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New Retina, but 5 cycle count!
- Thread starter saika
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youre not the only one. this has happened to alot of MBPr buyers.
Apple is reselling returned computers. your computer is used and Apple is lying to its customers.
it could be because of the ghosting issue returns
Apple is reselling returned computers. your computer is used and Apple is lying to its customers.
it could be because of the ghosting issue returns
This^... I didnt have the plastic wrapper around my charger when I bought one. I just returned it because I heard of all the retention issues.
I've just bought a new mbpr, but it has 5 cycles
smart utility shows:
-power in hours 51
-power cycle count 794
-powe off retract count 745
Is it realy new or used ?
everything was packed like new
Thanks for help
I agree that Apple sells used computers as new. I would take it back and demand a refund to the price of a refurbished machine.
This is quite dirty of Apple to be selling people previously returned computers. However it doesn't seem to come at a surprise given the fact of how many people have returned countless RMBP's over such a short period of time since there release middle of this year. This sad if they plan to continue doing this and leaves room for them to only do it on a more casual basis in the future of other products with a mass fail rate.
I feel that reselling returned computers as new would be a huge blow to Apple. Other resellers such as Best Buy, I wouldn't doubt that. It actually happened to me as well (good thing I know how a seal is supposed to look like etc).
Take it back and demand an exchange. If they won't do it, return and repurchase. Simple as that. No one will know for sure what's going on behind Apple's walls.
Take it back and demand an exchange. If they won't do it, return and repurchase. Simple as that. No one will know for sure what's going on behind Apple's walls.
They cycle your battery for you in order maximize your battery life. So that you actually get 6 or 7 hours a day. I have the retina as well
"Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure outlined in this article."
http://support.apple.com/kb/HT1490
"Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure outlined in this article."
http://support.apple.com/kb/HT1490
Yesterday, i got my new rMBP, and i have plugged in power cord 1 time to update the software. And the cycle count is already 3. I am thinking they are reselling the returned computer. However i can smell the new Macbook smell on it. How do i make sure it is new and not a returned computer. Are there any other ways i can know?
It could be because random quality control.
But most likely, it's because every Apple products comes pre-charged.
Since it's pre-charged, it means that the battery will of course never be at 0 cycles.
Exactly my point... The notebook was pre-charged at the factory and then you charged it yourself. Since we don't know how they exactly pre-charge the notebooks, it would be silly to assume that by default the charge cycle count is 1 ( it can vary but never be too high... bellow 10 I'd say ).
But most likely, it's because every Apple products comes pre-charged.
Since it's pre-charged, it means that the battery will of course never be at 0 cycles.
Exactly my point... The notebook was pre-charged at the factory and then you charged it yourself. Since we don't know how they exactly pre-charge the notebooks, it would be silly to assume that by default the charge cycle count is 1 ( it can vary but never be too high... bellow 10 I'd say ).
How much charge did your "new" MacBook have when you took it out the box?
Brand-new MBP's will be delivered with a battery that is approximately 50% charged (you can tell this by pressing the button on the outside of the MacBook on cMBP models, not sure if rMBP has one of those? or, of course, by plugging it in).
If the battery was fully charged when you took it out the box, it's a good bet its been opened - and run - before by 'someone'; whether that is an original purchaser, or a random QC check - who knows?
But in all honesty, does it make much difference? Were you prompted to set the computer up as a new one when you took it out the box?
Brand-new MBP's will be delivered with a battery that is approximately 50% charged (you can tell this by pressing the button on the outside of the MacBook on cMBP models, not sure if rMBP has one of those? or, of course, by plugging it in).
If the battery was fully charged when you took it out the box, it's a good bet its been opened - and run - before by 'someone'; whether that is an original purchaser, or a random QC check - who knows?
But in all honesty, does it make much difference? Were you prompted to set the computer up as a new one when you took it out the box?
I don't remember actually, but it was about 50, sure not 100.
Really makes no difference. Out of the box like new, so i'll just use it
Thanks for everybody.
I don't remember actually, but it was about 50, sure not 100.
Really makes no difference. Out of the box like new, so i'll just use it
Thanks for everybody.
Yeah but don't you think five cycle counts is a bit much? What store did you buy this from?
Omg I bought ny 15inch classic and the charge count was 12 but I bought brand spanking new ! And my screen kind of ghosts on browsers its really weird but I can't return it I bought at a college store not apple
I agree--I think my rMBP had 3 or 4 cycles when I first fired her up. Kind of like a new car on the dealer lot--how many have you seen with "0" miles?
Go to about this Mac, more info, system report, power, and look at cycle count under health information.
Apple just can't sell all the returned machines (that are usually affected by image retention)
as refurbished, so they are reselling them as new. Bad Apple!
Please, check the manufacturer of your screen:
https://forums.macrumors.com/threads/1416687/
If your screen is LG, your suspections should be doubled.
as refurbished, so they are reselling them as new. Bad Apple!
Please, check the manufacturer of your screen:
https://forums.macrumors.com/threads/1416687/
If your screen is LG, your suspections should be doubled.