14 days return policy for a water damaged iphone 7

Discussion in 'iPhone' started by kawa636r, Oct 29, 2016.

  1. kawa636r macrumors regular

    Joined:
    Feb 28, 2016
    Location:
    Spain
    #1
    How works the 14 days return policy if mobile works properly but water damage sensor is active?

    (iphone 7 and was never submerged, just running with it, i think, activated the water sensor)
     
  2. JulesJam Suspended

    JulesJam

    Joined:
    Sep 20, 2014
    #2
    Not returnable.
     
  3. maka344 macrumors 65816

    maka344

    Joined:
    Nov 4, 2009
    Location:
    London, UK
    #3
    How do you know the sensor was activated?

    Also, they don't even inspect the device, they just check to see if it's in the box and issue a refund.
     
  4. kawa636r thread starter macrumors regular

    Joined:
    Feb 28, 2016
    Location:
    Spain
    #4
    Was coloured
     
  5. Mhunt1 macrumors newbie

    Mhunt1

    Joined:
    Apr 12, 2017
    #5
    Ok So I have the same issue I have had the exact same model since Jan I bought a waterproof/Lifeproof case and before my 3months was up my phone didn't charge unless I took it out of the case then the next morning no touch screen. Nothing worked. Now this phone has never been exposed to water not has had it been submerged no intentional or accidental, a few rain drops but in a waterproof/Lifeproof case. I took it back to the provider i purchased from and was informed i had to pay 50-60 for the assessment and if any water damage I'd be liable, being very confident i said its not waterdamage its a fault bcz i know ive neber exposed it to water.
    I get call back from the tech people that the phone haswater damage by the sim insert 2 weeks ago.
    I was very clear that I have a life proof case never exposed it to water and I shouldn't have a water damage issues with waterproof and slash resistant this phone should have double coverage and protected on top of not being exposed to water. So I have talked to various people about consumer law and Customer guarantee act and still the provider Noel leeming expect me to pay 600-700 + another 60 for shipping and assessment. I'm trying everything, I dont see how I am at fault and feel I got a dud phone from a bunch of good ones. I contacted Apple a 2nd time and am hoping they will waive and help me out. Seriously I loved switching from Samsung s6 edge and s7 edge to iPhone 7 plus but this has really deterred my faith in Apple products I at least used my Samsung by a pool by the shower got it splashed and never had this issue I didn't want to break my phone by dropping it which is why i got life proof and felt extra covered with waterproof even though I never did I wanted to but didn't want to risk it. So im really sad I just want a functional High quality phone and all my data in the phone I can't pull off bc it's passcode is locked
     
  6. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    An old thread but I think you should take it up with the Lifeproof case people if it did not protect your phone.

    If you think the Apple people are bad you would not have gotten the time of day from Samsung!
     
  7. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #7
    @Mhunt1 , your experience in this regard, while unfortunate, is an exception and not the rule.

    Either you've had 2 unlucky and defective products (having both a water resistant phone and a water resistant case fail simultaneously) or you aren't telling the whole unadulterated truth regarding your use and care for the phone.

    Either way, you have my sympathies. Buena suerte
     
  8. Azzin macrumors 68040

    Azzin

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #8
    My eyes...
     
  9. jhearty99 macrumors 6502

    jhearty99

    Joined:
    Sep 17, 2012
    Location:
    Long Island, NY
    #9
    Lifeproof would never take any responsibility for something like this considering you cant prove the phone was always in the case.
     
  10. willmtaylor macrumors G3

    willmtaylor

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    Location:
    A Natural State
    #10
  11. jhearty99 macrumors 6502

    jhearty99

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    Sep 17, 2012
    Location:
    Long Island, NY
    #11
  12. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    They will likely deny the return of the device for liquid damage.
    Also no matter how much you try to deflect the blame from yourself you did not get sold a brand new device with water damage.
    Good luck with whatever you decide to do.
     
  13. blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #13
    The fact of the matter is that the device is not waterproof and the case is not either. Something that YOU did caused water to enter the phone. This is a simple reality.

    Since that is the case, you are not telling the entire truth about your phone. Were you washing it off and cleaning it in the sink? Were you using it in or around the shower? Again, something that YOU did caused water to enter the case and ultimately the phone.

    There are a lot of ways for water to get into the phone and unfortunately you're going to have to eat the cost and try again. It sucks, but that's it.
     
  14. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #14
    Well, technically speaking, it seems that the case might be considered waterproof in the sense that the manufacturer believes it to be and sells it that way and has a guarantee in place in relation to it, as mentioned a few posts ago.
     
  15. blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #15
    Technically speaking it is not marketed or sold as a waterproof case. It is called "Lifeproof" because it will help to protect the phone from general wear, tear and exposure of the regular user. It is not waterproof nor is it intended to be. It is water-resistant and the limits of that are well posted and tested. Even then, you are supposed to test EACH case for water-resistance prior to use (which I doubt OP or many other people would do) and every three months after. I can keep babbling on but that's not really the point here.

    The fact of the matter is that those tests are done in a controlled environment and are done in a very specific manner. If you expose the phone to water, steam, salt water, sweat, rain, chlorinated pool water, whatever, you need to assume that it is going to violate your safe space and **** up your phone.

    I do not, nor will I ever, understand the fascination that everyone has had with testing the water-resistance capabilities. I love them and I think that they're great, but people like OP are not understanding the purpose and the limitations that are present. It is a safety blanket should you be caught out in the rain or if it falls into the toilet, but by no means is it guaranteed to work.

    Electronics and water DO NOT MIX. You and you alone are responsible for the introduction of the water AND the subsequent damage to the phone that occurred. Suck it up, buttercups.
     
  16. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #16
    And, yet, none of that changes the guarantee program the Lifeproof has that was mentioned and linked to earlier.
     
  17. blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #17
    Which is a Verizon Wireless program ONLY. Read the details. I would also imagine that there is some money changing hands behind the scenes there too. Verizon Wireless is the ONLY provider that has that type of program with LifeProof.

    Other than that ONE exception, there is no guarantee or warranty.
     
  18. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #18
    It's associated with Verizon or another participating distributor as designated by LifeProof. That said, whether it's limited to a particular set or retailers or not, the relevant point is that the program exists in relation to the whole aspect of the device being damaged by liquid.
     
  19. blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #19
    I am not sure what it's relevant to. The case is water-resistant and not waterproof. LifeProof in the case of the OP is not going to warranty the phone inside of the case. Apple does not warranty liquid damage.

    He has no case to cry and complain to anyone because HE is the one who introduced water to the phone and HE'S the one who damaged it; not LifeProof, not Apple, not anyone else.
     
  20. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #20
    The point is that LifeProof does have a program to warranty water damage. If someone that fits under that program gets their device damaged by water then they can be covered in one way or another. Not exactly a hard thing to grasp.
     

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