15 i5 macbook battery issue

Discussion in 'MacBook Pro' started by martynjd, May 9, 2010.

  1. martynjd macrumors member

    Joined:
    May 7, 2008
    Location:
    UK
    #1
    ok so im having major problems here brand new out the box. its only working when plugged into the power outlet, battery is totally unresponsive like there isn't even one in there!

    These are the battery stats from profiler and its saying replace now. ARE YOU SERIOUS? so is there anything i can do or is this shaping up to be a trip to the local apple store? thanks!

    Model Information:
    Serial Number: W0012GFG9BWZA
    Manufacturer: SMP
    Device name: bq20z451
    Pack Lot Code: 0000
    PCB Lot Code: 0000
    Firmware Version: 0201
    Hardware Revision: 000a
    Cell Revision: 0158
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 0
    Condition: Replace Now
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 12118

    i also have a second macbook same spec bought the same time and the hard drive has gone, comes up with flashing folder, ran disk utility off install disks tried to repair but its saying contact apple!

    not having much luck with these at all!
     
  2. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #2
    Trip to a local Apple Store. They'll replace the battery if they have one on hand or order one for you and replace it when it comes in.
     
  3. cluthz macrumors 68040

    cluthz

    Joined:
    Jun 15, 2004
    Location:
    Norway
  4. martynjd thread starter macrumors member

    Joined:
    May 7, 2008
    Location:
    UK

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