So at 9 P.M. last night my wife decides she needs an iPad Air. I start talking to her about getting a cheaper model then wisely realize that cooler weather is moving in and sleeping in the garage would be uncomfortable so I reserve what she wants online at Best Buy. Confirmation comes 30 minutes later. Went to BB at 10:00 this morning. No lines at store pickup window so I decide to get her a smart cover. A BB "kid" sees me approaching the tablet area, politely asks what I need and directs me to what's available. He then wishes me a nice day and leaves me alone. (Instead of lingering over my shoulder like I'm a drooling dufus and don't know what I'm doing). I pick one out, head to the pickup window, swipe my card and with a pleasant smile the gal pats me on the head and sends me out the door at like 10:10 with my iPad Air and cover. Even the security guy at the exit did nothing more than a casual glance at my receipt instead of the normal full body cavity search. WTF is up with Best Buy? I haven't been there in 5 years because they always sucked. I can't believe I might have to go there again now because they really took care of me. What an unusually pleasant experience. I took great pride in berating BB and now I might not be able to do that anymore. Bastards! And Mrs. KB is quite happy with her Air by the way. Of course I thought her first 3 were just fine but what the hell do I know?