Is the 10% restocking fee mandatory to pay if I return a defective aluminum MacBook back to Apple (Shipping.) And as in defective I mean dead/stuck pixels, slanted keys, and loose keys. I already shipped it back and it is going to be in Apple's Return Center soon. The Apple representative made a mistake when he put on the packaging slip saying the reason for return was "Decided to buy elsewhere.", but I specifically said that it had dead/stuck pixels, slanted keys, and loose keys. Is it possible to get a refund without being charged with a 10% restocking fee, as the Apple representative never said I would be charged a fee for returning a opened notebook. Or would I be able to exchange for another MacBook or a MacBook Air without being charged a 10% restocking fee.