Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

13in refurb came!

A

altecXP

macrumors 65816
Original poster
Aug 3, 2009
1,115
1
And it has a small scratch on the lid and a single stuck pixel. v.v What would happen if I take it into the apple store? Would they replace it for just the 1 pixel?

The tiny scratch doesn't bother me as much as the pixel. I have the 2.66 with the 320m and I'd prefer to keep the 320m. They wouldn't make me swap would they?
 
altecXP said:
And it has a small scratch on the lid and a single stuck pixel. v.v What would happen if I take it into the apple store? Would they replace it for just the 1 pixel?

The tiny scratch doesn't bother me as much as the pixel. I have the 2.66 with the 320m and I'd prefer to keep the 320m. They wouldn't make me swap would they?
Click to expand...

apple store will probable not swap it...you need to return it and try again.

Allot of people say that the refurbs get new casings... lately there have been more and more posts about refurbs with small scratches and the like.

Hope this puts a rest to the thought that all refurbs get new outer casings.
 
they wont replace the machine since they dont carry refurbs. what they most likely will offer is to replace the display/housing (basically the entire component of the lcd/glass/aluminum lid).
 
GGJstudios said:
I don't know where people get that idea, because Apple never said they get new outer casings:
Click to expand...

They would almost have to though. One of my MBPs is a refurb, and the NEW serial number that they put on the bottom of the computer is perfectly etched... now if they didn't give it a new case, don't you think that there would be some evidence of them removing the old serial number.... I would.
 
AppleNewton said:
they wont replace the machine since they dont carry refurbs. what they most likely will offer is to replace the display/housing (basically the entire component of the lcd/glass/aluminum lid).
Click to expand...
It's extremely unlikely that they'll replace anything, since refurbs are not guaranteed to be cosmetically perfect. The Apple Store won't touch it, since it's a refurb (which are only available online), except for warranty fulfillment, without a cost. Of course, Apple reps have been known to bend the rules to keep a customer happy.
 
GGJstudios said:
It's extremely unlikely that they'll replace anything, since refurbs are not guaranteed to be cosmetically perfect. The Apple Store won't touch it, since it's a refurb (which are only available online), except for warranty fulfillment, without a cost. Of course, Apple reps have been known to bend the rules to keep a customer happy.
Click to expand...



Umm, i beg to differ. My 13" refurb got the screen replaced because there was a scratch near the camera lens and LOTS of LCD bleed.
 
Thanks guys. I think I'll try it for a day or two and see how much it really bugs me. I may decide to live with it. I'm not really a perfectionist.
 
/user/me said:
Umm, i beg to differ. My 13" refurb got the screen replaced because there was a scratch near the camera lens and LOTS of LCD bleed.
Click to expand...
That's more significant than a single dead pixel and a scratch on the case.
 
GGJstudios said:
It's extremely unlikely that they'll replace anything, since refurbs are not guaranteed to be cosmetically perfect. The Apple Store won't touch it, since it's a refurb (which are only available online), except for warranty fulfillment, without a cost. Of course, Apple reps have been known to bend the rules to keep a customer happy.
Click to expand...

Ultimately its not our decision to make and upto Apple and generally will do what they see fit. Its still a warrantied Apple computer so it falls under the same discretion as any other machine and again falls into what they are willing to do.

Doesnt hurt to attempt.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back