13 Days NEW... Exchange?

Discussion in 'Mac Basics and Help' started by JReynolds, Jul 20, 2009.

  1. JReynolds macrumors 6502

    Joined:
    Apr 16, 2009
    Location:
    Where the Air Force sends me
    #1
    I just purchased a 13" MBP 13 days ago. :D I have ONE dead pixel directly in the middle of the screen. I realize it only ONE PIXEL but 13 days...:mad:

    Will the Apple retail store exchange this?!?!

    I'm only asking because the store is a pretty long drive. Thanks
     
  2. WillJS macrumors 65816

    WillJS

    Joined:
    Jan 6, 2007
    #2
    For one pixel? Probably not. However if it bothers can't you return it and make a whole new transaction?
     
  3. scienide09 macrumors 65816

    scienide09

    Joined:
    May 5, 2007
    Location:
    Canada
    #3
    Usually a group of dead pixels is required for a repair or exchange. However, for one in the centre and obviously present, sometimes they are more lenient. Make an appointment with your local Genius bar or call Apple. Do it today.

    They may just repair the unit.
     
  4. iAlexG macrumors 6502

    iAlexG

    Joined:
    Jun 15, 2009
    Location:
    Florida, Missing Britain.
    #4
    I had a dead pixel on my old HP laptop after 1 week. I took it back to best buy and they exchanged it on the spot. I'm afriad i have no experience with apple's exchange policies but best buy were good :D
     

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