13-inch MacBook Pro - Help - Bluetooth not available

Discussion in 'MacBook Pro' started by froob, Jul 2, 2009.

  1. froob macrumors newbie

    Joined:
    Apr 11, 2007
    #1
    I recently bought the new base model 13-inch MacBook Pro, which was running perfectly until yesterday. Yesterday, the machine ran out of battery power and went into safe sleep. When I plugged in the power cord and woke it up, the bluetooth symbol in the menu bar had a jagged line through it. On restart, the bluetooth symbol had simply disappeared, and system profiler is showing bluetooth as "No information found.".

    I have had this problem before with a 2006 macbook, but it was solved by a restart. On searching the web I have found a number of suggested solutions, each of which I have tried: resetting PRAM, resetting SMC, deleting various bluetooth preferences, reinstalling OS X. None of these suggested solutions have worked.

    Anyone else have this problem with their new mid-2009 macbook pro? Any solution? Or is this just one for Applecare?
     
  2. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #2
    So you tried reinstalling OS X?
     
  3. froob thread starter macrumors newbie

    Joined:
    Apr 11, 2007
  4. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #4
    Then it can't be a problem with the OS or drivers, try taking it to the Apple Store. It might just be a bad bluetooth chip inside the computer.:(
     
  5. goMac macrumors 603

    Joined:
    Apr 15, 2004
    #5
  6. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #6
    That is for the SMC reset (no such thing ad SMU) and he stated that he already tried that
     
  7. froob thread starter macrumors newbie

    Joined:
    Apr 11, 2007
  8. johnnylion macrumors newbie

    Joined:
    Feb 20, 2010
    #8
    Hi Froob,

    Did you ever find a solution to your Bluetooth problem? I'm seeing the same thing on my MBP 13".
     
  9. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #9
    I Had The Same Problem!

    I was bringing in my Magic Mouse for a repair and I tried to pair the new one to my macbook pro 13 inch and it would not work. It first didn't know that it had a bluetooth card in it and then it came back and didn't see any of the devices at the apple store (which was a lot.)The guy there tried to do diagnostics on it and the mac all failed them.:mad: He even booted it off a different drive! He said that the card was dead or malfunctioning and that they were going to have to put a different card in. He also said the card was in the display and it would need a new top half!!!!:eek::eek::eek::eek::eek:And it would take 5-7 days!:eek::eek::eek:. Now I won't have the computer for the rest of the week! That was March 15th 2010 and now it is March 17 2010. Only 3-6 more days until I get my macbook pro back:) Hopefully this is helpful. Anyone who has the problem bring it to the apple store. They will fix it.
     
  10. Perrumpo macrumors 68000

    Perrumpo

    Joined:
    Jul 12, 2008
    Location:
    10th floor
    #10
    I had this happen to my last uMBP. Bluetooth simply vanished. Apple had to replace the logic board.
     
  11. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #11
    is it the 13 inch model

    maybe mine doesn't need a new screen after all!
     

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