12.9 iPad Pro Smart Keyboard issues

Discussion in 'iPad Accessories' started by Kanders78, May 18, 2019.

  1. Kanders78 macrumors member

    Joined:
    Apr 26, 2015
    Location:
    Kansas
    #1
    hey I have had my iPad for several months now and it showed a lot of wear and tear early on on the Smart Keyboard where I am holding it. Anyone else seeing the same thing?
     

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  2. RedlegsFan macrumors 6502

    Joined:
    Mar 15, 2012
    #2
    This is a known issue lots have experienced. Mines doing this as well. Some have said Apple will replace while others have said Apple refuses to replace as its cosmetic wear. But I think this issue has everything to do with Apple and lack of quality on this item.
     
  3. jazz1 macrumors 68000

    jazz1

    Joined:
    Aug 19, 2002
    Location:
    Mid-West USA
    #3
    I had the very same issue. my local Apple Store replaced it. I do have Apple Care. I don’t know if that had anything to do with it.
     
  4. RedlegsFan macrumors 6502

    Joined:
    Mar 15, 2012
    #4
    has anyone without Apple Care gotten it replaced? If so, was it difficult to get it replaced?
     
  5. Kanders78 thread starter macrumors member

    Joined:
    Apr 26, 2015
    Location:
    Kansas
    #5
    Man I have apple care and took it to the apple store and they wouldn’t replace it.
     
  6. RedlegsFan macrumors 6502

    Joined:
    Mar 15, 2012
    #6
    What reasoning did they give you?
     
  7. jazz1 macrumors 68000

    jazz1

    Joined:
    Aug 19, 2002
    Location:
    Mid-West USA
    #7
    I’d call The company. Maybe they know more about the issue than the store.
     
  8. Kanders78 thread starter macrumors member

    Joined:
    Apr 26, 2015
    Location:
    Kansas
    #8
    They said it would be out of warranty repair.
     
  9. CookieMuncher macrumors newbie

    CookieMuncher

    Joined:
    Apr 3, 2019
    #9
    Try using a hairdryer on the effected area make sure its not too hot. Then place it on a flat table and put a heavy book on top of the folio and leave it for a few hours to cool down.

    I did the same when i used slickwraps skin on my folio. When i removed the skin it pealed the silicone of the hard case and left a bubble shape around that area. I heated the silicone up and placed it on my table with a heavy book on top. The winking went away but i could still see a faint outline of the bubble shape.
     
  10. RedlegsFan macrumors 6502

    Joined:
    Mar 15, 2012
    #10
    So, how wide spread is this issue, actually? I see a few threads on it, but nothing has really blown up. I see that Apple is replacing some, while telling others to take a hike. I need to take mine in for my 11 inch iPad Pro and report back, I just haven't had the time yet.
     
  11. MacDevil7334 macrumors 65816

    MacDevil7334

    Joined:
    Oct 15, 2011
    Location:
    Austin TX
    #11
    Got this on my smart folio where I hold it. Apple has clearly cheaped out on the material on these cases with the new pros. None of the polyurethane smart covers I had with previous iPads ever had this issue. Pretty galling when you consider Apple also jacked up the prices with this generation.
     

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10 May 18, 2019