15 inch M5 air trackpad failure

[pshifrin]

Three month old M5 Air 15inch, 32gb ram, 2tb ssd. Last week, the mouse and or keyboard stopped working requiring a long press power off. I thought it was a one off. Then it happened again a few days later. This morning, in the middle of a very important project the mouse cursor became "stuck" in the top right corner of the screen while docked. A reboot did NOT fix it. Disconnected apple external keyboard and BT mouse. Still stuck. USB mouse, still stuck. Rebooted into recovery mode and still stuck in the corner! Couldn't select boot from ssd or other options.

Obviously something is physically or electronically wrong with the built in touchpad. I blew compressed air into the side and pressed very hard on it to. No change.

Rebooted again and used the terminal to verify TM backup which was fine. Then using only the keyboard fired up migration assistant and moved everything over to a spare M4 Pro MacBook Pro from the office. almost 800gb of data in 40 mins over a thunderbolt 4 cable.

Off to the Apple Store sometime this week for a repair. I baby my computers, no liquids, no drops, etc.

 

[Howard2k]

Good luck. It's not a traditional trackpad so I don't think pressing hard and blowing air would do anything - it's haptic based. But Apple will sort it.

 

[pshifrin]

Good luck. It's not a traditional trackpad so I don't think pressing hard and blowing air would do anything - it's haptic based. But Apple will sort it.

Oh i know it’s haptic but there is still a small amount of physical movement. I was using AI to give me all the terminal commands since i was mouse-less and it suggested doing both.

 

[Howard2k]

There shouldn't be physical movement. That might be the problem. Good luck! Let us know how you get on.