A thumbs up to Apple!

[LikuidMetal]

So I was out photographing a wedding and up loading photos on a booth that was set up for me. When I returned there was a dent on the back side of my 13" MBP just to the right of the Logo. So every time I opened and closed my MBP a swirly circle would come up on the screen just like if you were to put your finger on an LCD Screen and apply pressure. So I went down to and they told me that they will cover the parts and labor for replacing the entire screen . I was so pleased and amazed, I thought that I was going to be out $500+ on parts & repairs. I love a company that stands by their products but then again this is APPLE we are talking about.

 

[mrsir2009]

Was it under warrenty?

 

[mulo]

Was it under warrenty?

that wouldn't matter, thats not a failure, thats inflicted, thus not covered.

 

[AdamRock]

you're lucky then because i dont think that's covered in the warranty or even applecare :/

 

[rgarjr]

I'm wondering how that dimple got created on your lid.

 

[Eddyisgreat]

I'm wondering how that dimple got created on your lid.

bridezilla caught newly wedded husband with her sister and the MBP happened to be close by.

That's my guess, anyway.

 

[Daelos]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

Occasionally happens. Had apalling customer service from apple over 2007 Mbp trackpad failure (common I believe) from the battery heat. Out of warantee and very rude genius staff - without me giving any reason for him to be so. 2 letters to apple, both arrive, both asking for a reply, no reply. All of a sudden the 8600 nvidia goes and they will now fix it and the keyboard for free! I guess it depends where you go and who you see!

 

[wirelessmacuser]

I guess it depends where you go and who you see!

This holds true for most retail establishments. At the end of the day I don't care if it's Apple or what the name is on the Store, the bottom line is some employees just don't care. That's just the way it is.

 

[LikuidMetal]

Was it under warrenty?

Yes, it's still under Warranty but normally they wouldn't cover a dent. The good thing was is that the screen was being affected. But there is, alot to say when you're dealing with retail stores, they are all different. The Apple employees in North Dallas are quite mean and the seem give out this attitude as if their better than everyone else. I just can't deal with people like that. Anyways I do consider my self lucky and happy

 

[LikuidMetal]

I got a call on Wednesday saying they (APPLE) have received the LCD display at around 2pm, then this morning (Thursday) at around 9am I got another call that it was ready. This was a great experience and excellent service. Really excited to have my MBP back!

 

[rgarjr]

You really lucked out cuz a dent is not covered in warranty.

 

[LikuidMetal]

You really lucked out cuz a dent is not covered in warranty.

Ya, but I'm soooo HAPPPPPPPY! Thanks to Southlake Apple In North Texas!

 

[wirelessmacuser]

I've purchased more than 15 new, absolute top of the line, fully loaded PowerBooks / MacBook Pros in the ten years I've been an Apple customer. During that period my experience with AppleCare has been positively exemplary. I have nothing but good things to say about Apples tech & warranty support. Fast, efficient, and professional.

 

[pawelthegreat]

I would keep this quiet so that others didn't follow suit and show this thread as validation for something damaged not under warranty.