13' Mid 2012 random restarts

[dawgfan]

Locks up, then restarts from time to time. What steps would you take to troubleshoot this issue?

Thanks!

Specs attached

 

[Airboy1466]

Locks up, then restarts from time to time. What steps would you take to troubleshoot this issue?

Thanks!

Specs attached

Have you tried resetting the chips that could be the problem

 

[dawgfan]

Have you tried resetting the chips that could be the problem

Novice here - no idea how to do that. Thanks for the info and I'll search for instructions!

 

[PBG4 Dude]

You can try resetting the PRAM by holding CMD+OPT+P+R during boot. Let it reboot and chime three times (just to make sure) before letting go of the key combination.

If you want to get down and dirty, you can see if the console logs hold any leads. The log viewer is in Applications > Utilities, IIRC.

Also, do a check on your boot volume by booting into your recovery volume, opening Disk Utility from the list, selecting your OS X from the list, and running Repair Disk on it. If you're in Mavericks or earlier, you can hold OPT key on boot to get To Recovery volume. On Yosemite, hold CMD+R during power up to boot to recovery volume.

Hope this helps.

 

[dawgfan]

Did the reset of PRAM. Still looking for logs...

Thanks for your time and assistance so far!

 

[Airboy1466]

Did the reset of PRAM. Still looking for logs...

Thanks for your time and assistance so far!

To rest the other chip simply hold shift + option + Command + power for 15 seconds the macbook should not come on after that power it back up and see if the problem still occurs

 

[dawgfan]

To rest the other chip simply hold shift + option + Command + power for 15 seconds the macbook should not come on after that power it back up and see if the problem still occurs

Done, fingers crossed and thanks!

 

[Airboy1466]

Done, fingers crossed and thanks!

Sweet let me know if it worked