10.1.1 Permanently Killed my iPhone

Discussion in 'iOS 10' started by Aragornii, Nov 2, 2016.

  1. Aragornii macrumors 6502

    Joined:
    Jun 25, 2010
    #1
    So has anyone had an experience like this? Updated my 6S to 10.1.1 today, and got stuck in the infinite loop. Try plugging in to iTunes for update and then factory reset. Still in infinite loop. Took it to the genius bar and their response was sorry, your phone's toast, two weeks out of warranty, need to buy a new one.

    Anyone heard of anything like this before? I'm scratching my head as to how an iOS update can kill my phone and that means I have to pay for a new one.
     
  2. Goatllama macrumors 6502a

    Goatllama

    Joined:
    Jun 24, 2015
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    #2
    The potential for this to happen comes with most every update, honestly. As long as there's no accidental damage to your phone, it hasn't been replaced before, and you're nice about it, I'd advise contacting Apple Support and appealing to one of their senior advisors about it. Sounds like you have a good case for them to make an exception. The stores are strangely more stingy about making exceptions.
     
  3. C DM macrumors Westmere

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    Oct 17, 2011
    #3
    Have you tried recovery mode?
     
  4. stooovie macrumors 6502a

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    Nov 21, 2010
    #4
    It's probably not the update itself, but a hardware issue that the update exposed. But it's exceedingly rare. Try DFU restore.
     
  5. Alexrat1996 macrumors 68030

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    Lehigh valley PA
    #5
    If not try to email Tim Cook he can take care of this issue and someone from Apple will call you back
     
  6. Xgm541 macrumors 65816

    Joined:
    May 3, 2011
    #6
    I wouldn't email Tim Cook directly and expect an answer, or for someone to call me back. It's like emailing Obama because there's a pothole on your street, and expecting a crew to come fix it.

    Use official support channels.
     
  7. beernut macrumors 6502

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    Jan 13, 2016
    #7
    How do you know if you don't try? Maybe try using his alternate email, TimmyC@apple.com instead of the other one that everyone knows about.
     
  8. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #8
    Realistically speaking there's usually a team of executive/customer relations people working on dealing with such emails and often enough respond to quite a few of them.
     
  9. Russ5144, Nov 3, 2016
    Last edited: Nov 3, 2016

    Russ5144 macrumors newbie

    Joined:
    Nov 3, 2016
    #9
    Is it stuck on the "connect to iTunes" screen? I had this happen to me yesterday, and could not get it to update at all (kept getting errors & then back to the connect screen on the device)... I was finally able to fix it by downloading a copy of the previous firmware to my desktop (in my case 10.1) and manually selecting it in itunes (right click restore) instead of updating to the new one.
     
  10. JayJohnPaul macrumors regular

    JayJohnPaul

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  11. Boatboy24 macrumors 6502a

    Joined:
    Nov 4, 2011
    Location:
    1 Infinite Loop
    #11
    I'm updating my 7 today and have been stuck on the 'verifying update' screen for over an hour. Can't do anything. My phone is occasionally vibrating, so it appears emails are still coming in. But the phone isn't of much use stuck on this screen. :rolleyes:
     
  12. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #12
    Have you tried restarting?
     
  13. Boatboy24 macrumors 6502a

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    Nov 4, 2011
    Location:
    1 Infinite Loop
    #13
    Hard reboot won't work. I can't power down. Tried updating via iTunes to bypass the current update. No dice. The 'slide to turn off' screen comes on if I try to power down. But the 'verifying update' screen is on top of that and the touch screen is non-responsive.
     
  14. C DM macrumors Westmere

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    Oct 17, 2011
    #14
    I meant resetting using lock and home buttons together. If not, perhaps recovery or DFU mode.
     
  15. Boatboy24 macrumors 6502a

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    Nov 4, 2011
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    1 Infinite Loop
    #15
    Sorry, that's what I meant by a hard reboot - home and lock simultaneously. It doesn't do anything.
     
  16. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #16
    Nothing happens at all, even if you hold it for like 30 seconds or so? Or it reboots but just goes back to what it was?
     
  17. Boatboy24 macrumors 6502a

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    Nov 4, 2011
    Location:
    1 Infinite Loop
    #17
    Duh. Just remembered that on the 7, a hard reboot is done using the sleep/wake button and volume down button (not the home button). Was able to restart and all appears OK. Of course, the update is still showing as not done, but I think I'll wait. :) Thanks for chiming in!
     
  18. C DM macrumors Westmere

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    Oct 17, 2011
    #18
    Didn't realize it was a 7 (I think the 6s mentioned in the OP was in my mind all along).
     
  19. minimo3 macrumors 6502

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    Oct 18, 2010
    #19
    If you bought it with a credit card most cards offer an additional year of warranty coverage beyond the manufacturer's warranty
     
  20. C DM macrumors Westmere

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    Oct 17, 2011
    #20
    I think a few do, but far from most.
     
  21. kazmac macrumors 603

    kazmac

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    On the silver scream
    #21
    True. I contacted Tim Cook about iMac refund issues last year, and was polite yet firm. Within a day I heard from a senior advisor and began the process for my refund. I think the OP should try every avenue including contacting Tim Cook. Just be polite and explain what happened.
     
  22. Denmac1 macrumors 6502a

    Denmac1

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    Apr 22, 2007
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    Lost in Space
    #22
    Believe it or not, this does work. Executive team does respond in a very positive manner when approached with genuine concern and a positive attitude. Resolved my issue.
     
  23. Aragornii thread starter macrumors 6502

    Joined:
    Jun 25, 2010
    #23
    So here's an update on this. To answer all the questions, yes, I tried every manner of resetting to factory settings, and also tried manually downloading the update and installing via iTunes.

    None of that worked and Apple was firm that the phone was unusable (as stated in one of the earlier posts, they claimed that it wasn't the update that killed the phone, but the update uncovered a defect in the phone). So I bought a new phone and stuck mine in a drawer. This week Apple pulls 10.1.1 and releases a new update, so I tried that on my broken phone and lo and behold it works fine. So now I'm stuck with two phones, and Apple clearly was in the wrong about it not being the update that bricked it.

    Will have to pursue some sort of compensation but I won't hold my breath.
     
  24. newellj macrumors 603

    Joined:
    Oct 15, 2014
    Location:
    Boston, MA, US
    #24
    Interesting. Are you within the two week return period for the new phone? You must be, right? Your original post was only 10 days ago.
     
  25. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #25
    Can't you rerun the new phone you got? And, yeah, typically it's quite hard and usual to actually brick an iPhone with an update--it can certainly happen, but even then in enough instances it's some installation/software weirdness and it's not actually bricked.
     

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