New Retina, but 5 cycle count!

Discussion in 'MacBook Pro' started by saika, Nov 9, 2012.

  1. saika macrumors newbie

    Joined:
    Oct 4, 2012
    #1
    I've just bought a new mbpr, but it has 5 cycles
    smart utility shows:
    -power in hours 51
    -power cycle count 794
    -powe off retract count 745

    Is it realy new or used ? :confused:
    everything was packed like new

    Thanks for help
     
  2. iPersian macrumors regular

    Joined:
    Oct 23, 2012
    Location:
    Copenhagen, Denmark
    #2
    youre not the only one. this has happened to alot of MBPr buyers.

    Apple is reselling returned computers. your computer is used and Apple is lying to its customers.

    it could be because of the ghosting issue returns
     
  3. markus843 macrumors regular

    Joined:
    Sep 4, 2012
    Location:
    North america
    #3
    This^... I didnt have the plastic wrapper around my charger when I bought one. I just returned it because I heard of all the retention issues.
     
  4. Irock619 macrumors 68000

    Irock619

    Joined:
    Sep 16, 2011
    Location:
    San Francisco, CA
    #4
    I agree that Apple sells used computers as new. I would take it back and demand a refund to the price of a refurbished machine.
     
  5. Chundles macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
    #5
    Quality control testing.

    I can't believe the number of inflammatory posts on this board.
     
  6. intz2nu macrumors 6502

    intz2nu

    Joined:
    Oct 28, 2012
    #6
    This is quite dirty of Apple to be selling people previously returned computers. However it doesn't seem to come at a surprise given the fact of how many people have returned countless RMBP's over such a short period of time since there release middle of this year. This sad if they plan to continue doing this and leaves room for them to only do it on a more casual basis in the future of other products with a mass fail rate.
     
  7. Comeagain? macrumors 68020

    Comeagain?

    Joined:
    Feb 17, 2011
    Location:
    Spokane, WA
    #7
    How do you know it's been previously owned? Maybe that was random quality control checks?
     
  8. noteple macrumors 65816

    Joined:
    Aug 30, 2011
    #8
    You didn't say where it came from.

    If its a retailer I wouldn't put it past them.

    Apple store highly unlikely

    If it bugs you that much, return and rebuy, or not.
     
  9. reRESERVEDMD macrumors member

    Joined:
    Jun 27, 2012
    #9
    I feel that reselling returned computers as new would be a huge blow to Apple. Other resellers such as Best Buy, I wouldn't doubt that. It actually happened to me as well (good thing I know how a seal is supposed to look like etc).

    Take it back and demand an exchange. If they won't do it, return and repurchase. Simple as that. No one will know for sure what's going on behind Apple's walls.
     
  10. Freyqq macrumors 68040

    Joined:
    Dec 13, 2004
    #10
    they test the battery in the factory, so that might be the reason
     
  11. locoboi187 macrumors 6502a

    Joined:
    Oct 3, 2012
    #11
    They cycle your battery for you in order maximize your battery life. So that you actually get 6 or 7 hours a day. I have the retina as well

    "Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure outlined in this article."

    http://support.apple.com/kb/HT1490
     
  12. Rhinoevans macrumors 6502

    Joined:
    Oct 5, 2012
    Location:
    Las Vegas, NV
    #12
    Bestbuy doesn't do it either!
     
  13. Hpye macrumors 6502

    Joined:
    Oct 11, 2011
    #13
    Yesterday, i got my new rMBP, and i have plugged in power cord 1 time to update the software. And the cycle count is already 3. I am thinking they are reselling the returned computer. However i can smell the new Macbook smell on it. How do i make sure it is new and not a returned computer. Are there any other ways i can know?
     
  14. Barna Biro macrumors 6502a

    Barna Biro

    Joined:
    Sep 25, 2011
    Location:
    Luzern, Switzerland
    #14
    It could be because random quality control.
    But most likely, it's because every Apple products comes pre-charged.
    Since it's pre-charged, it means that the battery will of course never be at 0 cycles.

    Exactly my point... The notebook was pre-charged at the factory and then you charged it yourself. Since we don't know how they exactly pre-charge the notebooks, it would be silly to assume that by default the charge cycle count is 1 ( it can vary but never be too high... bellow 10 I'd say ).
     
  15. chriscl macrumors 6502

    chriscl

    Joined:
    Jan 4, 2008
    Location:
    Stuttgart, Germany
    #15
    How much charge did your "new" MacBook have when you took it out the box?

    Brand-new MBP's will be delivered with a battery that is approximately 50% charged (you can tell this by pressing the button on the outside of the MacBook on cMBP models, not sure if rMBP has one of those? or, of course, by plugging it in).

    If the battery was fully charged when you took it out the box, it's a good bet its been opened - and run - before by 'someone'; whether that is an original purchaser, or a random QC check - who knows?

    But in all honesty, does it make much difference? Were you prompted to set the computer up as a new one when you took it out the box?
     
  16. saika thread starter macrumors newbie

    Joined:
    Oct 4, 2012
    #16
    I don't remember actually, but it was about 50, sure not 100.
    Really makes no difference. Out of the box like new, so i'll just use it :)

    Thanks for everybody.
     
  17. klover macrumors 6502a

    Joined:
    Jun 7, 2009
    #17
    That's completely unacceptable, return it. I had 0 cycles on mine (so that is possible).
     
  18. Irock619 macrumors 68000

    Irock619

    Joined:
    Sep 16, 2011
    Location:
    San Francisco, CA
    #18
    Yeah but don't you think five cycle counts is a bit much? What store did you buy this from?
     
  19. isephmusic macrumors 6502

    Joined:
    Oct 31, 2012
    #19
    Omg I bought ny 15inch classic and the charge count was 12 but I bought brand spanking new ! And my screen kind of ghosts on browsers its really weird but I can't return it I bought at a college store not apple :(
     
  20. bobr1952 macrumors 68020

    bobr1952

    Joined:
    Jan 21, 2008
    Location:
    Melbourne, FL
    #20
    I agree--I think my rMBP had 3 or 4 cycles when I first fired her up. Kind of like a new car on the dealer lot--how many have you seen with "0" miles? ;)
     
  21. Macral macrumors member

    Joined:
    Aug 3, 2012
    #21
    Both of my rMBP 13" and rMBP 15" had 1 cycle count.
     
  22. slumpey326 macrumors 6502

    Joined:
    Jun 18, 2010
    Location:
    Florida
    #22
    How can you tell # of cycles used on the MacBook. What are the steps to check
     
  23. Macral macrumors member

    Joined:
    Aug 3, 2012
    #23
    Go to about this Mac, more info, system report, power, and look at cycle count under health information.
     
  24. slumpey326 macrumors 6502

    Joined:
    Jun 18, 2010
    Location:
    Florida
  25. AppleMacFinder macrumors 6502a

    AppleMacFinder

    Joined:
    Dec 7, 2009
    #25
    Apple just can't sell all the returned machines (that are usually affected by image retention)
    as refurbished, so they are reselling them as new. Bad Apple! :eek:

    Please, check the manufacturer of your screen:
    http://forums.macrumors.com/showthread.php?t=1416687
    If your screen is LG, your suspections should be doubled.
     

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