13" Macbook Air Late 2013 "restarting because of a problem"

Discussion in 'MacBook Air' started by broot, Mar 27, 2014.

  1. broot macrumors newbie

    Joined:
    Mar 27, 2014
    Location:
    CT
    #1
    After recent Mavericks upgrade, my MacBook Air 2013 has issues - mainly restarting because of a problem. I thought parallels was the culprit (battery drain) - and it is a battery drain, but lately it's been restarting even without Parallels running. Just a minute ago, I put it in sleep mode, disconnected the display & power, headed home and opened my screen (literally 5 mins later) - to the restart due to problem screen. Battery is at 100%. I'm at a loss - any help would be greatly appreciated. I'm inserting the auto-generated report I sent to Apple upon the restart. I don't know how to interpret. Thoughts?

    Anonymous UUID: 0BB9718D-E262-98EF-A4CB-788B328072A5

    Thu Mar 27 15:51:28 2014
    panic(cpu 2 caller 0xffffff800dadbe2e): Kernel trap at 0xffffff7f8f65db91, type 0=divide error, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000078e6ef20, CR3: 0x0000000010133000, CR4: 0x00000000001606e0
    RAX: 0x00007a1264000000, RBX: 0xffffff80df8bd000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff80ff5bb9c0, RBP: 0xffffff80ff5bb9e0, RSI: 0x00000000000d9044, RDI: 0xffffff802043ced8
    R8: 0xffffff80f5fdd078, R9: 0x00000000002932e0, R10: 0xffffff80ff5bba90, R11: 0x0000000000000680
    R12: 0xffffff80df8bf038, R13: 0xffffff802043ced8, R14: 0xffffff7f8f692410, R15: 0xffffff8020c81e00
    RFL: 0x0000000000010246, RIP: 0xffffff7f8f65db91, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000078e6ef20, Error code: 0x0000000000000000, Fault CPU: 0x2

    Backtrace (CPU 2), Frame : Return Address
    0xffffff80ff5bb650 : 0xffffff800da22fa9
    0xffffff80ff5bb6d0 : 0xffffff800dadbe2e
    0xffffff80ff5bb8a0 : 0xffffff800daf3326
    0xffffff80ff5bb8c0 : 0xffffff7f8f65db91
    0xffffff80ff5bb9e0 : 0xffffff7f8f65d071
    0xffffff80ff5bba20 : 0xffffff7f8f65bf46
    0xffffff80ff5bbc90 : 0xffffff7f8f641cac
    0xffffff80ff5bbd80 : 0xffffff7f8f64a9ac
    0xffffff80ff5bbdd0 : 0xffffff7f8f64aed0
    0xffffff80ff5bbe20 : 0xffffff7f8e929484
    0xffffff80ff5bbe60 : 0xffffff7f8e92883e
    0xffffff80ff5bbe90 : 0xffffff7f8e924b4a
    0xffffff80ff5bbef0 : 0xffffff800deae020
    0xffffff80ff5bbf30 : 0xffffff800deacac2
    0xffffff80ff5bbf80 : 0xffffff800deacb97
    0xffffff80ff5bbfb0 : 0xffffff800dad6ff7
    Kernel Extensions in backtrace:
    com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f8e91a000->0xffffff7f8e951fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f8e0bb000
    com.apple.driver.AppleIntelFramebufferAzul(8.2.4)[9DFF991C-E8DD-37EB-A1D2-9325D260E880]@0xffffff7f8f63b000->0xffffff7f8f696fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f8e0bb000
    dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7f8e8ae000
    dependency: com.apple.iokit.IOAcceleratorFamily2(98.14)[30D694F4-CF00-3CC3-9732-C6DEB6986B57]@0xffffff7f8f54c000
    dependency: com.apple.iokit.IOReportFamily(23)[D203F7D3-47CA-382B-B401-8535CD4CBC49]@0xffffff7f8e89d000
    dependency: com.apple.AppleGraphicsDeviceControl(3.4.35)[E4C033B8-08F5-34D3-8720-C105D48F0BC4]@0xffffff7f8f635000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f8e91a000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    13C64

    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide: 0x000000000d800000
    Kernel text base: 0xffffff800da00000
    System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)

    System uptime in nanoseconds: 53577383866119
    last loaded kext at 53540360649938: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8fb74000, size 49152)
    last unloaded kext at 53486159176377: com.parallels.filesystems.prlufs 2010.12.28 (addr 0xffffff7f8fbd6000, size 90112)
    loaded kexts:
    com.apple.driver.AppleIntelMCEReporter 104
    com.apple.filesystems.smbfs 2.0.1
    com.apple.driver.AppleUSBDisplays 360.8.14
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleFWOHCI 4.9.9
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AGPM 100.14.15
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.AppleHDA 2.6.0f1
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleCameraInterface 4.26.0
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleIntelHD5000Graphics 8.2.4
    com.apple.driver.AppleIntelFramebufferAzul 8.2.4
    com.apple.iokit.SCSITaskUserClient 3.6.6
    com.apple.driver.AppleUSBCardReader 3.4.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 666.4.0
    com.apple.driver.AppleTopCaseHIDEventDriver 10.21
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.5.1
    com.apple.driver.AppleAHCIPort 3.0.0
    com.apple.driver.AirPort.Brcm4360 831.21.63
    com.apple.driver.AppleUSBXHCI 670.4.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleUSBAudio 2.9.5f4
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
    com.apple.driver.AppleBluetoothHIDKeyboard 170.15
    com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.6.0f1
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.5fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.iokit.IOBluetoothFamily 4.2.3f10
    com.apple.driver.AppleHDAController 2.6.0f1
    com.apple.iokit.IOHDAFamily 2.6.0f1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.7.0d10
    com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.AppleGraphicsDeviceControl 3.4.35
    com.apple.iokit.IOAcceleratorFamily2 98.14
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.driver.AppleHSSPIHIDDriver 24
    com.apple.driver.AppleMultitouchDriver 245.13
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.2.7
    com.apple.iokit.IO80211Family 630.35
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.AppleHSSPISupport 24
    com.apple.driver.AppleIntelLpssSpiController 2.0.34
    com.apple.driver.AppleIntelLpssGspi 2.0.34
    com.apple.driver.AppleIntelLpssDmac 2.0.34
    com.apple.iokit.IOUSBFamily 675.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacBookAir6,2, BootROM MBA61.0099.B04, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.13f7
    Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.63)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0256F, 251 GB
    USB Device: Internal Memory Card Reader
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.6
     
  2. broot thread starter macrumors newbie

    Joined:
    Mar 27, 2014
    Location:
    CT
    #2
    Apple Support

    Apple Support recommended I uncheck the "Put hard disks to sleep when possible' - both under battery & power adapter profiles.

    Then wait for an update that addresses the issue.

    Hopefully it helps.
     
  3. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #3
    Interesting, perhaps Apple knows something and others are having the same issue. I would think though that putting the hard disks to sleep shouldn't have any bearing on much, since that doesn't really do much for an SSD drive (which has no moving parts, so nothing to spin up or put to sleep).

    I will say though, I was getting the same types of kernel panics, referencing the GPU and IOkit like yours is doing, on my mid-2010 MacBook Pro when the graphics card was getting ready to go on it. It ended up being a known issue and the only fix was to replace the logic board. So if this continues, you may have to press for that.
     
  4. Lizzybabyak macrumors newbie

    Joined:
    Aug 30, 2013
    #4
    Electrical malfunction

    what you're discussing is the beginning of the boot cycle malfunctioning the Darwin kernel is the first teach outside of the directory services command wine DSC L architecture which UNIX the open-source platform in which Apple launches their operating system software beginning with their daemons (like efi PC) then kernels, leading the 39 languages that make up "Darwin" what's currently the moniker for the 36,000 contributors and close to 40 languages that are recognized today for the open-source software and platform of directory services commandline contributing together to make up the second platforms currently recognized for the nine operating systems of OS X . Apple own a hard drive configuration or command line at the time that they launched so they utilized a platform unix for their hierarchy of filing systems similar to Linux. If you know anything about binary coding the ones and zeros the total electricity to take a left or right on the chunk of metal and gold prongs of your hardware- and the most essential programming that exists inside of computer, it is indicative that it is healthy when a boot chime occurs at launch. Every computer and every platform running all operating systems make this indication, called a POST (power on self test) a quick electrical test ensuring all components are capable of doing their job. If a full circuit isn't run through the mag safe assembly across the logic forward through the battery and back to the mag safe port, electrical failure occurs. Try resetting your SMC and PRAM. A very simple procedure by holding the keys when unit boots, and overhauls electric system. At worst computer may need new battery removing bottom plate and pulling battery clip from computer plug-in unit in and trying without battery will ensure that this is indeed indicative of necessity for battery replacement. These units were also plagued with faulty EDP cables where the LCD attaches to the logic board the first hit in the logic towards essential electrical circuitry causing faulty display assemblies appearing have backlight issues in the ability to produce electrical circuitry- being the LCD accounts for over 67% of battery used laptop. I've seen inconsistent electrical issues and the 2010 two 2013 MacBook airs several times all LCD EDP cable replacements in repairing this issue also record in the technician service guide available to certified professionals (I hold all of apples pro certs).
     

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