13" Retina Macbook Pro Late 2013 "restarting because of a problem"

Discussion in 'MacBook Pro' started by jarruemota, Mar 4, 2014.

  1. jarruemota macrumors member

    Joined:
    Jan 26, 2010
    #1
    My new 13" RMBP has had this issue for quite a time now. It has "restarted because of a problem" like 10 times already. I really want to know what's going on since other friends have the same computer and haven't experienced this problem.

    Here's a recent auto-generated report I sent to Apple when the computer restarted. If someone can help me interpret this, I'll greatly appreciate it!

    Anonymous UUID: 6B8DF5E8-C217-6A2A-4047-4C3004AE2D17

    Wed Mar 5 00:20:37 2014
    panic(cpu 2 caller 0xffffff800c0dbe2e): Kernel trap at 0xffffff800c0511b1, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000ff0, CR3: 0x000000000e6e9000, CR4: 0x00000000001606e0
    RAX: 0x6875b5f03e7d0051, RBX: 0x00000000000003e8, RCX: 0xffffff800c6872e0, RDX: 0x0000000000000000
    RSP: 0xffffff80fc7d2f40, RBP: 0xffffff80fc7d3010, RSI: 0x0000000000000000, RDI: 0xffffff800f70f360
    R8: 0x000000000100007f, R9: 0x000000000000fdff, R10: 0x0000000000000000, R11: 0xffffff800c3eeb10
    R12: 0xffffff800f70f360, R13: 0x0000000000001f40, R14: 0x0000000000001000, R15: 0x0000000000000000
    RFL: 0x0000000000010206, RIP: 0xffffff800c0511b1, CS: 0x0000000000000008, SS: 0x0000000000000000
    Fault CR2: 0x0000000000000ff0, Error code: 0x0000000000000000, Fault CPU: 0x2

    Backtrace (CPU 2), Frame : Return Address
    0xffffff80fc7d2bd0 : 0xffffff800c022fa9
    0xffffff80fc7d2c50 : 0xffffff800c0dbe2e
    0xffffff80fc7d2e20 : 0xffffff800c0f3326
    0xffffff80fc7d2e40 : 0xffffff800c0511b1
    0xffffff80fc7d3010 : 0xffffff800c44c916
    0xffffff80fc7d3050 : 0xffffff800c44ca00
    0xffffff80fc7d3090 : 0xffffff800c44c9b6
    0xffffff80fc7d30a0 : 0xffffff7f8e040226
    0xffffff80fc7d3100 : 0xffffff7f8e040c1c
    0xffffff80fc7d31a0 : 0xffffff800c2cc47d
    0xffffff80fc7d34b0 : 0xffffff800c2dbc6b
    0xffffff80fc7d35e0 : 0xffffff800c2db339
    0xffffff80fc7d37c0 : 0xffffff800c2d6c9f
    0xffffff80fc7d3c00 : 0xffffff800c2c88c6
    0xffffff80fc7d3c50 : 0xffffff800c2c8bc2
    0xffffff80fc7d3e30 : 0xffffff800c2b6d2d
    0xffffff80fc7d3e50 : 0xffffff800c252763
    0xffffff80fc7d3e80 : 0xffffff800c234f83
    0xffffff80fc7d3ea0 : 0xffffff800c22b20c
    0xffffff80fc7d3f50 : 0xffffff800c23207c
    0xffffff80fc7d3fb0 : 0xffffff800c0d6ff7
    Kernel Extensions in backtrace:
    com.osxkernel.tuxlerext(1.0)[7A2AE3E1-6214-57DC-0812-824B2FD1058A]@0xffffff7f8e03f000->0xffffff7f8e042fff

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    13C64

    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide: 0x000000000be00000
    Kernel text base: 0xffffff800c000000
    System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

    System uptime in nanoseconds: 68531639388869
    last loaded kext at 68447496312045: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8e04c000, size 49152)
    last unloaded kext at 68437660456463: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8e04c000, size 32768)
    loaded kexts:
    com.avast.AvastFileShield 2.1.0
    com.avast.PacketForwarder 1.4
    com.osxkernel.tuxlerext 1
    com.apple.driver.AppleIntelMCEReporter 104
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AGPM 100.14.15
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.AppleHDA 2.6.0f1
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleCameraInterface 4.26.0
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleIntelHD5000Graphics 8.2.4
    com.apple.driver.AppleIntelFramebufferAzul 8.2.4
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleUSBCardReader 3.4.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 666.4.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.5.1
    com.apple.driver.AppleAHCIPort 3.0.0
    com.apple.driver.AirPort.Brcm4360 831.21.63
    com.apple.driver.AppleUSBXHCI 670.4.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.6.0f1
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.5fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothFamily 4.2.3f10
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.driver.AppleHDAController 2.6.0f1
    com.apple.iokit.IOHDAFamily 2.6.0f1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.IOPlatformPluginFamily 5.7.0d10
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.AppleGraphicsDeviceControl 3.4.35
    com.apple.iokit.IOAcceleratorFamily2 98.14
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBMultitouch 240.9
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.2.7
    com.apple.iokit.IO80211Family 630.35
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBFamily 675.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1
    Model: MacBookPro11,1, BootROM MBP111.0138.B03, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f58
    Graphics: Intel Iris, Intel Iris, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (6.30.223.154.63)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0256F, 251 GB
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
     
  2. Watabou macrumors 68040

    Watabou

    Joined:
    Feb 10, 2008
    Location:
    United States
    #2
    Your best bet is to print this out and make a Genius Bar appointment. We don't know what the problem is and I can only see that there was a page fault. I don't really see anything really wrong with that report. 10 kernel panics is really unusual so they might replace the logic board.

    Also, if they figure out the problem, be sure to let us know what caused it. :)
     
  3. durkkin macrumors regular

    Joined:
    Sep 23, 2013
    #3
    Your problem is here:
    See this article for more help:
    OS X Mavericks: Unexpected restart when Tuxler 1.0 is installed

    On a side note, is there any reason why you have Avast File Shield installed? Generally speaking there isn't a need for antivirus/malware software on a Mac, and in my Windows experience I have found Avast less than satisfactory.
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    Yep, looks like Tuxler is the culprit, they only support up to ML
    [​IMG]
     
  5. jarruemota thread starter macrumors member

    Joined:
    Jan 26, 2010
    #5
    Thank you!! I don't even know how Tuxler came to appear in my mac! I found the extension and deleted it.. hopefully this will help!

     

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