake and as it was my own fault, didn't feel that it was fair of me to take it back to Best Buy as was suggested by a co-worker. I basically asked if they had ever had that happen and if there was something I could do do fix it or even minimize it. Without hesitation, and even with a bit of resistance from me, since was just looking for suggestions, the woman I spoke with at Zagg insisted on shipping me a new one. She looked up my account and noticed the dozens of Zagg products I've purchased over the years and waived the shipping for being a longtime customer too. A+ in my book. tl; dr: Zagg sent me a new iPad HD screen protector even after I told them I was an idiot and screwed it up myself.