$100 credit: serial not valid on replacement phone

[dagomike]

Last week Apple replaced my phone for me. I tried doing the credit, but it won't take the new serial. Anyone have any luck with this? When I get home I'll dig up the old serial and try that.

 

[siurpeeman]

when i got my iphone replaced, they gave me a new receipt with an updated return date. i imagine you got the same, so you might qualify for the $200 refund instead of the $100 store credit. i'd call to find out. regarding the credit, i had no problems, and i had to get my phone replaced twice.

 

[aristobrat]

Last week Apple replaced my phone for me. I tried doing the credit, but it won't take the new serial. Anyone have any luck with this? When I get home I'll dig up the old serial and try that.

Using the old serial number worked for me.

 

[dagomike]

when i got my iphone replaced, they gave me a new receipt with an updated return date. i imagine you got the same, so you might qualify for the $200 refund instead of the $100 store credit. i'd call to find out. regarding the credit, i had no problems, and i had to get my phone replaced twice.

Was it exchanged in store, or via FedEx? I didn't get anything that was a receipt. There was some info noting the new serial number and misc info on the affect on my warranty.

aristobrat -- I'll try that later. If that doesn't go anywhere, I guess I'll just email.

 

[siurpeeman]

Was it exchanged in store, or via FedEx? I didn't get anything that was a receipt. There was some info noting the new serial number and misc info on the affect on my warranty.

aristobrat -- I'll try that later. If that doesn't go anywhere, I guess I'll just email.

it was exchanged in-store.

 

[Speedracer04]

TUAW has reported that using your original serial number will work:

Commenters point out that if you had your iPhone serviced/replaced, you will need your original serial number to claim your credit. It should be listed on your AppleCare paperwork.

 

[badtz]

how do you get your old serial number if you exchanged it at the apple store [no access to old phone]?

 

[aristobrat]

how do you get your old serial number if you exchanged it at the apple store [no access to old phone]?

It should be on your original receipt and also on the paperwork involved with exchanging your phone.

If you bought it at the Apple retail store, if you give them your credit card number, they might be able to pull up your orig. receipt. Not sure how long they keep that info, though. Definitely call and ask before going there if you need to do that.

 

[hexonxonx]

I am getting the non elilgible message when trying to get the rebate for my ORIGINAL iPhone that I have not returned for any reason. My phone number was ported over from Sprint.

Sounds like Apple didn't go over all the possible phone number serial number variations out there.

 

[Speedracer04]

I am getting the non elilgible message when trying to get the rebate for my ORIGINAL iPhone that I have not returned for any reason. My phone number was ported over from Sprint.

Sounds like Apple didn't go over all the possible phone number serial number variations out there.

I would try calling Apple, and then go into your local Apple store, they cant just deny you the credit if you produce the original reciept....or can they! dun dun dun...😱