12 days after receipt of return and no refund from Incase. C'mon people!

[sixxmum]

And if they had just had the right answer to the screen protector question in the first place, I wouldn't have ordered at all.

I've sent 2 emails (4 days ago, and yesterday) with no answer. Work hours have been preventing me from calling, but I guess that is what I'm going to have to do.

Anyone else have this problem with them?

 

[maverick86]

They received my return last Friday and I called them yesterday to find out when the refund would be processed. The guy I spoke to said normally it takes 1-3 weeks but he took my order number and said he'd get the process moving so that I should see the credit to my account in 1-3 days. Calling them is definitely the better way to go so if you can find any free time during their business hours, do that.

 

[sixxmum]

Wow. 1-3 weeks is a little nutty. I will call then. Thanks.

 

[oghowie]

I actually just returned something a week ago and emailed them about it but still have not heard back.

 

[normwood]

Sorry, but many companies....especially smaller ones.... do returns in batches....it's more efficient for them that way. They may not be large enough to have a dedicated returns person.

Steve

 

[oghowie]

Never got my refund, and they've replied only once to the 4 different emails I've sent. Don't buy from them.

 

[QuarterSwede]

Interesting. I've never done a return with them but I did have a crack in my old iPhone's case. I called them and all I needed to do was email the lady I spoke to a picture of the problem and they sent me a new one within 5 days. I thought their customer service department was great. I didn't email them though, I only called.

 

[fishmd]

Just call them. They only process returns one day a week ( I was told on Thursdays). If you call them though, they will likely take care of you really quick. Their customer service over the phone is very good and I have never had an issue with getting refunds that way.

 

[reebs]

It took them a month and a half until I saw my credit. Called them 3 times! Incase products are some of the best but their return process sucks. Better to buy from Apple or Best Buy in case you want to return!

 

[calvy]

My incase snap smoke that I received from the apple case program doesn't seem to fit my iPhone correctly. I have no screen protectors or anything on it, and it does not fit. So I submitted a case with them, and didn't hear anything back for a month. At which point they wanted me to send it back, and if they found nothing wrong, I'd be charged. So I haven't even sent it back. I'm not confident I'd get it back very soon.