Hi all,
Long time reader first time poster! I bit the bullet in September (2008) and moved over to the bright side of personal computing and invested in a shiny new MacBook 2.4Ghz, intel core 2 duo...etc etc - i purchased my notebook in the fantastic 5th avenue store in NY, which enhanced the experience! however my enthusiasm was soon dissipated within the first week, after i was prompted that the mac needs to restart - press and hold the button blah blah...(you all know this) i did anyway. I though nothing of it and continued to use it, I returned to Ireland and as luck, or whatever you would call it, had it the Macbook continued to crash and stall even in the middle of working on certain programs (numbers/safari for example). I made initial contact with apple care - based in Cork, who insisted that the mac was fine and walked me through certain procedures. (deleted caches) I basically want to return the mac to NY and get a replacement. can i do this? am i entitled to? I disposed of the box already. I contacted Apple NY yesterday the guy told me that i could not return it because the box is missing... i'm not sure that i am fully satisfied with being stuck with a dodgy 1 month old mac... any advice is most welcome- thanks in advance
Long time reader first time poster! I bit the bullet in September (2008) and moved over to the bright side of personal computing and invested in a shiny new MacBook 2.4Ghz, intel core 2 duo...etc etc - i purchased my notebook in the fantastic 5th avenue store in NY, which enhanced the experience! however my enthusiasm was soon dissipated within the first week, after i was prompted that the mac needs to restart - press and hold the button blah blah...(you all know this) i did anyway. I though nothing of it and continued to use it, I returned to Ireland and as luck, or whatever you would call it, had it the Macbook continued to crash and stall even in the middle of working on certain programs (numbers/safari for example). I made initial contact with apple care - based in Cork, who insisted that the mac was fine and walked me through certain procedures. (deleted caches) I basically want to return the mac to NY and get a replacement. can i do this? am i entitled to? I disposed of the box already. I contacted Apple NY yesterday the guy told me that i could not return it because the box is missing... i'm not sure that i am fully satisfied with being stuck with a dodgy 1 month old mac... any advice is most welcome- thanks in advance
