14 days policy ?

Discussion in 'iMac' started by tigereat, Feb 15, 2010.

  1. tigereat macrumors regular

    Joined:
    Dec 23, 2009
    #1
    I dropped my iMac at Apple Service Provider yesterday to get the panel replacement. Today the Apple Service Provider called me saying that my iMac got yellow tinge problem and Also the black speck under the glass. He said he called Apple and told them that my iMac need a new glass as well. But, the Apple rep told him that Apple would not send the new glass sicne It has passed 14 days?? I have 3 years Apple service plan but that would be counted in this case. ??? Something wrong here.

    More importantly, I got my iMac on Feb 1, Today is Feb 15. It's exactly in 14 days. How come?

    The Apple Service Provider told me he would try fixing it but it would take some time since it's pretty big and stick with the glass very hard.

    I'm worried It might scatch the glass after fixing it

    Any idea?
     
  2. student_trap macrumors 68000

    student_trap

    Joined:
    Mar 14, 2005
    Location:
    'Ol Smokey, UK
    #2
    are you in the UK or the US?
     
  3. Ecoh macrumors 6502a

    Ecoh

    Joined:
    Oct 30, 2009
    Location:
    USA
    #3
    Are you dealing with an Apple Store or a independent Apple service store? It might make a difference as to your level of service, especially if you have Apple care.

    Have you called and talked to Apple yourself ? I was at 16 days when I called Apple about my screen and they told me I could send it back even though I was past the 14 days.
     
  4. tigereat thread starter macrumors regular

    Joined:
    Dec 23, 2009
    #4
    I'm in US

    I'm dealing with the Apple store and I have 3 years Apple service plan.


    I dont know what is going on. They said they would not send me a new glass since my iMac has passed 14 days.

    So, Apple warranty doesn't include the glass? Kidding me?
     
  5. MMM.PWR macrumors 6502

    MMM.PWR

    Joined:
    Sep 21, 2009
    Location:
    Chicago
    #5
    Apple Care should definitely cover the lcd replacement. 14 days is only to exchange / return the computer.
     
  6. AdamA9 macrumors 6502a

    Joined:
    Feb 2, 2010
    #6
    Sorry how are you still in the 14 days? The 14 days starts on the day you purchase, so day 1 being the 1st day and day 14 being the 14th day, you're now on day 15, being the 15th day... :confused:

    Anyway, that's crappy it doesn't include the glass, why can you not go into Apple or send it to them? Service might be better.
     
  7. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #7
    You might want to give Applecare a call yourself directly. 14 days might be the limit for a full replacement machine or refund but Applecare means you are covered for ANY defect on the machine for the full length of the warranty, which in your case is 3 years.

    The only thing I could possibly see them denying you a new glass panel for is if they are trying to say it was accidental damage on the user's part, which the warranty doesn't cover.
     
  8. student_trap macrumors 68000

    student_trap

    Joined:
    Mar 14, 2005
    Location:
    'Ol Smokey, UK
    #8
    +1 (go call apple)
     
  9. pictures macrumors member

    Joined:
    Mar 22, 2007
    #9
    on Feb 15, tigereat says s/he took the computer in "yesterday", Feb. 14th. IOW the 14th day.
     

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