My husband's PB's mother board kicked the bucket last Sunday. We were thankful that he has applecare for the computer and thought that getting the problem repaired would be a simple task. Unfortunately, the whole process has not been easy and is quite frustrating. The first call my husband placed to Apple, the applecare person was short with him and rather rude. He was repeatedly told that he could not get his computer fixed locally (though he bought the computer from our college and our college is the only licensed Apple store/service location for 40 miles). He was told to drop the computer off at a Best Buy (40 miles away). He called Applecare later on in the afternoon and talked to another person who said the motherboard sounded broken, that he would have to drop the computer off 40 miles away, and that in order to lessen the blow he could sell my husband a BRAND spanking new computer off of his "special personal list" for Apple users down on their luck. Since this is my husbands work computer (he works for a small company) as well as personal computer, he took the associate up on the sale of a G5 and asked twice if it was new vs. refurbished (to which he was told it was brand new). As soon as my husband got off the phone, I checked the refurb page and ALL the computers my husband was offered, including the one he bought, were listed! We do not have a problem with refurbished computers, but the principle of being lied to to make a sale is deplorable. Still frustrated, my husband called our university bookstore where he purchased the PB. The told him as it was under Applecare they would handle all the repairs in town. He dropped the computer off Monday morning and sure enough it was a broken motherboard. He received a call Tuesday from the repair shop stating that the computer could not be fixed in any known time frame because Apple no longer MAKES the motherboard for his computer. My husband immediately called Applecare again and they refused to help him or discuss his case. The accused him of taking it to a non-licensed repair site. He argued with the associate until the manager was called on the phone and they called the repair shop and found out indeed it was a licensed shop. At that time, they put my husband on "top priority" to receive a motherboard from any location in the country as they no longer produced them and had no idea how to find one. Friday, a motherboard thankfully arrives and is installed. Turns out it is BROKEN. My husband calls Applecare again and in a nutshell he is told too bad and he has to wait until another motherboard can be located. As a significant part of my husband's job involves grant writing and I am a student in need of my laptop, he was forced to buy a Mac Mini yesterday. He always wanted a desktop so that is not a huge deal, but I think it is pretty sad he was left with no other choice other than to BUY another computer. It is very frustrating that we spent the extra money on Applecare and yet the result of it thus far is rude service, attempts to sell us other items that are not what they claim them to be, and being left hanging without resolution. Yes, we are happy that the computer will be fixed for free, but at this time nobody knows when it will be fixed. What if we had not been in the financial position to purchase a backup computer? What is the point of even having Applecare (yes, I know I say this with a grain of salt because technically we should get *something* and our repairs for free)? Any suggestions on how to proceed with this whole debacle? We are very loyal Apple users and this treatment is very disturbing. We would like to think we talked to a couple bad employees as this all seems very non-Apple, but we have a LIST of people that were rude and disagreeable. My husband is a lot nicer to people on the phone than I am so I know this is not a case of us just being disatisfied.