10.5.6 has stopped me logging in to my bank.

[mattwrit]

I am suddenly unable to log in to First Direct - I put in my user name and it simply refreshes the page asking me to input it again. It was fine earlier today before I updated.

I phoned and they said there was no problem.

I used my partner's Mac (with 10.5.5) and, sure enough, it's fine on there.

Yet again, a software update solves a bunch of problems and then creates a few more.

 

[PeteB]

Dumb question: Have you checked your firewall settings and compared against the 10.5.5 machine?

 

[nick9191]

Menu-Safari-Reset Safari?

 

[Sayer]

More than likely the web site is checking for the version of Mac OS X and/or Safari and 10.5.6 is newer than it expects so it locks you out.

I create Mac software for internet (DSL) config and initial setup and we have a set limit for Safari versions and Mac OS X to support and we are supposed to disallow anything out of that range (which is usually silly as we make the software to the lowest common denominator e.g. Safari 1.3 and Mac OS X 10.3.9).

Contact the bank and use a different Mac until the website gets updated. You are their customer, they should support you, not the other way around.

 

[yellow]

Or try an alternate web browser in the interim.

 

[mattwrit]

Is it possible to downgrade back to 10.5.5 til it gets sorted?

 

[yellow]

Yes.. via a complete reinstall.

 

[weckart]

Ditto for me. Doesn't even help to bring up the Developer menu and pretend to be Firefox or Internet Explorer. It must be some other code rather than just the browser, because Safari is the same version (5525.27.1) as under 10.5.5.

Firefox 3 works fine, though, so just use that until this sorts itself out.

 

[mattwrit]

Ditto for me.

You can't log in to First Direct?

 

[weckart]

That would be what ditto implies.

 

[mattwrit]

Hmm... it seems politeness isn't one of your strong points.

 

[mattwrit]

From First Direct:

"We are currently aware that the recent Apple Mac update has caused users problems when logging onto internet banking and we are currently investigating this issue.
At this time if you do wish to use the internet banking service with the new Apple update, we are aware that this can be accesses by using mozilla firefox, rather than safari."