iPhone X 14 day return policy no questions asked?

-C-

macrumors regular
Original poster
Jul 31, 2010
138
82
I didn't know about this policy before and the Apple site with the info seems to be down right now...is it really liberal and no questions asked? Anybody have experience? I never owned the plus size so it would be nice to use the Xs Max for two weeks and return it if it just doesn't suit me (I almost sure I'll end up keeping it though).
 

gigapocket1

macrumors 68000
Mar 15, 2009
1,721
1,035
I didn't know about this policy before and the Apple site with the info seems to be down right now...is it really liberal and no questions asked? Anybody have experience? I never owned the plus size so it would be nice to use the Xs Max for two weeks and return it if it just doesn't suit me (I almost sure I'll end up keeping it though).
Literally, no questions asked
 
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Shadowbech

macrumors 603
Oct 18, 2011
5,335
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Apple iPhone World
I didn't know about this policy before and the Apple site with the info seems to be down right now...is it really liberal and no questions asked? Anybody have experience? I never owned the plus size so it would be nice to use the Xs Max for two weeks and return it if it just doesn't suit me (I almost sure I'll end up keeping it though).
Typically no questions asked but Apple Store still can ask you why. It's a hit or miss. But if you have a valid reason, why be concerned?
 
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iPhone Xcited

macrumors regular
Sep 13, 2017
131
69
Arizona
When the iPhone 7 Plus came out, my unit had a defective microphone. Rather than accept a repair on a brand new, newly-released product, I opted to return it and purchased another one at a different Apple Store that had the model I wanted in stock.

Literally, no questions asked, even when they knew about the defective microphone.
 

-C-

macrumors regular
Original poster
Jul 31, 2010
138
82
Typically no questions asked but Apple Store still can ask you why. It's a hit or miss. But if you have a valid reason, why be concerned?
I'm not concerned, in all the years I bought iPhones I didn't know that was the policy so that gives me a bit more confidence to buy online and sight unseen this time. Cheers!
 

Shadowbech

macrumors 603
Oct 18, 2011
5,335
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Apple iPhone World
I'm not concerned, in all the years I bought iPhones I didn't know that was the policy.
Yea and wait till November comes then you have the Holiday return policy which extends the return period up to 1/8/19. But yes if the XS Max doesn't suite you, you definitely can return it for a full refund or exchange it to a different model (i.e XS).
 
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-C-

macrumors regular
Original poster
Jul 31, 2010
138
82
When the iPhone 7 Plus came out, my unit had a defective microphone. Rather than accept a repair on a brand new, newly-released product, I opted to return it and purchased another one at a different Apple Store that had the model I wanted in stock.

Literally, no questions asked, even when they knew about the defective microphone.
Good to know....and smart move to go for a do-over instead of a repair.
 

DotCom2

macrumors 601
Feb 22, 2009
4,312
2,620
Yea and wait till November comes then you have the Holiday return policy which extends the return period up to 1/8/19. But yes if the XS Max doesn't suite you, you definitely can return it for a full refund or exchange it to a different model (i.e XS).
How does this work if you are on a carrier plan? If you return it, does your upgrade eligibility come back instantly so you can re-order right away or what?
 

Shadowbech

macrumors 603
Oct 18, 2011
5,335
1,447
Apple iPhone World
How does this work if you are on a carrier plan? If you return it, does your upgrade eligibility come back instantly so you can re-order right away or what?
It depends, once you return the device, your eligibility will come back but it can be instantaneous or it can take 24-48 hours. Best to check your ATT account when you process this and be prepared to call ATT CS.
 
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A_Flying_Panda

macrumors regular
Oct 27, 2017
100
22
Typically no questions asked but Apple Store still can ask you why. It's a hit or miss. But if you have a valid reason, why be concerned?
From my experience, the mostly will ask why. There’s an option on their device asks for the reason for return.

However, in most cases, the apple people ask you why, are just trying to have a conversation when he’s processing the return, or curious about the reason and want to hear it. I believe they are trained NOT to give any pressure when customers return their products.
 

Nikos

macrumors 68000
Nov 20, 2008
1,578
185
New York
You may be asked for a reason, but you won't be denied a return. You're mainly asked for systematic purposes.
 
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