Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

15" 2010 MacBook Pro Crash

P

patbatchelder

macrumors newbie
Original poster
May 20, 2011
1
0
I have a 2010 MacBook Pro, Core i7, Nvidia GeForce 330M, 4gb Ram, 2.66 Ghz.

Over the past month or so the computer crashes unexpectedly.

What exactly I mean by crash. The screen goes black, keyboard is still lit, computer is still running ( can hear it), audio "loops"...skips or w/e..sounds terrible, and cannot force quit, "option command esc", I have tried the screen intensity all the way down then up, no joy though...
I am forced to hold down power button till turns off then restart.
It provides an error report but don't understand a thing it says...

Not sure if its just me but it seems to do it when i move the trackpad very quickly upwards (not sure if that could do that but have no other clues)

Please help with this. I have repaired all permissions and stuff, reinstalled OSX, and can't bring my mac in for repair as i am in Mexico until next month.

Hopefully I can get help from the community!!
 
Last edited:
patbatchelder said:
I have a 2010 MacBook Pro, Core i7, Nvidia GeForce 330M, 4gb Ram, 2.66 Ghz.

Over the past month or so the computer crashes unexpectedly.

What exactly I mean by crash. The screen goes black, keyboard is still lit, computer is still running ( can hear it), audio "loops"...skips or w/e..sounds terrible, and cannot force quit, "option command esc", I have tried the screen intensity all the way down then up, no joy though...
I am forced to hold down power button till turns off then restart.
It provides an error report but don't understand a thing it says...

Not sure if its just me but it seems to do it when i move the trackpad very quickly upwards (not sure if that could do that but have no other clues)

Please help with this. I have repaired all permissions and stuff, reinstalled OSX, and can't bring my mac in for repair as i am in Mexico until next month.

Hopefully I can get help from the community!!
Click to expand...

I had a very similar crash happen to me about 4 months ago. I was running Windows 7 inside of Parallels Desktop 6 and the system locked up, screen went black, and the audio that was playing at the time of the crash was looping the same ~1 of audio. Scary! Yet, I have never experienced it again, and I run Parallels nearly every day!
 
patbatchelder said:
I have a 2010 MacBook Pro, Core i7, Nvidia GeForce 330M, 4gb Ram, 2.66 Ghz.

Over the past month or so the computer crashes unexpectedly.

What exactly I mean by crash. The screen goes black, keyboard is still lit, computer is still running ( can hear it), audio "loops"...skips or w/e..sounds terrible, and cannot force quit, "option command esc", I have tried the screen intensity all the way down then up, no joy though...
I am forced to hold down power button till turns off then restart.
It provides an error report but don't understand a thing it says...

Not sure if its just me but it seems to do it when i move the trackpad very quickly upwards (not sure if that could do that but have no other clues)

Please help with this. I have repaired all permissions and stuff, reinstalled OSX, and can't bring my mac in for repair as i am in Mexico until next month.

Hopefully I can get help from the community!!
Click to expand...

Hi! I've been having the same exact problem almost daily with the same system/specs. Did you ever find a solution??
 
I've been having the exact same issue, again with the same specs (although more aftermarket ram). I also had my main logic board replaced less than four weeks go due to another hardware problem, so I highly doubt its yet another hardware issue. From the error reports it appears to be a bug in the graphics card driver, so hopefully apple will release an update that will fix it. Goodness know's I've sent in enough error reports :p
 
ethilien said:
I've been having the exact same issue, again with the same specs (although more aftermarket ram). I also had my main logic board replaced less than four weeks go due to another hardware problem, so I highly doubt its yet another hardware issue. From the error reports it appears to be a bug in the graphics card driver, so hopefully apple will release an update that will fix it. Goodness know's I've sent in enough error reports :p
Click to expand...

I know what you mean. I feel like the past 30 reports have gone into a black hole or something. :p And you'd think by now I would've learned to save as I go... nope. I've lost hours with this stupid thing.

Though it's a bit of a relief that it's not a hardware problem because I didn't get AppleCare and my warranty just ran out. I saw the same in the crash report and it has to be a graphics card issue.

I'm praying for a fix...
 
I would say it is hardware-related then. If you re-installed OS X, how could the same software issue come again unless it has to do with hardware?

I have software OS X crashes all the time, but it doesn't go the way his has.
 
If you're near Mexico City you can take it to the Mac Store in Polanco and have them take a look at it. This February I took my iPad in because the connector port stopped working and had a new iPad in about 4 days. All I had to do was fill a form because the iPad was purchased in Phoenix.
 
Hi everyone,
I think I might've found the problem, at least for me. Whenever I have Flash running in my browser (Chrome) and I use Expose, my computer crashes. Not all the time, but that's when it happens. I tried using Expose repeatedly with Flash running and my computer has crashed every time. And it never does when I don't.

Could someone who has reported similar problems try this out themselves? Use Expose repeatedly and quickly with Flash running in a browser and see if your computer crashes?

I'd venture to say then that it is definitely a software issue.

Also, if it can be of any use, I grabbed my problem report:
Interval Since Last Panic Report: 348389 sec
Panics Since Last Report: 2
Anonymous UUID: 9B4D81DA-8FBE-4781-AEA9-FDF3F164F068

Sun Jun 19 13:41:54 2011
panic(cpu 0 caller 0x9cdc8f): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f509000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5c339c38 : 0x21b510 (0x5d9514 0x5c339c6c 0x223978 0x0)
0x5c339c88 : 0x9cdc8f (0xbe323c 0xc53840 0xbf23cc 0x0)
0x5c339d28 : 0xae85d3 (0x957c004 0x9ab7004 0x100 0x0)
0x5c339d78 : 0xadf5cc (0x9ab7004 0x100 0x5c339da8 0x9bd76c)
0x5c339da8 : 0x172e965 (0x9ab7004 0x100 0x438004ee 0x2024)
0x5c339ee8 : 0xb07250 (0x9ab7004 0x9ad9004 0x0 0x0)
0x5c339f28 : 0x9d6e23 (0x9ab7004 0x9ad9004 0x0 0x0)
0x5c339fc8 : 0x9d3502 (0x0 0x9 0x0 0x0)
0x5c33a178 : 0x9d568e (0x0 0x600d600d 0x7027 0x5c33a1a8)
0x5c33a248 : 0xc7ea25 (0xc1d0004a 0xbeef0003 0xc4a2f80 0x71)
0x5c33a2e8 : 0xc7ef9d (0x46437000 0xc4a2f80 0xc4e5804 0x0)
0x5c33a328 : 0xc56e0b (0x46437000 0xc4a2f80 0xc4e5804 0x0)
0x5c33a358 : 0xc7e5d2 (0x46437000 0xc4a2f80 0xc4e5804 0x0)
0x5c33a378 : 0xc56418 (0x46437000 0xc4a2f80 0xc4e5804 0x0)
0x5c33a398 : 0xc7ef48 (0x46437000 0xc4e5800 0x2 0x2)
0x5c33a3d8 : 0xc597b9 (0x46437000 0xc4e5800 0x0 0xc4e9800)
0x5c33a418 : 0xc57269 (0x46437000 0x462fc000 0x466d7000 0x91f4140)
0x5c33a468 : 0xca9ddf (0x46437000 0x462fc000 0x466d7000 0x91f4140)
0x5c33a4f8 : 0xc9b5a9 (0x91f4140 0xc4e9800 0x0 0x1)
0x5c33a558 : 0xc9b810 (0x462fc000 0x462fc77c 0xc4e9800 0x0)
0x5c33a5a8 : 0xc9bce4 (0x462fc000 0x462fc77c 0x5c33a8cc 0x5c33a86c)
0x5c33a8e8 : 0xc98aaf (0x462fc000 0x462fc77c 0x1 0x220677)
0x5c33a908 : 0xc605a1 (0x462fc000 0x462fc77c 0x94f8240 0x5051f7)
0x5c33a938 : 0xc9a572 (0x462fc000 0x5c33aa7c 0x5c33a968 0x462fc000)
0x5c33a978 : 0xc648de (0x462fc000 0x5c33aa7c 0x5c33aa7c 0x5c33a9e0)
0x5c33aab8 : 0xc9dee6 (0x462fc000 0x0 0x5c33abcc 0x5c33abc8)
0x5c33ab68 : 0xc60c93 (0x462fc000 0x0 0x5c33abcc 0x5c33abc8)
0x5c33abe8 : 0x56a738 (0x462fc000 0x0 0x5c33ae3c 0x5c33ac74)
0x5c33ac38 : 0x56afd7 (0xcef020 0x462fc000 0xa92f088 0x1)
0x5c33ac88 : 0x56b88b (0x462fc000 0x10 0x5c33acd0 0x0)
0x5c33ada8 : 0x285be0 (0x462fc000 0x10 0xa92f088 0x1)
0x5c33be58 : 0x21d8be (0xa92f060 0xc47f5a0 0x1f79e8 0x5943)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.2.6)@0xc55000->0xd0afff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
com.apple.nvidia.nv50hal(6.2.6)@0x15f8000->0x1a0cfff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
10J869

Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 294689073287
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x141c000, size 0x65536) - last unloaded 270660465718
loaded kexts:
org.virtualbox.kext.VBoxNetAdp 3.1.8 - last loaded 27032256167
org.virtualbox.kext.VBoxNetFlt 3.1.8
org.virtualbox.kext.VBoxUSB 3.1.8
org.virtualbox.kext.VBoxDrv 3.1.8
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.IOBluetoothBNEPDriver 2.4.0f1
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.54
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.CHUDUtils 364
com.apple.iokit.CHUDProf 366
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.GeForce 6.2.6
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.AppleLPC 1.4.12
com.apple.filesystems.ntfs 3.4
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 427.36.9
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.8
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.0f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.CHUDKernLib 365
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41.4
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1
com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1
com.apple.iokit.IOBluetoothFamily 2.4.0f1
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.8
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 314.1.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.1.8
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898, 7.8 GB
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
Click to expand...
 
Oscar02083450 said:
If you're near Mexico City you can take it to the Mac Store in Polanco and have them take a look at it. This February I took my iPad in because the connector port stopped working and had a new iPad in about 4 days. All I had to do was fill a form because the iPad was purchased in Phoenix.
Click to expand...

Lol, I walk in to the :apple: Store and they swap it right in the spot. :p
 
Same issue with the 15" quad-core MacBook Pro here. My suspicion is that it is a video card problem. The screen just goes black, but the machine is still running and the keyboard keys are lit. However, the keys to dim or brighten them do not perform their intended function; the keys remain at the same back-lit brightness. Attempts to SSH into the system fail. No response. I have to hold down on the power button and reboot. This is happening about once per day. I can be doing anything from web browsing to checking email. When I got this notebook I immediately upgraded to Lion, so I was wondering if I should reinstall the OS, but I have had no problems with other machines. So as I said, I suspect either one of the video cards is bad, or the firmware needs to be updated. I've sent Apple several error reports, so I hope they're paying attention to this.
 
Mid 2010 15" MBP, exact same issue.

I have determined that the nVidia GPU is to blame.

If I use the gfxCardStatus tool and force it to use the intel integrated graphics all the time, the computer works flawlessly.

But as soon as I switch to the nvidia GPU, the computer locks up with the screen going off. Keyboard lights still on. If audio was playing, it enters a loop like a broken record.

As I don't have AppleCare, I am really worried this will be like a $1100 fix :(
 
This has been happening to my 13'' i5.. Usually when im watching videos, sometimes when I'm just browsing.. I have to hold the power and reboot.

Just started happening last week.
 
Same story here with my macbook for the past month and a half (of course it started after my coverage expired). =/ Help a brother out if someone finds a fix...
 
having this issue a few times a day, brought it to apple and they took my computer for a week and found no problem. it still occurs, i don't know what to do next...
 
I've been having this same issue. It's been going on for a few months now. I've tried hardware tests i've cleared the harddrive and reinstalled everything but nothing has worked. I found a few firmware updates on apples site but the problem still continues. It happens any time I use photoshop and occasionally when I'm just checking email or browsing the web.

Has anyone found a solution to this yet?
 
After 48 hours of search

And executing all the suggestions: clean PRAM, gfxstatus, permissions, repairs, disk cleanups etc...

http://support.apple.com/kb/TS4088?viewlocale=en_US&locale=en_US

This is I believe the problem we are all experiencing.
Same specs, blackouts for months.

Its a graphic card issue indeed; you can try the suggestions they have there.. pretty much - a new board is needed, and Apple will change it *if* you still have AppleCare ... Crazy.

Thanks go to this guy:
http://oleb.net/blog/2012/05/15-inch-mbp-mid-2010-crashing-to-black-screen/

Cheers all and g'luck
 
Yes. You have the answer. I spent weeks searching all the forums on the net to find the solution to this problem early this year.

It is a known problem by Apple although they may dispute it.

I took my 2010 macbook pro to my local Apple Store for them to have look at it. I had to point out the thread above to them as they had not come across the problem locally before. They initially said that it wasn't a problem with the Nvidia graphics card but after much protesting I convinced them that I thought that it was.

They miraculously discovered that there is a test that they can run to determine if the known problem exists. My machine tested positive.

At the store they originally tried to charge me £400 to fix it but eventually Apple replaced the motherboard for free. Their policy is to replace the motherboard for free if the problem is identified within two years of purchase. So you will need to be quick in taking it in.

It has now been working fine since the motherboard change for the last six months. Fingers crossed.

Good luck.:)
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back